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Loss Of Word Usage

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3 replies to this topic

#1 marv73


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Posted 02 March 2007 - 12:08 PM

Unable to open the WORD program. When I attempt to do this I get activity that looks like it's loading the program and then I get the little box that says I need the CD or the student info that was originally used when the program was installed. The program was installed when my son was a college student several years ago.
I'm wondering if my automatic updating of the critical updates would have something to do with this? I notice the uninstallof these updated are listed under Windows like this $NtUninstallKB....... If it's possible an update might have created this problem, how do I determine which of these updated, if any, pertain to Word and then how is it uninstalled??

Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Edited by Animal, 02 March 2007 - 02:12 PM.

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#2 jgweed


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Posted 06 March 2007 - 04:04 PM

I would not think that that any MS Word update would cause it not to open. Can you click on a .doc file and will Word open that way? Can you provide the precise version of Word installed?
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#3 Jesse Bassett

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Posted 13 March 2007 - 11:38 AM

How many times have you installed this version of Office? I've noticed that if you install it more than like 6 times, the product won't activate for you....
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#4 projectfocus


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Posted 19 March 2007 - 10:51 AM

This normally happens when you try to add new features /addins. These always will need to be installed from the CD if the setup files have been removed from the machine.

Try pressing Start and going to run. Type "winword.exe /firstrun" This may stop the update but I cant count on it.

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