Posted 01 March 2007 - 05:42 AM
I have an AMD64 3000+ running WindowsXP SP2 Home edition. Recently I installed itunes 220.127.116.11, imported some CDs, purchased and downloaded a TV show from Itunes and everything was working great. I then upgraded Trend Micro Internet Security 2006 to 2007. After the installation of Trend Micro, I launched itunes and got an “itunes has encountered a problem and needs to close. I sent an error report to Microsoft, rebooted the machine and itunes launched fine. Later that week I purchased a season pass for a TV show and that’s when I ran into my first problem. As the first download was completing, my computer froze during the “Processing File” phase. I had no mouse functions, no CTRL-ALT-DEL, no nothing. I did a hard reboot and resumed the download only to have the computer freeze again. I uninstalled Tend Micro and reinstalled the 2006 version. This didn’t correct the problem so I reinstalled 2007. I booted into safe mode, opened itunes and resumed the download. It started the entire download over again but processed fine and saved it to my library. It also successfully downloaded several other episodes. I rebooted to normal mode and contacted itunes support. Their advice was to uninstall and reinstall itunes and quicktime. Thinking Trend Micro might be the culprit, I disabled the Anti-spyware protection service based on other users having had problems with it slowing down their systems and using alot of their CPU Resources. The next couple of downloads went fine, but the one after that froze. That’s when I decided to try apples fix and reinstall itunes. Things went from bad to worse. After the reinstall if I even click on an m4v file to watch it on my computer, the computer freezes and requires a hard reset. Using msconfig I found that itunes runs fine with all services running except Windows Audio Service (audiosrv.dll) The movies play fine as long as Windows Audio is stopped (albeit without sound). As soon as the service is restarted, the computer freezes when the movie is started. The CDs I imported are unaffected by the service. They seem to run fine. I don’t know if disabling Windows Audio Service will stop the download freezes but I’ll find out as soon as the next episode is available. Any assistance anyone can offer would be greatly appreciated.