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Please Help Check This W98se Hjt Log


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7 replies to this topic

#1 ck828

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Posted 01 March 2007 - 12:07 AM

This is an W98se computer I prefer to keep because I have some old W98 softwares. Over the year it has been hijacked and the home and search page was once changed. I have tried to remove some rarely used apps, keep only the minimum and clean out the junk. It is still start up slowly and occasionally crashed. Changing to 2 new mouse doesn't work very well either. Please look at the HJT log and advice, thanks for your help.

PS. I notice some repeating R0, R1 items and do need to keep the O9 and O12items?

Logfile of HijackThis v1.99.1
Scan saved at 3:54:50 AM, on 2/28/07
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
C:\PROGRAM FILES\ESET\NOD32KRN.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\ESET\NOD32KUI.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\INTERNAT.EXE
C:\WINDOWS\RSRCMTR.EXE
C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\SPYSWEEPER.EXE
C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\WRSSSDK.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZAPRO.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\HIJACKTHIS_V1.99.1\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = "http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = "="http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = "http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = "http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm"
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.cnet.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\PROGRAM FILES\INTERNET DOWNLOAD MANAGER\IDMIECC.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [KB918547] C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
O4 - HKLM\..\RunServices: [NOD32kernel] "C:\Program Files\Eset\nod32krn.exe"
O8 - Extra context menu item: Download All Links with IDM - C:\PROGRAM FILES\INTERNET DOWNLOAD MANAGER\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\PROGRAM FILES\INTERNET DOWNLOAD MANAGER\IEExt.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll

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#2 ck828

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Posted 04 March 2007 - 07:11 PM

Hello,

While waiting for help, I have gone ahead to delete the 2 duplicating lines:

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnet.com
and
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =


but I still don't know what to do with:
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

Do you see anything else I should be concerned with? Thanks

Edited by ck828, 04 March 2007 - 07:12 PM.


#3 suebaby41

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Posted 05 March 2007 - 03:15 PM

Welcome to the BleepingComputer forum. We are currently studying your log and will have instructions for you shortly. Thank you for your patience.

During the cleaning process, if any other issues appear, please let us know.
If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and t
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#4 suebaby41

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Posted 06 March 2007 - 04:11 PM

I noticed that you have some programs that need to be updated.

Your Java Runtime Environment is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove the older versions of Java Runtime Environment..
  • Close any programs you may have running, ESPECIALLY your web browser
  • Click Start > Control Panel.
  • Click Add/Remove Programs.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove all versions of Java.
  • Reboot your computer after all Java components are removed.
Please download the latest Java Runtime Environment.
  • Scroll down to where it says Java Runtime Environment (JRE) 6. The Java SE Runtime Environment (JRE) allows end-users to run Java applications.
  • Click the Download button to the right.
  • Check the box that says: Accept License Agreement.
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • On your desktop, double-click on jre-6-windows-i586.exe to install the newest version.
After you have installed the Java software on your computer, you must restart your browser. You can verify that Java Runtime Environment (RTE) has been installed correctly by clicking on the Verify Installation button on the JAVA SOFTWARE MANUAL DOWNLOAD page.

Your "Adobe Reader" is out of date.
You may want to download the latest version, Adobe® Reader® 8.
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#5 suebaby41

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Posted 06 March 2007 - 04:16 PM

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 1

Please download Spybot-S&D.
Please check this link, Using Spybot- Search and Destroy To Remove Spyware From Your Computer, for instructions on how to download, install and use Spybot-S&D. Run this program as soon as possible.

Step 2

Please download Ad-Aware SE Personal Edition.
Please check this link, Using Ad-Aware To Remove Spyware From Your Computer for instructions on how to download, install and use Ad-Aware. Run this program as soon as possible.

Step 3

To help prevent further infection, please download SpywareBlaster. SpywareBlaster helps to:
  • Prevent the installation of Active X-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
  • Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
  • Restrict the actions of potentially unwanted sites in Internet Explorer.
Step 4

Please print out the following instructions as this page will be unavailable to you while you are working in Safe Mode.

Please download and install AVG Anti-Spyware (formerly Ewido).
  • Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
  • Install AVG Anti-Spyware by double clicking the installer.
  • Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
  • On the main screen under Your Computer's security:
    • Click on Change state next to Resident shield. It should now change to inactive.
    • Click on Change state next to Automatic updates. It should now change to inactive.
    • Next to Last Update, click on Update now. (You will need an active Internet connection to perform this)
    • Wait until you see the Update successful message.
  • Right-click the AVG Anti-Spyware Tray Icon. and uncheck Start with Windows.
  • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
  • If you are having problems with the updater, you can use this link, AVG Anti-Spyware manual updates, to manually update AVG Anti-Spyware..
  • Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
Scan With AVG Anti-Spyware. IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning as it may interfere with the scanning process.
  • Close ALL open Windows / Programs / Folders. Reboot to Safe Mode (without networking support !) If you don’t know how to boot in Safe Mode, here is a tutorial, How To Start Windows in Safe Mode.
  • Please start AVG Anti-Spyware and run a full scan.
    • Click on Scanner on the toolbar.
    • Click on the Settings tab.
      • Under How to act?
        • Click on Recommended Action and choose Quarantine from the popup menu.
      • Under How to scan?
        • All boxes should be checked.
      • Under Possibly unwanted software:
        • All boxes should be checked.
      • Under Reports:
        • Select Automatically generate report after every scan and uncheck Only if threats were found.
      • Under What to scan?
        • Select Scan every file.
    • Click on the Scan tab.
    • Click on Complete System Scan to start the scan process.
    • Let the program scan the machine.
    • When the scan has finished, follow the instructions below.
    IMPORTANT : Don't click on the "Save Scan Report" button before you hit the "Apply all Actions" button.
    • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
    • At the bottom of the window click on the Apply all Actions button. (3)
  • When done, click the Save Scan Report button. (4)
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
  • Reboot in Normal Mode.
Step 5

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  • Detects and removes malware ( viruses, worms, trojans, etc. )
  • Detects and removes grayware and spyware
  • Restores damage caused by malware to your system.
  • Notifies about vulnerabilities in installed programs and connected network services.
  • Multi-platform support for: Windows, Linux, Solaris.
  • Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that can’t be cleaned / deleted, please write down the filenames and locations and post that in your reply.

Step 6

CCleaner is a tool for cleaning temporary files stored on your computer which may help improve performance.
  • Please download CCleaner
  • Starting with v1.27.260, "CCleaner" installs the "Yahoo Toolbar" as an option which IS checked by default during the installation. IF you do NOT want it, REMOVE the check when provided with the option OR download the toolbar free Basic version instead of the Standard Build.
  • Unzip the file to install.
  • Before first use, select Options > Advanced and UNCHECK Only delete files in Windows Temp folder older than 48 hours.
  • Select the items you wish to clean up.
    • In the Windows Tab:
      • Clean all entries in the Internet Explorer section except Cookies.
      • Clean all the entries in the Windows Explorer section.
      • Clean all entries in the System section.
      • Clean all entries in the Advanced section.
      • Clean any others that you choose.
    • In the Applications Tab:
      • Clean all except cookies in the Firefox/Mozilla section if you use it.
      • Clean all in the Opera section if you use it.
      • Clean Sun Java in the Internet Section.
      • Clean any others that you choose.
  • Click the Run Cleaner button.
  • A pop up box will appear advising this process will permanently delete files from your system.
  • Click OK. CCleaner will scan and clean your system.
  • Click Exit when done.
Do not run it yet.

Step 7

Please disconnect from the Internet. Please close ALL browser windows (including this one).

Uninstall the following programs (Do not worry if they are not there.)

Alexa if you choose to do so

To uninstall [bAlexa [/b]
  • Click Start > Control Panel.
  • In Control Panel, double-click Add or Remove Programs.
  • In Add or Remove Programs, highlight Alexa, click Remove.
  • Close the Add or Remove Programs and the Control Panel windows.
Now we will address the HijackThis fixes.

Please run HijackThis and click Scan Place checks next to the following entries (make sure not to miss any):

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX


These are optional fixes.
These programs are not required to start automatically as you can start them manually if you need them. It is advised that you disable these programs so that they do not take up necessary resources. Many users have reported these processes slow their boot time. Please run HijackThis and click Scan. Place checks next to the following entries.

msmsgs.exe (MSN Messenger Internet chat tool) is the main process relating to the MSN Messenger Internet chat tool installed by default on most Windows computers. The Windows Messenger from Microsoft provides Online Chat and Instant Messaging. If you don't use Windows Messenger, you can
  • Rename the "Messenger" folder.
  • Uninstall, Stop, Disable or Remove "Windows Messenger".
A tray bar is also installed alongside this process for easy access to its features which include Internet chat, file sharing and audio/video conferencing. This is a non-essential process. Disabling or enabling it is down to user preference. process can be removed to free up resources without compromising system performance. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE


Rename the "Windows Messenger" folder
  • Using Windows Explorer (Windows + E), click C: \Program Files\ Messenger.
  • Right click on Messenger. Select Rename.
  • Change the name to MessengerDisabled or MessengerOld.
  • You will get a message, Renaming, moving or deleting "Messenger" could make some programs not work. Are you sure you want to do this?
  • Click the Yes button.
I see that you have related.htm ((Related Links' feature of Internet Explorer) on your computer. The issue is the 'Related Links' feature of Internet Explorer which appears as the 'Tools'/'Show Related Links' menu item (and a corresponding toolbar button if you added it from the 'Customize...' link on the toolbar). If you use that feature, Internet Explorer will contact the Alexa servers, via MSN, to obtain information about other web pages which seem to be related, open an Explorer Bar, and display those (plus adverts and whatnot). Alexa/Show Related Links is just a registry key
  • creating a menu item
  • pointing to a local web page
  • pointing to an MSN search page
  • which redirects to the Alexa web site
All that is 'installed' on your PC is that HTML page [#3], which uses MSN and Alexa, but only if you use it. Check the Alexa web site to see if you think that is a good idea or just to double check that you haven't deliberately or unintentionally installed some of their software. Click here for more information Some adware/spyware programs will tag related.htm. If you did not intentionally install Alexa software or if you choose to remove it, these are the items to fix in HijackThis:

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm


Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Reboot to Safe Mode ( without networking support !). If you don’t know how to boot in Safe Mode, use this tutorial, How To Start Windows in Safe Mode

NOTE: To avoid the risk of any of the files or folders not being found due to their having the Hidden attribute, go to My Computer (Windows key+e) Tools > Folder Options > View. Under Advanced Settings > Files and Folders > Hidden files and folders, first make sure that Show hidden files and folders has a dot in the circle before it which indicates that hidden files and folders are visible. If needed, see this tutorial, How to see hidden files in Windows.

Using Windows Explorer, (My Computer (Windows key+e) search for the following file, and DELETE it (Do not worry if it is not there):

C:\WINDOWS\Web\related.htm

Step 8

Reboot to Normal Mode.

Step 9

Let’s run CCleaner to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.

Step 10

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post the logs from AVG Anti-Spyware and the list of filenames and locations for any files that can’t be cleaned / deleted that were reported after you completed the online scans.

Please advise me of any problems you still have.
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#6 ck828

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Posted 06 March 2007 - 11:30 PM

Thank you for your offer to help suebaby41. As this computer only has slow dial-up access, it will take some time for me to perform the tasks of the comprehensive list you suggested.

However I have problems : I don't have Java Runtime and Alexa installed, there are no entries of the two in the Add or Remove Programs or in my uninstaller program. I have download jre-6-windows-i586.exe already, should I still install it?

Also the computer has Windows 98se so it can't use AVG Anti-Spyware, or Adobe® Reader® 8.

#7 suebaby41

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Posted 07 March 2007 - 02:26 PM

Yes. Install JRE 6. I looked at the AVG Anti-Spyware site and could not find the system requirements. When the program will work on all Windows, it doesn't always give the system requirements so I thought that AVG Anti-Spyware would work on all Windows. Thanks for the information.

Sorry about that. You have the latest version of Adobe that will work on Windows 98. I goofed. Please disregard the instructions concerning AVG Anti-Spyware and Adobe.
Thanks.
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#8 suebaby41

suebaby41

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Posted 26 April 2007 - 02:51 PM

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
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