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Drwtsn32.exe Error At Shutdown And Slower Than Normal Comp


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3 replies to this topic

#1 gojo

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Posted 28 February 2007 - 09:10 PM

When I shutdown my computer, i get an error "DrWtsn32.exe has failed to initialize...." Also, my comptuer has been very slow. It is running at about half the normal processing speed. Here is a HJT log...

Logfile of HijackThis v1.99.1
Scan saved at 9:06:06 PM, on 2/28/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\hp\drivers\keyboard\PS2.EXE
C:\WINDOWS\System32\hphmon05.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5746\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe
C:\DOCUME~1\Owner\MYDOCU~1\halo2\SHORTK~1\shklite.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\system32\MDM.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\My Documents\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.bearshare.com/sidebar.html?src=ssb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\hp\drivers\keyboard\PS2.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Home Theater SchSvr] "C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5746\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [FreeRAM XP] "C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe" -win
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ShortKeys Lite.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

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#2 DASOS

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Posted 06 March 2007 - 02:49 PM

Hello gojo

Welcome to Bleeping Computer!

Sorry about the delay. We're all volunteers here, and it's been very busy. If you still need help, please post a new HijackThis log to make sure nothing has changed. Before posting the log, please make sure you follow all the steps found in this topic:

Preparation Guide For Use Before Posting A Hijackthis Log <--link

And I'll be happy to look at it for you.

I also need to see a different type of log from Hijackthis:
  • Run Hijackthis.
  • Click on "Open the Misc Tools section".
  • Next click on "Open uninstall manager".
  • Press the button 'save list'. It will open a Notepad file.
  • Place the content of that file here in your next reply.
Thanks, for your patience.

Stelios

#3 gojo

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Posted 06 March 2007 - 05:58 PM

Thanks for the reply, here is my new HJT log....

Logfile of HijackThis v1.99.1
Scan saved at 5:55:49 PM, on 3/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\hp\drivers\keyboard\PS2.EXE
C:\WINDOWS\System32\hphmon05.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5746\GoogleToolbarNotifier.exe
C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\DOCUME~1\Owner\MYDOCU~1\halo2\SHORTK~1\shklite.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\system32\MDM.EXE
C:\Program Files\SwiftSwitch\SwiftSwitch.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\My Documents\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\hp\drivers\keyboard\PS2.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Home Theater SchSvr] "C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5746\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [FreeRAM XP] "C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe" -win
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ShortKeys Lite.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

And here is the other log you asked for...

Ad-Aware SE Personal
Adobe Flash Player 9 ActiveX
Adobe Reader 7.0
Adobe Shockwave Player
Agere Systems PCI Soft Modem
AIM 6.0
Anonymizer
Anonymizer Anonymous Surfing
Anonymizer Anti-Spyware
Anonymizer Digital Shredder
Anonymizer Nyms
AOL Instant Messenger
Apple Software Update
Avanquest update
AVG Free Edition
CCleaner (remove only)
Creative Removable Disk Manager
Creative System Information
Creative ZEN Vision W
ebgcInfra
ebgcRes
ebgcSDK
HijackThis 1.99.1
HP Deskjet Preloaded Printer Drivers
HP Photo & Imaging 3.5 - HP Devices
HP PSC & OfficeJet 3.0
HP Software Update
InterVideo Home Theater
iPod Updater 2004-08-06
iTunes
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 9
Java™ SE Development Kit 6
Java™ SE Runtime Environment 6
LimeWire 4.13.0
LiveUpdate 3.0 (Symantec Corporation)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft .NET Framework 2.0
Microsoft .NET Framework 3.0
Microsoft .NET Framework 3.0
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Premium
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Works 7.0
Motorola Phone Tools
MSXML 4.0 SP2 (KB927978)
MSXML 6.0 Parser (KB927977)
Multimedia Card Reader
MUSICMATCH® Jukebox
NVIDIA Display Driver
NVIDIA Drivers
NVIDIA Ethernet Driver
NVIDIA GART Driver
PC-Doctor for Windows
Photosmart 140,240,7200,7600,7700,7900 Series
QuickTime
RealOne Player
RecordNow!
RegEditX
RegScrubXP 3.25
Security Update for Microsoft .NET Framework 2.0 (KB917283)
Security Update for Microsoft .NET Framework 2.0 (KB922770)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
ShortKeys Lite
SpywareBlaster v3.5.1
SwiftSwitch
Viewpoint Media Player
Windows Communication Foundation
Windows Defender
Windows Defender Signatures
Windows Imaging Component
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Presentation Foundation
Windows Workflow Foundation
Windows XP Service Pack 2
WinRAR archiver

#4 DASOS

DASOS

    Malware hunter


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Posted 09 March 2007 - 12:52 AM

Hi gojo

Sorry for the delay in getting back to you.

I see you have Viewpoint installed

Viewpoint Media Player collects information about the user.
From the vendor's privacy policy:

To provide a satisfying consumer experience and to operate effectively,
the Viewpoint Media Player periodically sends information to servers at Viewpoint.
Detected as spyware with some detection programs.

See here:
http://www.clickz.com/news/article.php/3561546
http://www.greatis.com/appdata/u/v/viewmgr.exe.htm
http://www.spywareinfo.com/newsletter/arch...4.php#viewpoint

Go to Start > Control Panel double-click on Add/Remove programs and remove

Viewpoint Media Player
=====
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.

J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 9


Also remove:
LiveUpdate 3.0 (Symantec Corporation) (Remain of Norton)
=====

IMPORTANT It is important that you use a software firewall, to prevent unauthorised traffic both out of and into your computer. Your log doesn't show a firewall running. If you have disabled it, please re-enable it. If you do not have a firewall installed, please download and instal one of these excellent (and free) products: Zone Alarm or Sygate It is important to note that you should only have one firewall installed at a time, but you can download both to your Desktop and install each in turn to see which one you prefer.

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution.
=====

You have Windows Defender running on your machine and that is good. However, Windows Defender real-time protection can interfere with the changes you will make on your system, so please follow these instructions to temporarily disable Windows Defender real-time protection:

1. Open Windows Defender.
2. Click Tools, and then click General Settings.
3. Scroll down and uncheck the checkbox labelled "Turn on real-time protection (recommended)".
4. Click Save.
5. Close Windows Defender.

You can re-enable Windows Defender real-time protection once your system is clean.
=====

Please print out or copy this instructions/tutorial to Notepad as the internet will not be available to you at certain points of the removal process (while in Safe Mode). Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.
=====

Please download ATF Cleaner<- link by Atribune. Don’t run it yet
=====

Please download Avg anti-spyware from HERE and save that file to your desktop.
  • Once you have downloaded Avg anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
  • Once the setup is complete you will need to run Avg and update the definition files.
  • On the main screen select the "Update" icon then click "Start Update". The update will start and a progress bar will show the updates being installed.
  • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
    Don’t run it yet Close Avg anti-spyware .
    =====

    Please Run HijackThis again, click scan, and Put a checkmark next to each of the lines listed below, if still present:


    O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE




    Then close all other windows--you should only see Hijack This on your Desktop--and click the Fix Checked button, and EXIT Hijack This.
    =====
    Make sure that you can see hidden files.
    • ClickStart.
    • Click My Computer.
    • Select the Tools menu and click Folder Options.
    • Select the View Tab.
    • Under the Hidden files and folders heading select Show hidden files and folders.
    • Uncheck the Hide protected operating system files (recommended) option.
    • Click Yes to confirm.
    • Uncheck the Hide file extensions for known file types.
    • Click OK.
    =====
    Please reboot your computer in SafeMode by doing the following:
    • Restart your computer.
    • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
    • Instead of Windows loading as normal, a menu should appear.
    • Select the first option, to run Windows in Safe Mode.
    • If you have trouble getting into Safe mode go here <--link to tutorial
    =====
    Now, using Windows Explorer, (right click on start, click on explore) I need you to DELETE the following folder and all their content if still present :

    C:\Program Files\Symantec < -- folder

    =====

    Please do next:

    1. Click Start > Run > type: sc stop “Automatic LiveUpdate Scheduler” > OK

    2. Click Start > Run > type: sc delete “Automatic LiveUpdate Scheduler” > OK

    =====
    1. Click Start > Run > type: sc stop LiveUpdate > OK

    2. Click Start > Run > type: sc delete LiveUpdate > OK

    =====
    • Still in safe mode run: ATF
    Double-click Posted Image to run the program.
    Under Main choose: Select All
    Click the Empty Selected button.
    If you use Firefox browserClick Firefox at
    the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please
    click No at the prompt.
    If you use Opera browserClick Opera at the
    top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please
    click No at the prompt.
    Click Exit on the Main menu to close the program.
    For Technical Support, double-click the e-mail address located
    at the bottom of each menu.]
    =====
  • Lauch Avg-anti-spyware by double-clicking the icon on your desktop.IMPORTANT: Do not open any other windows or programs while Avg is scanning, it may interfere with the scanning proccess.
  • Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan"
  • Avg will now begin the scanning process, be patient this may take a little time.
  • Avg will list any infections found on the left hand side. When the scan has finished, it should automatically set the recommended action to Quarantine--if not click on Recommended Action and set it there. Click the Apply all actions button. Avg will display "All actions have been applied" on the right hand side.
  • Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (like on the Desktop).
  • Close Avg.
IMPORTANT: Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button
=====

Reboot back to normal mode.

Please post back:

1) The Avg report
2) New HijackThis log

Let us know how is your computer working now?

Stelios




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