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Slow Computer


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7 replies to this topic

#1 mictamcody2000

mictamcody2000

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Posted 28 February 2007 - 02:53 AM

The Computer that I am on at the moment is very slow.

I would like to know if it is any of the following.


Here is the HiJackThis Log:



Logfile of HijackThis v1.99.1
Scan saved at 2:49:22 AM, on 2/28/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Windows folder: C:\WINDOWS
System folder: C:\WINDOWS\SYSTEM32
Hosts file: C:\WINDOWS\System32\drivers\etc\hosts

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\TGTSoft\StyleXP\StyleXP.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\IGN\Download Manager\DLM.exe
C:\Documents and Settings\Tammy\Desktop\tightvnc-1.2.9_x86\winvnc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Tammy\Desktop\hijackthis_199\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.earthlink.net/welcome/?uname=tm...et&coms=PUB
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx (filesize 37808 bytes, MD5 8394ABFC1BE196A62C9F532511936DF7)
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup (filesize 33280 bytes, MD5 DA285490BBD8A1D0CE6623577D5BA1FF)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exeC:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe (filesize 122880 bytes, MD5 2D99607F21FF368C0E335A2D91A052A1)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Zune Launcher] "C:\Program Files\Zune\ZuneLauncher.exe" (filesize 21464 bytes, MD5 CBE1E06E8103581D1E4268433C942409)
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install (filesize 741376 bytes, MD5 A4AE9BA1E10CB9F6C0949C4DB91A1F72)
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit (filesize 33280 bytes, MD5 DA285490BBD8A1D0CE6623577D5BA1FF)
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeC:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exeC:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet (filesize 4662776 bytes, MD5 3A756D4066CC3BB8426EB08ABB6B5B10)
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit (filesize 33280 bytes, MD5 DA285490BBD8A1D0CE6623577D5BA1FF)
O4 - HKCU\..\Run: [Free People Search Agent] C:\Documents and Settings\Tammy\Local Settings\Temporary Internet Files\Content.IE5\PBNZQFEP\FreePeopleSearchAgent_v1[1].exe
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide (filesize 1372160 bytes, MD5 636A1A04D7033DED923FC151BD0219AE)
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\IGN\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (filesize 5674352 bytes, MD5 C4281AD865739E71FD1E4DAC19A68D60)
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe (filesize 323646 bytes, MD5 F4C3C9568ED1747D0F5732532576BD94)
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE (filesize 83360 bytes, MD5 5BC65464354A9FD3BEAA28E18839734A)
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\EarthLink TotalAccess\Accelerator\\pac-page.html
O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\EarthLink TotalAccess\Accelerator\\pac-image.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll (filesize 69746 bytes, MD5 7B8F5AAF633987C6F1B88146357D04E5)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll (filesize 69746 bytes, MD5 7B8F5AAF633987C6F1B88146357D04E5)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL (filesize 40512 bytes, MD5 0FA0BDAA2FF4ED7E5A2FA2EC1B536712)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (filesize 1694208 bytes, MD5 74E6E96C6F0E2ECA4EDBB7F7A468F259)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (filesize 1694208 bytes, MD5 74E6E96C6F0E2ECA4EDBB7F7A468F259)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.3.102.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1116289617468
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1127007962906
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion...anner371270.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL (filesize 63344 bytes, MD5 CD241D38F4B0777A6381EA23C8CAF427)
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL (filesize 63344 bytes, MD5 CD241D38F4B0777A6381EA23C8CAF427)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dllC:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll (filesize 133632 bytes, MD5 045E228F71C31901084B64BE59093499)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exeC:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeC:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exeC:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXEC:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: MBackMonitor - Unknown owner - C:\Program Files\McAfee\MBK\MBackMonitor.exe (file missing)
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exeC:\WINDOWS\system32\HPZipm12.exe
O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exeC:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exeC:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exeC:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: WMP54Gv4SVC - Unknown owner - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe" "WMP54Gv4.exe (file missing)



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#2 suebaby41

suebaby41

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Posted 05 March 2007 - 03:09 PM

Welcome to the BleepingComputer forum. We are currently studying your log and will have instructions for you shortly. Thank you for your patience.

During the cleaning process, if any other issues appear, please let us know.
If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.
You don't stop laughing when you get old; you get old when you stop laughing.
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#3 suebaby41

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Posted 06 March 2007 - 02:00 PM

The entries below indicate that you may have two antivirus programs, McAfee Internet Security Suite which contain an antivirus program and Norton Internet Security which contains an antivirus program, on your computer.

Related To McAfee Internet Security Suite

O23 - Service: MBackMonitor - Unknown owner - C:\Program Files\McAfee\MBK\MBackMonitor.exe (file missing)
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)


Norton Internet Security

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exeC:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exeC:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exeC:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe


When you have more than one antivirus running at the same time, they conflict with each other rendering the computer vulnerable or unusable. It may even cause crashes. Please review this information:
Should you run more than one antivirus program at the same time?
Microsoft recommends that you have only one anti-virus program installed on your computer.

There are basically two types of antivirus programs: On-Access and On-Demand

On-Access Scanners, as the name implies, run in the background all the time the PC is turned on and running. The main function of an on-access scanner is to monitor activity on your machine.

On-Demand Scanners, such as Online Scans and scanners that run on your machine but are not actively scanning your machine, as the name implies, are scanners that only run when you ask them to run.

Antivirus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two antivirus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. I notice that you are using more than one antivirus program. This is very dangerous, as multiple antivirus programs can interfere with one another and actually allow MORE viruses to get through. Running two antivirus programs at the same time could lead to both of them trying to scan the same file at the same time, scan the same email at the same time and so on which could lead to conflicts.
I strongly suggest you do one of the following:
  • Configure only one antivirus program to enable automatic realtime scanning and leave the rest disabled most of the time.
  • Go to "Start -> Control Panel -> Add/Remove Programs" and uninstall all but one antivirus program.

You don't stop laughing when you get old; you get old when you stop laughing.
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#4 suebaby41

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Posted 06 March 2007 - 02:04 PM

Step 1

Please place HijackThis into ITS OWN PERMANANT FOLDER.
  • You can do this by going to My Computer (Windows key+e).
  • Double click on C:
  • If the folder is hidden, click on show the contents of this folder.
  • Right-click on a blank space in the right column and select New > Folder
  • Name it HJT (C:\HJT\HijackThis.exe
  • Move HijackThis.exe into this folder.
  • When you run HijackThis.exe from the "C:\HJT" folder and have it Fixed checked, it will create a backup file of modifications to use which are easily accessible if restoring any files is necessary.
If needed, here are two tutorials, HijackThis Folder Tutorial and How to Download, Extract and Run HijackThis.

Step 2

I noticed that you have some programs that need to be updated.

Your Java Runtime Environment is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove the older versions of Java Runtime Environment..
  • Close any programs you may have running, ESPECIALLY your web browser
  • Click Start > Control Panel.
  • Click Add/Remove Programs.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove all versions of Java.
  • Reboot your computer after all Java components are removed.
Please download the latest Java Runtime Environment.
  • Scroll down to where it says Java Runtime Environment (JRE) 6. The Java SE Runtime Environment (JRE) allows end-users to run Java applications.
  • Click the Download button to the right.
  • Check the box that says: Accept License Agreement.
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • On your desktop, double-click on jre-6-windows-i586.exe to install the newest version.
After you have installed the Java software on your computer, you must restart your browser. You can verify that Java Runtime Environment (RTE) has been installed correctly by clicking on the Verify Installation button on the JAVA SOFTWARE MANUAL DOWNLOAD page.

Your "Adobe Reader" is out of date.
You may want to download the latest version, Adobe® Reader® 8.
You don't stop laughing when you get old; you get old when you stop laughing.
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#5 suebaby41

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Posted 06 March 2007 - 03:33 PM

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 1

Please download Spybot-S&D.
Please check this link, Using Spybot- Search and Destroy To Remove Spyware From Your Computer, for instructions on how to download, install and use Spybot-S&D. Run this program as soon as possible.

Step 2

Please download Ad-Aware SE Personal Edition.
Please check this link, Using Ad-Aware To Remove Spyware From Your Computer for instructions on how to download, install and use Ad-Aware. Run this program as soon as possible.

Step 3

To help prevent further infection, please download SpywareBlaster. SpywareBlaster helps to:
  • Prevent the installation of Active X-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
  • Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
  • Restrict the actions of potentially unwanted sites in Internet Explorer.
Step 4

Please print out the following instructions as this page will be unavailable to you while you are working in Safe Mode.

Please download and install AVG Anti-Spyware (formerly Ewido).
  • Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
  • Install AVG Anti-Spyware by double clicking the installer.
  • Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
  • On the main screen under Your Computer's security:
    • Click on Change state next to Resident shield. It should now change to inactive.
    • Click on Change state next to Automatic updates. It should now change to inactive.
    • Next to Last Update, click on Update now. (You will need an active Internet connection to perform this)
    • Wait until you see the Update successful message.
  • Right-click the AVG Anti-Spyware Tray Icon. and uncheck Start with Windows.
  • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
  • If you are having problems with the updater, you can use this link, AVG Anti-Spyware manual updates, to manually update AVG Anti-Spyware..
  • Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
Scan With AVG Anti-Spyware. IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning as it may interfere with the scanning process.
  • Close ALL open Windows / Programs / Folders. Reboot to Safe Mode (without networking support !) If you don’t know how to boot in Safe Mode, here is a tutorial, How To Start Windows in Safe Mode.
  • Please start AVG Anti-Spyware and run a full scan.
    • Click on Scanner on the toolbar.
    • Click on the Settings tab.
      • Under How to act?
        • Click on Recommended Action and choose Quarantine from the popup menu.
      • Under How to scan?
        • All boxes should be checked.
      • Under Possibly unwanted software:
        • All boxes should be checked.
      • Under Reports:
        • Select Automatically generate report after every scan and uncheck Only if threats were found.
      • Under What to scan?
        • Select Scan every file.
    • Click on the Scan tab.
    • Click on Complete System Scan to start the scan process.
    • Let the program scan the machine.
    • When the scan has finished, follow the instructions below.
    IMPORTANT : Don't click on the "Save Scan Report" button before you hit the "Apply all Actions" button.
    • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
    • At the bottom of the window click on the Apply all Actions button. (3)
  • When done, click the Save Scan Report button. (4)
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
  • Reboot in Normal Mode.
Step 5

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  • Detects and removes malware ( viruses, worms, trojans, etc. )
  • Detects and removes grayware and spyware
  • Restores damage caused by malware to your system.
  • Notifies about vulnerabilities in installed programs and connected network services.
  • Multi-platform support for: Windows, Linux, Solaris.
  • Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that can’t be cleaned / deleted, please write down the filenames and locations and post that in your reply.

Step 6

ATF-Cleaner features include:
  • Cleaning of all user temp folders, administrator only can use this feature.
  • Cleaning of the Java cache, which seems to be harboring more and more malware.
  • Cleaning the cache, cookies, history, download history, visited links and saved passwords. You have the option of checking no if you want to save your passwords.
Please download the ATF-Cleaner by Atribune.
Instructions:
  • Double-click ATF-Cleaner.exe to run the program.
  • Check the boxes to the left of:
    • Windows Temp
    • Current User Temp
    • All Users Temp
    • Temporary Internet Files
    • Prefetch (Windows XP) only
    • Java Cache
  • The rest are optional - if you want to remove them all, check Select All.
  • Click the Empty Selected button.
  • When you get the Done Cleaning message, click OK.
If you use the Firefox browser:
  • Click Firefox at the top and choose: Select All.
  • Click the Empty Selected button.
  • When you get the Done Cleaning message, click OK.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use the Opera browser:
  • Click Opera at the top and choose: Select All.
  • Click the Empty Selected button.
  • When you get the Done Cleaning message, click OK.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
If needed, Tutorial on ATF Cleaner with pictures.
Do not run it yet.

Step 7

Please disconnect from the Internet. Please close ALL browser windows (including this one).

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

The O6 above should only be present for one or more of the following reasons:
  • You set the restrictions on purpose.
  • You used an anti-spyware program like Spybot -S&D's Home Page and Option Lock down features in the Immunize section of Spybot-S&D.
  • Your workplace administrator or network administrator set the restrictions.
If none of the above reasons apply, check this to be fixed with HijackThis.

Uninstall the following programs (Do not worry if they are not there.)

IGN

To uninstall IGN:
  • Click Start > Control Panel.
  • In Control Panel, double-click Add or Remove Programs.
  • In Add or Remove Programs, highlight the <<<name of program>>>>, click Remove.
  • Close the Add or Remove Programs and the Control Panel windows.
Use ctrl + alt + del (Three keys together) to get task manager. Find these processes and end task them.
OR
Use the Process Manager in HijackThis:
  • Open HijackThis.
  • Click Open the Misc Tools Section
  • Click Open Process manager, find these programs and kill process the following running processes (Do not worry if they are not there.)
igndlm.exe
DLM.exe


Now we will address the HijackThis fixes.

Please run HijackThis and click Scan Place checks next to the following entries (make sure not to miss any): (Some of these may not be there if you have updated to Java Runtime Environment (JRE) 6 and Adobe 8.)

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx (filesize 37808 bytes, MD5 8394ABFC1BE196A62C9F532511936DF7)
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exeC:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKCU\..\Run: [Free People Search Agent] C:\Documents and Settings\Tammy\Local Settings\Temporary Internet Files\Content.IE5\PBNZQFEP\FreePeopleSearchAgent_v1[1].exe
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\IGN\Download Manager\DLM.exe /windowsstart /startifwork
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll (filesize 69746 bytes, MD5 7B8F5AAF633987C6F1B88146357D04E5)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll (filesize 69746 bytes, MD5 7B8F5AAF633987C6F1B88146357D04E5)
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion...anner371270.cab


These are optional fixes. These programs are not required to start automatically as you can start them manually if you need them. It is advised that you disable these programs so that they do not take up necessary resources. Many users have reported these processes slow their boot time. Please run HijackThis and click Scan. Place checks next to the following entries.

NvCpl.dll,NvStartup initializes the clock and memory settings on nVidia based graphics cards. Enable if you overclock your card. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup (filesize 33280 bytes, MD5 DA285490BBD8A1D0CE6623577D5BA1FF)

osCheck.exe (Norton AntiVirus) process can be removed to free up resources without compromising system performance. Related to Norton products. This autorun has been found in both the Norton Antivirus and the Norton Internet Security products. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"

nwiz.exe is a part of NVidia's Nview features installable alongside its graphics hardware products. This application will give the user access to additional features which allow the configuration of up to 32 monitors on a host or to expand the desktop across many monitors. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install (filesize 741376 bytes, MD5 A4AE9BA1E10CB9F6C0949C4DB91A1F72)

You have NvMcTray.dll,NvTaskbarInit running at Startup. This is a System Tray icon used to manage settings for nVidia based graphics cards. May be required for some 3D applications to recognize your card correctly - such as the game "Everquest". Otherwise, settings can be changed manually via Display Properties. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis: (2 entries)

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit (filesize 33280 bytes, MD5 DA285490BBD8A1D0CE6623577D5BA1FF)

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit (filesize 33280 bytes, MD5 DA285490BBD8A1D0CE6623577D5BA1FF)

yahoomessenger.exe (Yahoo! Messenger process can be removed to free up resources without compromising system performance. yahoomessenger.exe is the executable for Yahoo! Messenger, a free instant messenging software from Yahoo! Inc.. It allows you to send and receive messages from online contacts. Other features include LAUNCHcast radio, Yahoo! Weather and Yahoo! Games. Disabling or enabling it is down to user preference. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet (filesize 4662776 bytes, MD5 3A756D4066CC3BB8426EB08ABB6B5B10)

StyleXP.exe (StyleXP) process can be removed to free up resources without compromising system performance. StyleXP is the desktop enhancement software. StyleXP allows you customize the way WinXP looks. If disabled via msconfig, it re-instates itself at reboot, therefore uninstall it if you don't want it. Your choice - depends whether you deem it necessary. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide (filesize 1372160 bytes, MD5 636A1A04D7033DED923FC151BD0219AE)

You will need to follow the instructions below to change the service to manual for this entry.

O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exeC:\Program Files\TGTSoft\StyleXP\StyleXPService.exe

To change the service to Manual.
  • Right-click on My Computer and choose Manage.
  • Expand the Services and Applications section and click on Services.
  • On the right-side of the screen, find the entry for name of O23 service identified in HijackThis and double-click on it.
  • Change the Startup Type: to Manual.
  • Hit the OK button and close the Computer Management screen.
msnmsgr.exe (MSN Messenger From Microsoft) (Windows Messenger) is the Microsoft instant messaging program built into Windows XP. There is also a Windows Messenger service built into Windows XP that helps produce pop up ads via IP addresses. The two programs are completely separate and do different things even though Microsoft has essentially named them the same. MSN Messenger from Microsoft is an online chat, instant messaging program and file sharing program bundled with Windows and Microsoft Office. MSN Messenger is another chat program from Microsoft that can run simultaneously with Windows Messenger. If you don't use Windows Messenger, you can
  • Rename the "Messenger" folder.
  • Uninstall, Stop, Disable or Remove "Windows Messenger".
Item(s) to fix in HijackThis:

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (filesize 5674352 bytes, MD5 C4281AD865739E71FD1E4DAC19A68D60)

Rename the "Windows Messenger" folder
  • Using Windows Explorer (Windows + E), click C: \Program Files\ Messenger.
  • Right click on Messenger. Select Rename.
  • Change the name to MessengerDisabled or MessengerOld.
  • You will get a message, Renaming, moving or deleting "Messenger" could make some programs not work. Are you sure you want to do this?
  • Click the Yes button.
hpobnz08.exe (hp psc 2000 Series) process can be removed to free up resources without compromising system performance. hpobnz08.exe is the System Tray icon indicating when the printer is ready. Can be started manually with HP Director but takes time to start. Whether or not you need to run this program on startup must be decided by you. If you feel that you want this program starting automatically so that you have it available as needed, then do not disable it. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe (filesize 323646 bytes, MD5 F4C3C9568ED1747D0F5732532576BD94)

osa.exe or Osa9.exe launches common MS Office components to help speed up the launch of Office programs. Some users claim there's no difference with or without it (Osa9.exe is the Office 2000 variant). This program is not required to start automatically as you can run it when you need to. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE (filesize 83360 bytes, MD5 5BC65464354A9FD3BEAA28E18839734A)

msmsgs.exe (MSN Messenger Internet chat tool) is the main process relating to the MSN Messenger Internet chat tool installed by default on most Windows computers. The Windows Messenger from Microsoft provides Online Chat and Instant Messaging. If you don't use Windows Messenger, you can
  • Rename the "Messenger" folder.
  • Uninstall, Stop, Disable or Remove "Windows Messenger".
A tray bar is also installed alongside this process for easy access to its features which include Internet chat, file sharing and audio/video conferencing. This is a non-essential process. Disabling or enabling it is down to user preference. process can be removed to free up resources without compromising system performance. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (filesize 1694208 bytes, MD5 74E6E96C6F0E2ECA4EDBB7F7A468F259)

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (filesize 1694208 bytes, MD5 74E6E96C6F0E2ECA4EDBB7F7A468F259)

Rename the "Windows Messenger" folder
  • Using Windows Explorer (Windows + E), click C: \Program Files\ Messenger.
  • Right click on Messenger. Select Rename.
  • Change the name to MessengerDisabled or MessengerOld.
  • You will get a message, Renaming, moving or deleting "Messenger" could make some programs not work. Are you sure you want to do this?
  • Click the Yes button.
IDriverT.exe (InstallDriver Table Manager) process can be removed to free up resources without compromising system performance. idrivert.exe is a process which belongs to the InstallShield product installation service which should only appear when you are installing a new piece of software. This program is not required to start automatically as you can start it manually if you need it. To change to Manual:
  • Right-click on My Computer and choose Manage.
  • Expand the Services and Applications section and click on Services.
  • On the right-side of the screen, find the entry for the service identified in the 023 line of HijackThis and double-click on it.
  • Change the Startup Type: to Manual.
  • Hit the OK button and close the Computer Management screen.
Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeC:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Reboot to Safe Mode ( without networking support !). If you don’t know how to boot in Safe Mode, use this tutorial, How To Start Windows in Safe Mode.

NOTE: To avoid the risk of any of the files or folders not being found due to their having the Hidden attribute, go to My Computer (Windows key+e) Tools > Folder Options > View. Under Advanced Settings > Files and Folders > Hidden files and folders, first make sure that Show hidden files and folders has a dot in the circle before it which indicates that hidden files and folders are visible. If needed, see this tutorial, How to see hidden files in Windows.

Using Windows Explorer, (My Computer (Windows key+e) search for the following files/folders, and DELETE them (Do not worry if they are not there):

C:\Program Files\IGN >>>which contains Download Manager\DLM.exe /windowsstart /startifwork

Step 8

Reboot to Normal Mode.

Step 9

Let’s run ATF-Cleaner to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.

Step 10

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post the logs from AVG Anti-Spyware and the list of filenames and locations for any files that can’t be cleaned / deleted that were reported after you completed the online scans.

Please advise me of any problems you still have.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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#6 mictamcody2000

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Posted 08 March 2007 - 08:18 PM

Ok, I got to step 5 and i was going to reboot and Windows won't start now the computer starts and it just goes to black screen.

#7 suebaby41

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Posted 09 March 2007 - 02:16 PM

There was nothing in the 5 Steps that would cause a black screen.

According to this Microsoft article: Computer stops responding with a black screen when you start Windows XP

When you try to start Microsoft Windows XP, the computer may appear to stop responding (hang) with an empty, black screen immediately after the power-on self test (POST) is complete and before the Windows XP logo typically appears on the screen.

CAUSE
This issue may occur if one or more of the following elements are corrupted:
• Master boot record
• Partition tables
• Boot sector
• NTLDR file


For suggestions for the resolution, see
http://support.microsoft.com/KB/314503

Let me know if this helps.
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#8 suebaby41

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Posted 26 April 2007 - 02:58 PM

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
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