Posted 26 February 2007 - 08:49 AM
I have a Dell computer about 3 years old. I am using IE 7, Windows XP Home Edition, and dial up internet.
The past week, I have been getting the "blue screen" with the following message:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you have seen this stop error screen, restart your computer. If this screen appears again, follow these steps.
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select safe mode.
***STOP: 0x00000050 (0xE3B89000, 0x00000000, 0x804F6719, 0x00000001)
Beginning dump of physical memory
Physical memory dump complete
Contact your system administrator or technical support group for further assistance.
I have not installed any new hardware or software in probably 2 years.
I have automatic updates from Microsoft every week, have automatic virus protection. I was on the phone with my ISP 3 times yesterday trying to fix another problem.
I can dial up, but cannot access any web pages. They tried 3 different things, and nothing worked. My computer is also running slow. All this happened about the same time, so I think the problems may be related. Although I could access web pages last week.
The first problem I mentioned happens 3 or 4 times every time I am on the computer and I have to turn it off to make the page go away. I am almost ready to take it to someone to fix it, but would really like to save the money if I could fix it myself. I had excellent help last year from one of your forums when I had a virus. I was able to successfully rid my computer of all viruses. I feel your advice is very trustworthy and easy for anyone to understand.
Thank you in advance for any help you could offer.