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Viruses Galore


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#1 blazebaer

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Posted 22 February 2007 - 12:18 PM

ok, dont know really how to categorize this problem. Basically, i got a couple viruses on my computer. i know this because as soon as i got it, my computer went to a blue screen, and said Fatal System Error, bla bla bla.. so i go through doing what i know how.. opened up msconfig, stopped most of the processes from starting up, but everytime there is a new app running when i restart. which by the way, everytime i restart there is a winlogon.exe error and that pops up before the comp shuts down. then when i get back started, i get the do you want to send this error to windows. So then i went an bought Norton Internet Security 2007, trouble is, i go to install, they do the pre-install virus scan, found like 7 trojans, and said it resolved the issue, and to restart. so i did. and the virus trojan.fivesec wouldnt get deleted and i would have to restart and restart.. so i went to symantec, looked up the virus, and deleted it in the registry. Now, the pre-install virus scan completes, and N Int Sec starts installing, but stops a quarter of the way through, because it is thinking there are other old install files on my comp.. thing is, ive gone to norton and used there product removal program, like three times, and its still not installing.. That is where i stand now. IF ANYBODY KNOWS HOW TO HELP.. I WOULD FREAKIN LOVE IT. and if you need all the tech info like... windows ref mem error at 0x00000000 stuff ive been getting pop-ups like that. THANKS

by the way, i have XP and am the only one who uses my computer.

Moved from the XP Forum". ~acklan~

Edited by acklan, 22 February 2007 - 05:23 PM.


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#2 boopme

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Posted 22 February 2007 - 08:02 PM

Hi blazebaer, First welcome to BC. I've a suggestion just to see if we can get you going and if this fails we still have HJT. Have you run Norton from Safe Mode? IS there a specic message that you can give us?
Try these regardless.
I'll assume you are using XP or 2000.
Install AVG Antispyware, then run in SAFE MODE. How to start Windows in Safe Mode
This may take quite some time, an hour or so, depending on speed and infection
First go here and print out the instructions on install / scan with AVG

Be sure to check for the any updates to the programs after you install these.
Download and run ( formerly known as ewido) AVG Antispyware 7.5

Following these instructions Download and run Spybot Search & Destroy 1.4 (with out tea timer option)

Download and run SUPERAntispyware, free version Home User

Now Run Windows OneCare Live
Be sure to click ONLY on the grey box below the picture of a wrench “Full Service Scan”
Again this may take some time especially it it needs to defragment the drive.
Please post back with any questions and results

Edited by boopme, 22 February 2007 - 08:03 PM.

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#3 quietman7

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Posted 22 February 2007 - 10:20 PM

Use your mouse to right click an open area in the task bar. In the context list that popups up, select Task Manager. When Task Manager opens, select the "Process" tab and see if this process is showing > spoolsvv.exe

VirusTotal reports that Symantec shows it as Trojan.Fivesec.

If its not listed, double check by using Windows Search feature > More advanced options to check for its presence.
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#4 blazebaer

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Posted 23 February 2007 - 10:45 AM

the quickest thing to do was chekc task manager... it does have both a spoolsv.exe and a spoolsvv.exe .

i turned on my computer today and it said this...
winlogon.exe error..
the instruction at "0x85d1306a" referenced memory at @ "0x85d1306a". Memory cannot be "read"
click ok to terminate
click cancel to debug

well i clicked cancel and the computer shut down with a blue screen saying
Stop" "c000021a" (fatal system error)
The windows logon process termniated unexpectantly w status of :
"0x00000005" (0x00000000, 0x00000000)

does this help anything? im going to run the AVG scans now.

and oh yea, i tried installing norton in safe mode and it just said we can tell your in safe mode and it must be in normal mode to install...

thanks alot by the way

#5 quietman7

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Posted 23 February 2007 - 11:43 AM

You have a serious infection and I doubt you will be able to remove this without expert assistance and special fix tools. I suggest you read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.)

When you have done that, post your log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

IMPORTANT NOTE: Backdoor/IRCBot Trojans are very dangerous because they provide a means of accessing a computer system that bypasses security mechanisms. Remote attackers use backdoor Trojans as part of an exploit to to gain unauthorized access to a computer and take control of it without your knowledge. When infected by one of them you should disconnect the computer from the Internet until your system is cleaned. If your computer was used for online banking or has credit card information on it, all passwords should be changed immediately to include those used for email, eBay and forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breech.
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