I agree with all of you to a agree.
Examples like:What if someone wants to add to a thread?
If the problem was solved, it should be closed because,
1. You prevent others from adding to an already solved issue.
2. If someone has another suggestion, make a post in the suggestion or tips/help area. Make that related info or something.
3. If someone posts to that thread, and their situation is a bit different, someone is going to either move their post, delete their post, or close the thread. I see alot of "make another thread
"..... which means either the subject is closed or it's open for more replies... but it can't be replies if a person is told to make a new post. That means that Thread should be closed... Right?
As far as memberships going down, people not doing this or that........ that's all just theoretical. It can happen even if it isn't done, but there is no proof it would.
I had the liberty to do some research on closing threads, and found some interesting info on the Invision Power Board
forum. And it relates to the thread below, when I knew the topic was closed, but then someone insisted that I was trying to crash the board... read the entire thread... and you'll see that many sites do have the ability to close threads, and some allow the original posters to do so too.I Need A Code
and when you get to post no#9
, you'll see when the thread got out of hand. I personally feel attacked by that post. But I replied back, because the thread was left open,, and someone flamed me at the same time.
But my point of archiving solved issues will do alot of good and help for members. Even if you still kept them open, they still should be archived as solved issues.
Sometime a person needs to read, and learn. And my suggestion doesn't have anything to do with the search features of the board. Although your computer is different from mine, but yet we have the same problem doesn't mean that there isn't one solution that will fix them. And don't forget that there can be many fixes for the same exact problem.
Since everyone is different and there is no poll yet done on it, but wouldn't it be fair to say that some people would rather go look at a fix for common issues instead of having to post their issues? A person can read a fix, but at the same time apply it to his own scenario. It has worked for eons. That's why there is what is called a "FAQ", a database system, a dictionary, encyclopedia, help sections and so on..... it's to answer questions that are asked the most, no matter how different the actual scenario may be. It's answers to common problems
As far as old threads, ... that's no problem either. If I was understood correctly, close out the solved threads, starting with the most FAQ
If I was able over the weekend to read solved/closed threads on how to remove Smitfraud-C
, I could have probably looked at quite a few solved threads, and fixed my computer using the methods stated.... ALTHOUGH my computer, symptoms, and programs are different, I could have still made an informative decision on the route to take to clean the infection.
But I knew there were no such info archived here, I instead removed it myself... within a days time.
I took screen shots, and got every file name associated to my problem, and I'll post it here for others to learn from. That's another point for archiving info.
Also, there are people smart enough to repair their computer problems.... it's just that we have to stop giving reasons as to why they can't or why they shouldn't. Why would I want to make a post whereas it may take days just to get it resolved, when all I have to do is for 1,, use my common sense, and 2, download the tools I needs, and 3, just make it so. And there are millions like that everywhere.
You have a section on tutorials....... that's an archive of how to do something, but can say it'll work for that particular person? No one. No one can say it will work. The archived threads are one that did work for someone. You may have 20 fixes for the same problem. Well, let the person read... because when they are done posting back and forth, they could have read the already proven fixes for a situation and applied it to their own situation. Right?..
It's not about not servicing, not being personal, not interacting.... none of that....... it's about providing answers when they're needed the most, and not wanting to post just to get an answer.
This is different than the search because the search function requires you to search, but the archive allows you view what may be in a search, but stripped away unneeded posts. If I had a problem, like my cd burner isn't burning, I can go to the CD/DVD section and look at all the topics that had the same problem as I now have, and I can see what worked for them. If it's archived as solved, then I know it helped that person, whether it helps me or not.How many of you ever went to the FAQ, help, documentations to anything and found your solutions and didn't even have to post to a thread?How many of you posted a thread, but yet at the same time, resolved your issue before your post can be answered?How many of you will answer a post by providing a link, and that's all?
It would appear that you're sending them to some type of archive, somewhere, to help them out... right? The same thing I'm talking about.
Why send members to other archives outside of the site when you can archive the info here, just by using the already solved threads?
So, what is the real so-called downfall of having an archive of solved posts? Let's even go as far as saying "keep them open too, even after they're solved
But either you do or you don't do it, it doesn't affect the site at all. I just thought it would help out with the recurring posts of the same issues, and providing a solution section to many common issues.
But keep up the great work you all do here at BleepingComputer