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Sp2 Won't Install


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#1 xx66stangxx

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Posted 19 February 2007 - 05:00 PM

I unistalled Service Pack 2 on my dad's computer because I was having some issues with his computer so I cwas cleaning it up, and now when I try to reinstall it, half way through the process, a box appears and says access denied and reverses and the quits the installation, and suggestions? it has appeared everytime I try to reintall it

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#2 -David-

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Posted 20 February 2007 - 04:22 AM

Hey there xx66stangxx, welcome to the forums. :thumbsup:

I've had a similar problem myself on another computer before when trying to install SP1 - The user got an error saying that the Service Pack setup had failed, then access denied, and the rollback started. This error usually arises when permissions in the registry have been changed, and the installer cannot create new keys, hence causing it to throw up an error and quit.

Make sure you are running the installer from the administrator account on the computer. If you have a restricted account, then you might experience permission problems for creating new keys in the registry. Try that first, if you still can't get it to work then move on.

Now, I did a little research and you can easily find whether this registry permission is the problem or not. Click on start > run and type this:
%windir%\svcpack.log <--then hit enter and a window should open.
Now hit "control + F" at the same time, and in the box type: "DoRegistryUpdates failed". Click "find next".

If anything is found, then you know something is preventing the update of the registry.

Click Start, click Run, type regedit, and then click OK to start Registry Editor.
Locate and right-click the registry subkey that you noted in Step 2d, and then click Permissions.
Under Group or user names, click Administrators.
Under Permissions for Administrators, make sure that the Allow check box for the following entries is selected: 1) Full Control 2) Read
Click Apply, and then click OK.
On the File menu, click Exit to quit Registry Editor.

Reboot the computer, then under the administrator account try and reinstall the SP2.
Let me know everything that happens. If there is an error found in the svcpack.log let me know.

#3 xx66stangxx

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Posted 20 February 2007 - 02:27 PM

Locate and right-click the registry subkey that you noted in Step 2d, and then click Permissions.
Under Group or user names, click Administrators.
Under Permissions for Administrators, make sure that the Allow check box for the following entries is selected: 1) Full Control 2) Read
Click Apply, and then click OK.
On the File menu, click Exit to quit Registry Editor.

Reboot the computer, then under the administrator account try and reinstall the SP2.
Let me know everything that happens. If there is an error found in the svcpack.log let me know.


Ok I got everything correct up to this point, I got into the registry but what subkey am I right-clicking?

Thanks in advance.

#4 -David-

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Posted 20 February 2007 - 02:36 PM

Sorry, skip that step for the time being, was there an error found in the svcpack.log?

#5 xx66stangxx

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Posted 20 February 2007 - 02:41 PM

yes this is what showed "819.797: DoInstallation:DoRegistryUpdates failed"

#6 -David-

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Posted 20 February 2007 - 03:29 PM

Ok, we are going to have to manually edit the registry here. Have you done this before?

#7 xx66stangxx

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Posted 20 February 2007 - 03:30 PM

yeah, not pro but I can get the hang of it fast

#8 -David-

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Posted 20 February 2007 - 03:45 PM

Ok, good let's get to work.

We need to backup the registry before making changes in case it becomes corrupt during the fix we are able to complete.
I like this simple approach to backing up the registry.
Go to Start Run type: regedit OK.[list]
On the leftside, click to highlight My Computer at the top.
Go up to File Export

Make sure in that window there is a tick next to "All" under Export Branch.
Leave the "Save As Type" as "Registration Files".
Under "Filename" put RegBackup.
Choose to save it to C:\
Click save and then go to File Exit.

This is so the registry can be restored to this point if we need it. It may take a minute.

Then click Start, click Run, type regedit in the Open field, and then click OK
Locate and then double-click LogLevel under the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup

On the Edit DWORD Value window, click to select Hexadecimal on the Base pane.
Type 0000FFFF in the Value data box.
Click OK.

This will now allow us to see which key does not have the permission to be created.
Now install SP2, and allow the error to be flagged, this is normal and I expect it to not work.
Let the installation finish and it will roll back like it has done in the past.

Once that is done, click Start, click Run, type %windir%\setupapi.log, and then click OK.

This next bit is very important, don't miss out a step.
Press CTRL+END to scroll to the end of the Setupapi.log file.
Again hit control + f to open the search field, and search for: Error 5: Access is denied
Under Direction, click Up, and then click Find Next.

Quoting now from the Microsfot support site:
The found entry in the Setupapi.log file should be similar to the following example:
#-007 Deleting registry key HKCR\vnd.ms.radio
#E033 Error 5: Access is denied.


Please post that error in your own setupapi log back here and we can go from there. :thumbsup:

#9 xx66stangxx

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Posted 20 February 2007 - 04:35 PM

this is the whole line that it shows
#E064 Parsing install section [ProductInstall.GlobalRegistryChanges.Install] in "c:\windows\softwaredistribution\download\16b2c96a0c41f4dfdb4d3cc228a4f819\update\update.inf" failed. Error 5: Access is denied.
[2007/02/20 13:23:03 836.1]t it shows

#10 -David-

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Posted 21 February 2007 - 07:37 AM

I'd like to take a look at the file for any further errors.
Go to this page.
Where it says, browse to the file that you want to submit, copy and paste the filepath at the bottom in the field:
Then click the Send File button below.
C:\Windows\setupapi.log

#11 xx66stangxx

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Posted 21 February 2007 - 01:45 PM

ok I just submitted it, thanks

#12 -David-

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Posted 21 February 2007 - 03:01 PM

Great stuff, thanks for the log. I just need one more thing from you.

Download Bobbi Flekman's RegSearch from
http://www.bleepingcomputer.com/files/regsearch.php

Create a folder for RegSearch on the C: drive called C:\RegSearch. You can do this by going to My Computer then double click on C: then right click and select New then Folder and name it RegSearch. Extract all the files from the zip archive into that folder.

Open the RegSearch folder and double-click the icon for RegSearch.exe to launch the program.
Copy / Paste the following line into the top Search Box:

vnd.ms.radio

Now hit OK. After completion Notepad will be opened with all the found instances of the string. The resulting file is saved in the same location as RegSearch.exe

#13 xx66stangxx

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Posted 21 February 2007 - 03:38 PM

ok this is what came back:
Windows Registry Editor Version 5.00

; Registry Search 2.0 by Bobbi Flekman 2005
; Version: 2.0.2.0

; Results at 2/21/2007 12:33:53 PM for strings:
; 'vnd.ms.radio'
; Strings excluded from search:
; (None)
; Search in:
; Registry Keys Registry Values Registry Data
; HKEY_LOCAL_MACHINE HKEY_USERS


[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\vnd.ms.radio]

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\vnd.ms.radio]
@="vnd.ms.radio: Asynchronous Pluggable Protocol Handler"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\vnd.ms.radio]

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\vnd.ms.radio\DefaultIcon]

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\vnd.ms.radio\shell]

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\vnd.ms.radio\shell\open]

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\vnd.ms.radio\shell\open\command]

; End Of The Log...

#14 -David-

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Posted 21 February 2007 - 04:31 PM

Heya, let's try and grant you permission to delete these keys.
Download RegDACL, and extract it to your desktop.

Launch Notepad, and copy/paste the box below into a new text file. Save it as FixReg.bat and all file types Be sure to save it in the same folder as the one where you extracted RegDACL.

regDACL.exe HKEY_LOCAL_MACHINE\SOFTWARE\Classes\vnd.ms.radio /GGE:F
regDACL.exe HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\vnd.ms.radio /GGE:F


Open the RegDACL folder, and double click on your FixReg.bat you just created and allow it to run. Answer yes to any prompts.

Now let's try and delete the keys themselves.
Open notepad and and copy and paste next bold in it:

REGEDIT4

[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\vnd.ms.radio]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\vnd.ms.radio]


Save this as "fix.reg" Choose to save as *all files and place it on your desktop.
It should look like this: Posted Image
Doubleclick on it and when it asks you if you want to merge the contents to the registry, click yes/ok.

Reboot the computer and try and install SP2 again. Let me know what happens.
If it still fails, don't worry, I have a few more ideas up my sleeve!

#15 xx66stangxx

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Posted 21 February 2007 - 04:41 PM

Ok will try it, but I have to go to work right now 2 p.m. my time and will be back 7 p.m. my time and I will get back at you then, thanks!




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