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Cannot Access Safe Mode


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#1 OPJ

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Posted 19 February 2007 - 03:27 PM

As the title suggests, I'm unable to access Safe Mode by pressing F8 on the startup. Instead, an error message is displayed briefly, and the system reboots itself again.

I've had some problems with my PC recently and I'm wondering whether scanning the system in Safe Mode may uncover something I am currently unable to find.

In the last couple of years, we've had some problems with viruses etc. and I'm guessing they may have had some effect on the registry or something, possibly? I've also had a tamper with it myself, deleting certain values while following a guide I found online.

I'd imagine this may be a rather common occurance among many PC users, so I'm hoping to find some other suggestions and ideas for me to try...

Thank you for your help, guys. It's very much appreciated. :thumbsup:

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#2 usasma

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Posted 19 February 2007 - 07:40 PM

What is the error message that you get?
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#3 OPJ

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Posted 24 February 2007 - 04:44 PM

Hello.

Sorry I'm taken a while to get back to you, but here are the main things I noted:

IRQL_NOT_LESS_OR_EQUAL

Technical Information:
*** STOP: 0x0000000A (0xFA3CD354, 0x00000001, 0x804E2E41)

It also mentions this is a "stop screen" and suggests I should restart my computer.


Hopefully this information is of some help and that it may also make some sense to you.

Thank you.

#4 fozzie

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Posted 24 February 2007 - 04:49 PM

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#5 TheTerrorist_75

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Posted 24 February 2007 - 08:46 PM

If tapping F8 won't work try going to Start > Run and type msconfig then hit <Enter>. Click on the BOOT.INI tab and check /SAFEBOOT, click Apply then click Restart. It should now boot into SafeMode. When you are ready to boot back to your normal Desktop reverse the previous steps by unchecking /SAFEBOOT.
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#6 usasma

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Posted 26 February 2007 - 08:41 AM

The STOP error refers to a corrupted driver (although it may be bad hardware or software also). Considering the history of virus infection - I'd suspect that an incomplete repair of an infection is the cause (viruses can cause STOP errors also).

Try checking your Device Manager (Start...Run...type in "devmgmt.msc" (without the quotes) and press Enter). Look for any red x's or yellow !'s - but don't be surprised if there aren't any - this sort of error usually won't be evident in Device Manager (but it's worth a shot, it'll save a lot of work if you find it).

After that, it's a matter of finding what exactly is causing the error. Try these links to locate it:
http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
http://www.bleepingcomputer.com/forums/top...tml#entry409491

You can also try updating all of the drivers for your installed hardware. Then, if that doesn't work, you can run SFC.EXE ( http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/ ) followed by a repair install (if necessary) http://www.michaelstevenstech.com/XPrepairinstall.htm
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#7 OPJ

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Posted 04 March 2007 - 06:17 AM

Thanks to The_Terrorist_75, I'll give that a try if I can't sort the problem another way.

Usama, I've had a look in the Device Manager but cannot find a sinlge Error or Warning mark. I have however previously looked in the "eventvwr", at another member's suggestion, and found numorous results, which have been posted, in brief, in another topic of mine.

I'll have a look at your other suggestions and let you know how I get on. Thanks for your help so far. :thumbsup:

#8 OPJ

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Posted 04 March 2007 - 06:23 AM

IRQL_NOT_LESS_OR_EQUAL

Technical Information:
*** STOP: 0x0000000A (0xFA3CD354, 0x00000001, 0x804E2E41)


I tried to run Safe Mode again earlier (restart and F8) and the same message came up again. If it helps I realised I accidentally forgot to copy something to the original post. It should have read:

*** STOP: 0x000000A (0xFA3CD354, 0x000000FF, 0x0000001, 0x804E2E41)




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