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Trojan, Still Can't Get Rid Of It


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#1 ryazmom

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Posted 19 February 2007 - 11:27 AM

I've done everything you all told me to do. I spent the past two day's running virus removers. It's still on my pc.
HELP :thumbsup:

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#2 buddy215

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Posted 19 February 2007 - 01:03 PM

Suggest you post a Hijack This log in the appropriate forum by following the instructions in the link below.
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 fozzie

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Posted 19 February 2007 - 05:49 PM

If your computer was used for online banking or has credit card information on it, all passwords should be changed immediately to include those used for email, eBay and forums. You should consider all your passwords to be compromised. They should be changed by using a different computer and not the infected one. Do not change passwords or do any transactions while using the infected computer because an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breech.

#4 ryazmom

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Posted 19 February 2007 - 08:01 PM

So, then how do I get rid of the Trojan?

#5 Orange Blossom

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Posted 19 February 2007 - 08:09 PM

Welcome to BC ryazmom :thumbsup:

To expand on buddy 215's advice: I suggest you follow the directions in this guide. Then create an HJT log, you will find the directions in the guide.

Create a new topic in this forum, not here and give it a good descriptive title. Briefly summarize what the problems are, what you have done to try to solve it, and what worked and didn't work and paste in your HJT log.

After you post your log, DO NOT make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.

Please be patient as the HJT team is very busy. DO NOT bump your log as the team may think that someone is already helping you. If you have not had a response in five days, add a response to the five days no response topic and paste in the link to your thread.

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#6 ryazmom

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Posted 19 February 2007 - 08:30 PM

Thanks for that information. I already posted the log earlier. Now I will wait for a response.


Thanks!
Terri




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