Welcome to BC ryazmom
To expand on buddy 215's advice: I suggest you follow the directions in this guide
. Then create an HJT log, you will find the directions in the guide.
Create a new topic in this forum
, not here
and give it a good descriptive title. Briefly summarize what the problems are, what you have done to try to solve it, and what worked and didn't work and paste in your HJT log.
After you post your log, DO NOT
make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.Please be patient
as the HJT team is very busy. DO NOT
bump your log as the team may think that someone is already helping you. If you have not had a response in five days
, add a response to the five days no response
topic and paste in the link to your thread.