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Keyboard Giving Random Characters


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#1 dorkthe3rd

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Posted 17 February 2007 - 07:11 PM

Hello! My mother has a Sony Vaio laptop, model #pcg-7g-2L, that is about a year old. It is running Windows XP home edition and she (against my advice) rarely takes updates from sony/windows.

This week the keyboard began to give random characters. When a key is pressed, either a string of random characters returns, or nothing at all. For example, pressing [j] 3 times gave the following result:
//wwji
(nothing)
f

Oddly enough, it began on one windows login, but another worked just fine. Later that day, both logins began acting this way. I am not ruling out a virus at this stage, as since simply changing login idenities solved the problem. However, I know Sony Vaio's are known for key issues, though I haven't seen anything like this on the net yet.

She now has all updates. Avast! scan (not professional edition) found nothing. I will post a log of a HijackThis! as soon as I bring a copy up from my house as surfing the net is not possible on her PC at this time.

Any ideas?

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#2 dorkthe3rd

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Posted 17 February 2007 - 07:34 PM

Alrighty... I know I should have done this before......

Since the right way to enter safe mode wasn't available, I *gasp* cut power during startup to get there.

And what to my wondering eyes should appear?

In safe mode the keyboard works just fine!

HijackThis log coming soon.

Also, there were no new software installs recently.

#3 swagger

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Posted 17 February 2007 - 07:57 PM

Yeah, I am no expert on computers specifically but I have had viruses in the past and if her keyboard is working fine in Safemode and there weren't any recent installs, I would think virus or something similar first. Especially if she didn't have a/v and spyware programs on the computer before having the problems.

#4 dorkthe3rd

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Posted 01 May 2007 - 04:43 PM

i rebooted in normal mode, the laptop worked fine for a few days. i talked my mom through getting it into safe mode.

the pc has been rebooted several times in normal mode with no problem.

gotta love the windows spontaneous fixes.

#5 garmanma

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Posted 01 May 2007 - 08:03 PM

When you're in safemode, Windows loads a minimum amount of drivers.When you're in normal mode check the Device Manager and look for any yellow (?) or (!)'s. Has she changed any settings? It could possibly be a corrupt driver
Mark

Edited by garmanma, 01 May 2007 - 08:04 PM.

Mark
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why won't my laptop work?

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