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Shut Down Problems - Hang At Shutting Down Screen


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#1 Zymo

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Posted 16 February 2007 - 10:35 PM

Dear all,
I have installed the Tuneup Utilities 2007 in my computer and run some registy error check ups. Ever since i can not shut down/ restart my computer, everytime thwe shut down process stops at the "Shutting down" screen. I am able to move the pointer, but alt+ctrl+del wouldnt work. :thumbsup: :flowers: :trumpet:
i am using window xp sp2 home edition.

please help, thank you.

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#2 acklan

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Posted 16 February 2007 - 11:42 PM

Have you tried to use System Restore to before the problem appeared?
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#3 quietman7

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Posted 16 February 2007 - 11:43 PM

Are you getting any error messages? Shutdown problems can be symptomatic of a variety of things to include hardware and software issues (especially if using Roxio’s Easy CD Creator version 5), mismatched RAM, other programs hanging or unresponsive in the background and unsigned device drives.

To get hung processes to end automatically when you shutdown involves making changes in the registry. Always back up your registry before making any changes. If you are not familiar with working in the registry, then you should NOT attempt to make any changes on your own. Improper changes to the registry could adversely affect your computer and render it inoperable. ERUNT is an excellent FREE tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.

1. Go to Start > Run and type: regedit
2. Navigate to HKEY_USERS\.Default\Control Panel\Desktop
3. Double-click on AutoEndTasks
4. Change the value from 0 to 1
5. Close the registry editor and reboot your machine.

The above registry tweak is sometimes referred to as "Force Exit" to automatically close applications that are not responding at shutdown. When an application fails to respond a dialog box is displayed prompting the user to either end it now or to wait. Enabling the value AutoEndTasks will take care of the non-responding application without user intervention.

Another thing to try is downloading and installing the User Profile Hive Cleanup Service which helps to ensure user sessions are completely terminated when a user logs off. System processes and applications occasionally maintain connections to registry keys in the user profile after a user logs off. In those cases the user session is prevented from completely ending.

Also see:
Windows stops responding during Windows XP shut down
Troubleshoot shutdown problems in Windows XP
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#4 Zymo

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Posted 17 February 2007 - 12:50 AM

first of all, thanks acklan and quietman7's reply.

Have you tried to use System Restore to before the problem appeared?


system restore seems not to be working because i can't find any restore point in the little calender.


1. Go to Start > Run and type: regedit
2. Navigate to HKEY_USERS\.Default\Control Panel\Desktop
3. Double-click on AutoEndTasks
4. Change the value from 0 to 1
5. Close the registry editor and reboot your machine.


thanks for your advice, i will definitly do backup next time.. :thumbsup:
I had already set it to "1" b4, as well i downloaded the User Profile Hive Cleanup, the problem con't.

Any other methods i can try?
again, Thanks.

#5 acklan

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Posted 17 February 2007 - 12:56 AM

Have you check the Event Viewer to see if it will report the specific problem?


EDIT: Changed my suggestion.

Edited by acklan, 17 February 2007 - 12:58 AM.

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#6 Zymo

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Posted 17 February 2007 - 02:07 AM

how to open the event viewer?

#7 acklan

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Posted 17 February 2007 - 02:18 AM

Got to Start then Programs. Look for Administrative Tools. The Event Viewer will be located there.
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#8 TheTerrorist_75

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Posted 17 February 2007 - 11:13 AM

There's one of the many reasons I do not use programs like that nor will I install them on a customer's computer. Those programs can hose a system if the user doesn't completely understand what the program is going to do to the system.
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