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Runtime Error


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#1 mom2blondies

mom2blondies

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Posted 16 February 2007 - 07:43 PM

I get this message when I try to launch AOL...

Microsoft Visual C++ Runtime Library(in blue bar at top of message)
Runtime Error!
Program c:\program files\ america online 9.0a\waol.exe
This application has requested the runtime to terminate in an unusual way. Please contact the applications support team for more information

This problem came on suddenly, within a week of switching to DSL.
AOL told me to uninstall and reinstall which I did to no avail. If I go to msconfig, ‘selective start up’ and unclick’ load start up items’ (per instructions from AOL-see below) then I can access AOL just fine but it says I cannot leave it that way and must change it back to normal start up. But, then I can't access AOL agian. Nothing tells me how to fix it though. This is the email I was sent by AOL…

Diagnose an Issue With MSConfig
The Microsoft System Configuration (MSConfig) utility is built into the
Microsoft Windows Operating System to help you troubleshoot computer problems.
It is a diagnostic procedure that allows you to edit your start-up applications
and check possible conflicting programs.

To diagnose an issue with MSConfig:
1. Open MSConfig.

Click the Start button, then click Run. In the Open: box, type MSConfig, then
click the OK button.
2. On the General tab, click the Selective Startup option to select it, click
the Load Startup Items box to clear it, then click the Apply button.
3. Click the Close or the Cancel button.
4. Click the Restart button.
5. After the computer reboots, check if the problem persists.

If the MSConfig test is successful, these are the next recommended courses of
action:

Update and scan with anti-virus software (AOL Keyword: Anti-Virus) Update and
scan with anti-spyware programs (AOL Keyword: Spyware)

Contact your computer manufacturer to get assistance with permanently
eliminating startup programs.

6. Select the Normal Startup option in MSConfig

Click the Start button, then click Run. In the Open: box, type MSConfig, then
click the OK button.
Note: Regardless, whether the problem is fixed or not, you need to set MSConfig
back to Normal Startup.

7. On the General tab, click the Normal Startup option to select it, and then
click the Apply button.
8. Click the Close or the Cancel button.
9. Click the Exit without Restart button.


So, it works when I do that but as soon as I put it back to normal it doesn't work again. FRUSTRATING!!!!!
Please! Any help would be much appreciated. I am running windows XP professional and windows version 5.1.
Thanks!

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#2 usasma

usasma

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Posted 18 February 2007 - 08:31 AM

Use this free utility to disable the AOL startup item (just uncheck the box, close the program and reboot): http://www.mlin.net/StartupCPL.shtml

There's several tabs that you'll have to look through to find it - it's a bit different from msconfig - but just take your time and you'll locate it.

To "re-enable" anything that you've unchecked, just recheck it, close the program and reboot.
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