Posted 15 February 2007 - 03:28 PM
Users at our office are running WordPerfect 9 (from the WordPerfect Office 2000 suite) as well as Outlook 2003, ProLaw 22.214.171.124, and often, Adobe Acrobat 7.0(.x). These four programs seem to have processes hanging around regularly for some users whenever they close prematurely, or possibly even when they are closed properly (I don't know this for certain, because I usually don't see how the app closes for the user--I just go to the user's desk after the fact and see extra instances running in their task list). Does anyone know where the problem lies, here, or how to avoid this without asking the user to constantly check their task list for processes that should be closed? I see it most on Windows 2000, but that's what most users are running.
Processes that hang open in the background regularly for us include:
Outlook.exe (MS Outlook 2003)
prolaw.exe (Thomson ProLaw 126.96.36.199 via MS SQL 2000 database)
wpwin9.exe (Corel WordPerfect 9)
pop90.exe (Corel PerfectPrint 9)
prwin9.exe (Corel Presentations 9)
In our situation fixing this is quite important. A strange conflict of some kind with WordPerfect/ProLaw/Outlook causes unexpected crashes with no backup file left behind by WordPerfect, which causes some users to lose hours of work. We find that opening WordPerfect the application first, and then opening a WordPerfect document through ProLaw (and not letting ProLaw force the WordPerfect application open) avoids this issue. However, there have been some WordPerfect crashes recently that occurred despite the workaround, and we think it's because extra instances of programs were open in the background; thus the user couldn't actually tell whether they had WordPerfect open first as they didn't go into their task list and end rogue processes (if that makes sense).
Thanks for your help.