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Stupid Blue Screen


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#1 staci

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Posted 15 February 2007 - 08:08 AM

:thumbsup:
I'm so close to just putting my fist through the computer.

OK I have a Windows XP service pack 2 Dell XPS 700 for a virus cleaner I have Avast.
I was chatting with a good friend online & suddenly I got a bunch of IMs (like 4-5) from people I don't know.
They start trying to talk to me, I don't talk to people randomly like that , so I block them. I'd block one -5 minutes later new screen name new person trying to talk to me , I block them, same thing for about 4 IMs finally it stops. About an hour not even later, my computer starts to freeze up so I keep restarting it, after about 10minutes of that it freezes I can't use my keyboard period so I turn it off by the switch keep it off for 15seconds and again restart then I get back on and the computer does it again, then I do it again and after about 5minutes into doing a scan with Avast it shuts off on its on/restarts and a Blue Screen(blue screen of death) comes up - I freak out. So I shut the computer down by the power switch(unplug like before) so I get back on after 15 more seconds and I go and Restore my system to yesturday because the infection happened within 1 hour max it seems to be fine then I try to do another Avast test and it freezes my keyboard freezes everything so I shut it down again. Turn it back on leave Avast alone this time and go to

right click - task manager - processes

I look at all my processes and googled the names of each there were only about 36-37 2 of them were Yahoo and the screen shot program. And the rest are the things that are part of Dell and XP HOWEVER 3 of them are TROJANS :huh:

explorer.exe (not sure if it is a trojan, but several sites say it is)
alg.exe
smss.exe

I'm not really sure what to do at this point. It is running fine, but I'm afraid to do a scan because it'll just freeze again I'm afraid.

I don't want to mess up the computer. :flowers:

Oh dear. What do I do? I think computers hate me,

:inlove: i'm sorry but that emoticon made me lol - i do kinda feel that way right now. :trumpet:

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#2 fozzie

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Posted 15 February 2007 - 08:18 AM

Welcome to BC. You have come to the right place.


First :

Try disabling the automatically restart on system failure feature. Then you are able to read what messages appear on the blue screen and post that back here for some one to look at.


Click Start Button

On the Start Menu click Control Panel

When the Control Panel window opens click on the System icon

The system properties window opens

Click the Advanced tab

In the Advanced tab window locate the Start and Recovery section and press the Settings button

When the settings window opens look for the System failure section

Remove the check mark from the Automatically Restart option

Click OK to Exit

and post them here. If they don't re-occur please do the following :

START RUN type eventvwr and look for red crosses. These will identify whatever problem there was and post them here as well

#3 staci

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Posted 15 February 2007 - 08:56 AM

Thanks Fozzie
but
Automatically Restart option wasn't checked ?

#4 jgweed

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Posted 15 February 2007 - 09:04 AM

It would be very useful, also, to know the exact wording that showed up on the BSOD, since this may point us toward the problem.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#5 staci

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Posted 15 February 2007 - 09:14 AM

I don't remember, I just know I shut it down immediately because I was told if I ever get it to shut it down right away because the longer it's on it will do more damage?

#6 fozzie

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Posted 15 February 2007 - 09:31 AM

START RUN type eventvwr and look for red crosses. These will identify whatever problem there was and post them here as well

Please do this and we take it from there...

#7 staci

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Posted 15 February 2007 - 10:14 AM

OK there was a
Posted Image
(I'm guessing this is the red crosses, because it was the only red thing in the entire message)

APPLICATION -
Type Source Category
Error Application Error (100)
Error MsiInstaller None


SYSTEM
Type Source Category
Error DCOM None
Error Service Control Manager None

^that's all I got :thumbsup:

I forgot to mention that a few times there was some sort of Error report ya know when you get the error reports with the Send Report Don't Sent Report well Doctor something ... I don't remember :\

#8 fozzie

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Posted 15 February 2007 - 10:45 AM

I forgot to mention that a few times there was some sort of Error report ya know when you get the error reports with the Send Report Don't Sent Report well Doctor something ... I don't remember :\

This also could tell us something. Looking at the symptons there is but only 1 medication :thumbsup:

please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.

When you have done that, post a log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

#9 staci

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Posted 15 February 2007 - 11:01 AM

I remember now it was called dr watson postmortem debugger

I'll go do what you said :thumbsup:

thank you

#10 quietman7

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Posted 16 February 2007 - 11:32 PM

Dr. Watson for Windows is a program error debugger that gathers information about your computer when an error (or user-mode fault) occurs with a program. Technical support groups can use the information that Dr. Watson obtains and logs to diagnose a program error. When an error is detected, Dr. Watson creates a text file (Drwtsn32.log) that can be delivered to support personnel by the method they prefer. You also have the option of creating a crash dump file, which is a binary file that a programmer can load into a debugger...

Description of the Dr. Watson for Windows

A Google search will disclose that there have been numerous reports of the Dr. Watson Postmortem Debugger message. See the discussion in this thread.
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