Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Please Help Me!


  • This topic is locked This topic is locked
7 replies to this topic

#1 pleasehelpme!

pleasehelpme!

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:34 AM

Posted 14 February 2007 - 09:26 AM

Hi everyone. I require some help with my laptop. I'm pretty sure the problem is WinFixer, as I keep getting popups telling me that I have large amount of serious threats etc. After reading other websites I have downloaded Hijackthis, and have created the following logfile. If anyone can help me then please contact me asap. Thanks:

Logfile of HijackThis v1.99.1
Scan saved at 14:08:21, on 14/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\DOCUME~1\TOMCRI~1.TOM\LOCALS~1\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.symantec.com/techsupp/servlet/P...;build=Symantec
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpWirelessAssistant] "C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /installquiet /nodetect
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [QlbCtrl] "C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" /Start
O4 - HKLM\..\Run: [Cpqset] "C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe"
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [Reminder] C:\Windows\CREATOR\Remind_XP.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] "C:\Program Files\Windows Media Player\WMPNSCFG.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Post-itŪ Software Notes Lite.lnk = C:\Program Files\3M\PSNLite\PsnLite.exe
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=64&bd=pavilion&pf=laptop
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1171456062406
O16 - DPF: {65E8E2DC-186A-4AAC-9E56-FDC683055A9E} (CNetOnlineInstall Control) - http://www.download.com/html/dl/bug211623/...lineInstall.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

Edited by pleasehelpme!, 14 February 2007 - 09:27 AM.


BC AdBot (Login to Remove)

 


#2 htv8

htv8

  • Members
  • 1,694 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Netherlands
  • Local time:04:34 AM

Posted 14 February 2007 - 09:48 AM

Hello pleasehelpme!, and welcome to BleepingComputer. I will be handling your log to help you get cleaned up.

Please take note of the following:
1. I will start working on your malware issues, this may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. The process is not instant. Please continue to review my answers until I tell you your machine is clean.
4. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.
5. Please reply to this thread. Do not start a new topic.

Please give me some time to look over your log and I will get back to you as soon as possible.

Thanks,

htv8
If I have not posted back within 24 hours, feel free to send me a PM with your topic link.

Posted Image

#3 pleasehelpme!

pleasehelpme!
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:34 AM

Posted 14 February 2007 - 10:40 AM

Thanks for the quick response, and hopefully we'll be able to sort out the problems. Thanks.

#4 htv8

htv8

  • Members
  • 1,694 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Netherlands
  • Local time:04:34 AM

Posted 17 February 2007 - 05:33 AM

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step #1
You have Webroot Spy Sweeper running on your machine and that is good. However, Spy Sweeper can interfere with the changes you will make on your system, so please follow these instructions to temporarily disable Spy Sweeper:
1. Open Spy Sweeper.
2. Click on Options > Program Options and uncheck "load at windows startup".
3. On the left click shields and then uncheck everything there.
4. Uncheck "home page shield".
5. Uncheck "automatically restore default without notification".
6. Exit Spy Sweeper.

You can re-enable Webroot Spy Sweeper once your system is clean.

Step #2
You need to update your Sun Java Console. Older versions have vulnerabilities that malware can and are using to infect systems.
Please perform these instructions to update your Sun Java Console:
1. Close all programs so that you are at your Desktop.
2. Go to Start > Control Panel > Add/Remove Programs and check any item with Java Runtime Environment (JRE) in the name.
3. Click the Remove or Change/Remove button next to these items to remove all versions of Java.
4. Reboot your computer.
5. Download and install the latest version of Java Runtime Environment (JRE) 6 (click).

Step #3
You are likely infected with Vundo. Download VundoFix.exe to your Desktop to get rid of it.
Download VundoFix.exe

Once downloaded, double-click VundoFix.exe to run it.
Now please perform these instructions:
1. Click the button labelled "Scan for Vundo".
2. Once it's done scanning, click the button labelled "Remove Vundo".
3. Click the Yes button at the prompt asking you if you want to remove the files.
NOTE: Once you click Yes, your Desktop will go blank as it starts removing Vundo.
4. When completed, it will prompt that it will reboot your computer. Click OK.

NOTE: It is possible that VundoFix encountered a file it could not remove. VundoFix will run on reboot, simply follow the above instructions starting from "Click the button labelled "Scan for Vundo"" when VundoFix appears upon rebooting.

Post the entire contents of C:\vundofix.txt in your next reply.

Step #4
I need to see another HijackThis log, but you need to extract (unzip) HijackThis first (otherwise the backups made when items are fixed won't be secure). The easiest way to accomplish this is to reinstall and delete any copies of HijackThis.zip you have saved.

Please download the self-extracting version of HijackThis and save HijackThis_sfx to your Desktop.
Download HijackThis v.1.99.1

Once it is downloaded, double-click on the hijackthis_sfx.exe file and click the Unzip button. Then close the WinZip Self-Extractor window. Using My Computer/Windows Explorer, navigate to C:\Program Files\HijackThis and double click on HijackThis.exe to run it.
Please run the extracted HijackThis.exe from now on. Delete any copies of HijackThis.zip that you have saved.

When the HijackThis window opens, click on the button labelled "Do a system scan and save a logfile". HijackThis will perform a system scan, and when the scan is complete, Notepad will open up containing the scan results. The HijackThis log will be automatically saved to the HijackThis folder. Copy the entire contents of the new HijackThis log and post them here.
If I have not posted back within 24 hours, feel free to send me a PM with your topic link.

Posted Image

#5 pleasehelpme!

pleasehelpme!
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:34 AM

Posted 20 February 2007 - 04:07 PM

Hi. Thanks for the help. I have done steps 1-3, but the vundofix said that no files were found. Should I continue with step 4? Thanks.

#6 htv8

htv8

  • Members
  • 1,694 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Netherlands
  • Local time:04:34 AM

Posted 21 February 2007 - 11:06 AM

Yes, you can continue with step #4. Include the entire contents of C:\vundofix.txt in your next reply for review, though.
If I have not posted back within 24 hours, feel free to send me a PM with your topic link.

Posted Image

#7 htv8

htv8

  • Members
  • 1,694 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Netherlands
  • Local time:04:34 AM

Posted 02 March 2007 - 11:03 AM

Hello pleasehelpme!. Are you still monitoring this thread?
If I have not posted back within 24 hours, feel free to send me a PM with your topic link.

Posted Image

#8 htv8

htv8

  • Members
  • 1,694 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Netherlands
  • Local time:04:34 AM

Posted 06 March 2007 - 03:57 PM

Due to the lack of feedback, this topic is closed.
To get it reopened, PM a staff member with the address of this thread. This applies to the original topic starter only. Everyone else with similar problems, please start a new topic. :thumbsup:
If I have not posted back within 24 hours, feel free to send me a PM with your topic link.

Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users