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Referenced Memory Error

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#1 dnorth


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Posted 12 February 2007 - 10:59 PM

I have a Dell Inspiron E1705 running Windows XP pro which I purchased in
May 2006. I typically use Firefox as my browser. For the last couple
of months, I have been getting frequent pop-ups that say:

"[SOFTWARE] Application Error "
"The instruction at <ADDRESS> referenced memory at <ADDRESS>. The
memory could not be "read". Click ok to terminate this program."

The messages reference many different software packages that I run,

IEXPLORE.EXE (even when I'm not running Explorer) MCUPDATE.EXE
XPCOM: Event Receiver: Firefox.exe
FFHOOK: firefox.exe

I have run PC Tools Spyware Doctor and Sunbelt Counterspy to check for spyware and Registry Mechanic
to clean the registry, but I still get the messages. Any ideas?

Thanks in advance for any help.
Doris Northrup
Edit ~ email addy removed to protect the member from spambots. Pandy~

Edited by Pandy, 12 February 2007 - 11:27 PM.

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#2 Budapest


    Bleepin' Cynic

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Posted 13 February 2007 - 02:14 AM

This problem can be caused by corrupt or poorly written Browser Helper Objects.

How to disable third-party tool bands and Browser Helper Objects
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 13 February 2007 - 07:52 AM

Since both Firefox and Acrobat reader are mentioned - I'd suspect that it's the Acrobat Reader plugin for Firefox.

So, completely uninstall it and test. If it still remains, then completely remove all traces of Firefox (save your bookmarks first) by doing this:
1) Use Add/Remove Programs to uninstall Firefox
2) Delete the Mozilla/Firefox subdirectory in Program Files
3) Delete the Mozilla/Firefox subdirectory in your user profile
4) Reinstall Firefox
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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