When I click once on the safely remove hardware it says
"safely remove usb Mass storage Device- Drive(E:)"
When I double click on the "safely remove hardware" icon a box pops up and says:
USB Mass Storage Device and if I click on properties it says: Under general it says: Device type: USB Universal Series bus controllers,
under Manufacturer is says: compatible USM storage device and under LOCATION it says: Location 0 (5400 series) When I click on the DRIVER tab it says:
Driver Provider: Microsoft
Driver date: 7/1/2001
driver Version: 5.1.2600.0
Digital Signer: Microsoft Windows Publisher
After installing this, I used AD-AWARE personal version and a pop-up said "There is no disc in the drive, please insert disc" I clicked cancel and it finished running. I used it to scan again and no pop up came up this time. Should I delete the hardware that the wizard wants me to "safely remove" or update the driver (it's 6 years old) or uninstall and install differently? I contacted lexmark when installing yesterday because I could cancel the wizard and it said in the middle of installation that some programs may not work properly and I got "disconnected" after about 30 minutes so I called back and was on hold another 20 min before I gave up. I called today and they are only open from 6-6 M-F. I looked on the site for customer support but it goes in circles asking what country you're in, etc but you never get to a place where you can email a tech for help. I disabled My windows firewall so that is not the problem either. I did exactly what they said to do but , like I said before, I couldn't cancel the wizard like they show you in the picture that has the directions to install it. Thanks for any help in advance! another thing...When I booted the computer after installing the new all-in-one, Windows won't load unless the printer is on?? I don't know what is going on and I am hoping that is going to be relatively simple to fix!
Edited by sherrilw, 11 February 2007 - 01:24 AM.