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Pc Won't Boot At All


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#1 tonys gal

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Posted 10 February 2007 - 11:58 AM

I have a computer that is barely a year old (not under warranty), and it will not boot up at all. we were having problems with it and it seemed to be infected but we never got a chance to clean it up before it crashed. i can turn on the power button, and it will let me select safe mode to boot but it will just get hung up and never boot up. i've tried everyway imagineable to use the factory cd to restore it from startup but it will get about halfway through and give me the blue screen of death. sometimes it won't even get that far.

i know its probably a hopeless cause but is there ANYTHING else i might be able to do without spending $60 just to find out what's wrong with it and another $100+ to fix it?

i know its a shot in the dark but is there a magical button i can push or a magical software i can buy to at least get it to boot up where i can get my virus scans going?

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#2 Orange Blossom

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Posted 10 February 2007 - 09:53 PM

You said that you got a blue screen of death. Do you have the exact message? That will help in pin-pointing the problem.

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#3 quietman7

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Posted 11 February 2007 - 08:44 AM

Have you tried "Last Known Good Configuration"?

"What to Do When XP or 2000 Won't Boot". Also see "Guide to Windows XP Recovery Features".
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#4 tonys gal

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Posted 11 February 2007 - 04:28 PM

You said that you got a blue screen of death. Do you have the exact message? That will help in pin-pointing the problem.

Orange Blossom :thumbsup:



i tried to get that far today and it wouldn't even run the recovery program, so i don't know what the message was now :flowers:

#5 tonys gal

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Posted 11 February 2007 - 04:30 PM

Have you tried "Last Known Good Configuration"?

"What to Do When XP or 2000 Won't Boot". Also see "Guide to Windows XP Recovery Features".



i tried Last known good config and nothing happened, it just froze :thumbsup: i went to the link you posted on what to do when windows wont boot and realized that the computer in question doesn't have a floppy drive so i couldn't try to copy files from a: trick

#6 tonys gal

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Posted 11 February 2007 - 04:43 PM

here is the order of things i did today. i hooked up the problem PC and here's what i did:

:huh: F8 - last known good config - enter - nothing happened, it just froze on the last screen
:flowers: with recovery CD in, i followed the directions to type R - start recovery - the bar came up across the bottom and said 'preparing system recovery options' and then nothing else happened it just froze on that screen.
:thumbsup: restarted and tried last step again, only this time instead of getting the bar across the bottom with "preparing system recovery options" it said

Disk I/O error
Press a key to restart
Boot from CD:

Non-system disk or disk error
Press any key to continue (when any key is pressed, system restarts and freezes)

:inlove: Instead of typing R to start recovery, i tried the F11 option to start recovery and got a black screen and had to restart

:huh: figured out at this point that using CTL ALT Del to restart yields a frozen computer so I had to manually shut down and restart, tried F8 again this time selected Safe Mode. when i did this, the following lines showed up

multi(0)disk(0)rdisk(0)partition(1)windows\system32\ntoskrnl.exe
multi(0)disk(0)rdisk(0)partition(1)windows\system32\hal.dll
multi(0)disk(0)rdisk(0)partition(1)windows\system32\KDCOM.DLL
multi(0)disk(0)rdisk(0)partition(1)windows\system32\BOOTVID.DLL
multi(0)disk(0)rdisk(0)partition(1)windows\system32\config\system

and then it restarts on its own after a minute or so.

B) tried F8 again, and got this message

Disk read error occured
Press Ctl + Alt + Del to restart

:trumpet: tried last step again, without recovery cd in, but with same results.




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