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I Know I Have Viruses, But...


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#1 kichan

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Posted 10 February 2007 - 01:20 AM


Okay, my boyfriend just looked at my computer today because I told him that a few programs installed themselves when I clicked on an "Ok" button. He told me that I have viruses, and installed a program called Hijakers, or something like that (I apoligize for my complete lack of knowledge), and told me to ask the people on this site what I should do.
If you would please lead me through a process that would rid my computer of its current infestation, I would be much obliged.
Thank you,
Ki-chan



Mod Edit: Edited to close tags. ~tg

Edited by tg1911, 10 February 2007 - 01:36 AM.


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#2 Orange Blossom

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Posted 10 February 2007 - 01:27 AM

Welcome to BC Ki-chan :thumbsup:

I suggest you follow the directions in this guide. Then create an HJT log, you will find the directions in the guide.

Create a new topic in this forum, not here and give it a good descriptive title. Briefly summarize what the problems are, what you have done to try to solve it, and what worked and didn't work and paste in your HJT log.

After you post your log, DO NOT make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.

Please be patient as the HJT team is very busy. DO NOT bump your log as the team may think that someone is already helping you. If you have not had a response in five days, add a response to the five days no response topic and paste in the link to your thread.

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#3 tg1911

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Posted 10 February 2007 - 01:30 AM

He told me that I have viruses, and installed a program called Hijakers, or something like that

You might be referring to HijackThis (HJT).

HijackThis is an ennumerator.
It lists what is found in certain areas of the registry, or system files, in an easily accessible manner, so that those familiar with the use and reading of HijackThis logs, and windows programs, can determine what is infecting the machine, and how to remove it.

It is not a removal tool.
It will indeed remove the entries listed, but that does not cure the underlying problem.
The problem must be properly identified first, and cured, prior to removing the entries with HJT.
Otherwise, you leave the infection, and remove the keys which are needed to identify and remove it.

Removing entries in HJT before the problem is properly identified, and correct removal instructions posted, can make the problem undetectable to other detection and removal tools.
Hijack this should only be used to clean up the entries left behind, after you have properly removed the offending program, file, trojan, worm, hijacker, etc.
And this usually requires help.

I suggest you follow Orange Blossom's suggestion.

Edited by tg1911, 10 February 2007 - 01:33 AM.

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#4 kichan

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Posted 11 February 2007 - 02:06 PM


Thank you very much for your help, and I will proceed to follow Orange Blossom's directions. :thumbsup:



*~mod edit - closed tags - rigel

Edited by rigel, 11 February 2007 - 02:20 PM.





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