I'm new to this site and am absolutely computer illiterate. So please, use terms that someone like me might be able to understand.
I have Windows XP on my computer. It was made in 2005 by Dell and it's a desktop that is like plasma or LCD (I don't know if that matters... remember I know NOTHING about computers...)
I've been having a problem with viruses (viri?) on my computer for quite a while ago, and I get this popup from Microsoft PC-Cillin, which sometimes says if I have a virus. I was able to delete one of these viruses manually (which took computer-illiterate me FOREVER to find) but now I'm getting this new one, and while it didn't take me that long to find it, when I pressed delete, it wouldn't work...
The folder this virus is in is called...
C:\Windows\System32\kbdadm.dll (I think that's right...)
The virus name is apparently TROJ_CONHOOK.AK
There are a bunch of files that begin with KBD after that... I think it might mean keyboard, because it says for every other file after it that it is the default keyboard layout for every country (such as kbdus.dll would be the one for the United States...)
This one doesn't say it was from a country, though. As a matter of fact, I can't think of a country that begins with "adm". So I don't think it's an actual country.
BUT, if this means anything, it says that the folder was created on June 16, 2006... just this past summer, which is around the time when my computer started getting these problems (well, I remember a while where there were no issues, and I only got this for Christmas at the end of 2005...) I'm wondering if this might mean something...?
When I deleted a virus once before, I still got all the popups and stuff I had been getting. But I only found out about this virus today, and I think this might be it. If it's been there all this time, how has nothing been able to get rid of it? Over these past few months, I have run spyware, adware, antivirus programs... everything that I know of and after all these months, nothing has been able to get rid of it.
I have a feeling (and it's really only a feeling, knowing nothing about computers I have no proof) that the reason nothing has gotten rid of this file is because it is basically "undeleteable". But I was also hoping that you computer-smart people might have some program that can get rid of "undeleteable" files like these... in other words, files that won't go away with ordinary programs like the ones I've mentioned? Is there something you guys can suggest I do? Or am I hopeless...?
I'm a senior in high school this year, going through this whole college application process (and no, I'm NOT majoring in computers, as you could probably expect) and I need to do all these applications online. All the deadlines and stuff are coming up, and when I'm in sometimes in the middle of stuff like that, popups will start coming up and they will be "not responding", so I have to start them AGAIN or restart my computer altogether. And to be honest, I'm sick of it!!!!! This time in my life is ALREADY stressful enough, I don't need anything else... erm, sorry there, got a little sidetracked...
But my point is... why are some files just basically "undeleteable"? I just cannot live like this anymore. I'm sick and tired of all these popups. Not only are they annoying and slow, in some cases they are just plain DISGUSTING (I hope you know what I'm talking about... if you were able to put that green puking smiley at the bottom into this post, I would definitely do that...) My younger sister sometimes uses my computer, and these are the kind of things that I really DO NOT want her to see... I hope you understand.
Whoa... that was long. But I also want to put this in:
Ever since I got my computer (and my sister's computer does this too... I don't think it's a coincidence...)
I sometimes get the "blue screen of death" if you will, and I always get the same message - DRIVER_IRQL_ NOT_LESS_OR_EQUAL. Being computer illiterate, I have absolutely no idea what that means. I've googled it and found some things that are supposedly able to fix it, but the explanation they give as to HOW one is actually supposed to use these things is just not in a language that computer illiterate me would ever be able to understand. I was hoping somebody here could translate, and whatever that driver is, is it true you can download those online...? My friend told me that you could, but I'm not sure, so just asking...?
In both of these instances, I ask you only one question.
WHAT SHOULD I DO?
I hope you will be able to help me.
P.S. If it means anything, the Windows Explorer thing (is that what it's called...?) gives me this little blurb whenever I try to delete said file, saying it is using a program that made it impossible, even when I close every program other than Windows Explorer... how is this possible?
Thanks in advance!
Moderator Edit: Moved topic to more appropriate forum. ~ Animal
Edited by Animal, 09 February 2007 - 07:30 PM.