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Was Working. Some Problems Are Back. Please Help!


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#1 deadguy138

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Posted 09 February 2007 - 12:58 PM

everything was working fine for a week or so.

now things are going haywire again.

i lost one of my internal drives again, startup is slow again. etc. i have important work that depends on this computer to be running tip-top.

please help. i wont let it get screwed up again. last time you guys were so helpful. a thousand thank you's in advance.

here's the NEW hijack this log.

Logfile of HijackThis v1.99.1
Scan saved at 11:51:23 AM, on 2/9/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Documents and Settings\Mike\Desktop\hijackthis\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Necutray] NECUTRAY.EXE
O4 - HKLM\..\Run: [SunServer] C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunServicesOnce: [washindex] C:\Program Files\Washer\washidx.exe "Mike"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/d...can_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...90/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,23/mcgdmgr.cab
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe

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#2 deadguy138

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Posted 11 February 2007 - 02:26 PM

im sorry to bump this...im just dying here. i dont know what to do and im afraid if i try stuff ill make things significantly worse.

any help would be greatly appreciated.

#3 RichieUK

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Posted 11 February 2007 - 02:43 PM

Welcome deadguy138 :thumbsup:

Your log is clean.
It sounds more like a software/driver problem to me.
I suggest you start a new topic here,giving as much detail as possible.

Windows XP Home and Professional
http://www.bleepingcomputer.com/forums/f/56/windows-xp-home-and-professional/
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#4 deadguy138

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Posted 11 February 2007 - 05:53 PM

ok - after mentioning the poker room problem on another forum i was told to reboot and create a new hijack this log and post it here again.

so here it goes.

thanks guys.

Logfile of HijackThis v1.99.1
Scan saved at 4:48:45 PM, on 2/11/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Documents and Settings\Mike\Desktop\hijackthis\HijackThis.exe

O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Necutray] NECUTRAY.EXE
O4 - HKLM\..\Run: [SunServer] C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunServicesOnce: [washindex] C:\Program Files\Washer\washidx.exe "Mike"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/d...can_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...90/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,23/mcgdmgr.cab
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe

#5 RichieUK

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Posted 11 February 2007 - 06:11 PM

Download NGenFix:
http://download.norman.no/public/NGenFix.exe
Disconnect from the internet,close any running programs.
Disable your current antivirus program (don't forget to re-enable it once this scan has finished).
Double click on the NGenFix icon on your desktop.
There's no need to change any of the preconfigured scan selections in the top window [Scan areas].
Click on the 'Start scan' button.
Allow the scan to run until it's finished,don't cancel it,your pc will reboot if you do.
Restart your pc when it's finished.

================

Please download DrWeb-CureIt & save it to your desktop. DO NOT perform a scan yet.

You should copy/print the following because you need to be in Safe Mode from here on.

Reboot your computer into SAFE MODE" using the F8 method.
To do this,restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly.
A menu will appear with several options.
Use the arrow keys on your keyboard to navigate and select the option to run Windows in "Safe Mode".

Scan with DrWeb-CureIt as follows:
* Double-click on drweb-cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
* Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
* Once the short scan has finished, Click Options > Change settings
* Choose the "Scan tab" and UNcheck "Heuristic analysis"
* Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
* Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
* When done, a message will be displayed at the bottom advising if any viruses were found.
* Click "Yes to all" if it asks if you want to cure/move the file.
* When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
(This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
* Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
* Save the DrWeb.csv report to your desktop.
* Exit Dr.Web Cureit when done.
* Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
* After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

================

Please download Combofix and save to the desktop:
http://download.bleepingcomputer.com/sUBs/combofix.exe
http://www.techsupportforum.com/sectools/combofix.exe
Note:
It is important that it is saved directly to your desktop

Close any open browsers.
Double click on combofix.exe & follow the prompts.
When finished, it will produce a log.
Post the C:\ComboFix.txt in your next reply.
Note:
Do not mouseclick combofix's window whilst it's running.
That may cause the program to freeze/hang.


Reboot,post the DrWeb.cvs report,the C:\ComboFix.txt,and a new Hijackthis log in your next reply.
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#6 deadguy138

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Posted 11 February 2007 - 07:01 PM

before i do this...

for whatever reason, after the reboot (though i had tried many before and even a system restore) the drive has reappeared.

so now my only real issue is the firefox bookmark issue and having to resize the page everytime i start up firefox.

should i follow all these steps regardless or just one of them?

#7 RichieUK

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Posted 11 February 2007 - 07:33 PM

Uninstall Firefox via Add or Remove Programs,then reboot.
Go into C:\Program Files and delete the Mozilla Firefox folder.

Download\install Firefox:
http://www.mozilla.com/en-US/firefox/
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#8 deadguy138

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Posted 11 February 2007 - 08:23 PM

thanks so much.

#9 deadguy138

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Posted 11 February 2007 - 08:55 PM

still have the same problem. strange.

#10 deadguy138

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Posted 12 February 2007 - 03:19 PM

im getting REALLY upset.

ive tried several fixes with the firefox issue. nothing worked. but whatever.

THEN - i was doing a simple disk defrag to my external usb drive and things froze up. upon restart the internal drive that was missing before was missing AGAIN.

what in the hell?




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