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How to remove Norton 2004?


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5 replies to this topic

#1 Polly1111

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Posted 24 June 2004 - 09:59 AM

Hi, I just bought a new Dell Notebook that had Norton 2004 installed on it. When I tried to uninstall it it said I needed to "login" to my account. Since this laptop is not connected to the internet I couldn't do that. So I decided to go to the Symantec website and look for removal instructions, which they didn't have posted for the 2004 version. Then I thought about emailing Symantec with my question. Which didnt help at all as I couldnt find a tech support email address or free tech support phone help listed. So I was hoping you floks could post some step by step directions or post a link that would help me in doing this.

Thanks for the help in advance!
Polly

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#2 Grinler

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Posted 24 June 2004 - 10:49 AM

I found this:

http://service1.symantec.com/SUPPORT/nav.n...=&osv=&osv_lvl=

#3 Truth Loves You

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Posted 06 January 2005 - 03:34 AM

I followup a NV2004 uninstall with some registry nuking. Copy the "code" into a new text file and name it byenav.reg . import byenav.reg into your registry manually or double click the file


edit: hmm that didn't work. I'll host it as a TXT file. Editing your registry can be dangerous. Always make a backup before attempting modifications of any kind. An excellent backup utility is ERUNT


http://s20.yousendit.com/d.aspx?id=38ZFP0I...N23HGV1VF3ZNQQV

( nav2004xp_reg_removal.txt )

I found these instructions on symantec's site some time ago but I cannot find you the original URL. Maybe you, too, can find it after a few frustrating hours of searching. ;)

Edited by smashmonkey, 06 January 2005 - 03:38 AM.


#4 Philip Brampton

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Posted 06 January 2005 - 01:15 PM

polly.
It took me a week to find out how to get in touch with Norton.
Here goes.
Google: type in Symantec.
Next page:click Symantec world wide home page.
next page:click support
next page:click continue
next page: click free on line support
next page no 2 option. fill in your product.
next page:click knowledge base.
next page:click installation issues.
next page:click contact.
next page:click free on line support.
next page: fill in form and send or submit.I cant remember what it says.
Are you surprised it took me a week and that was before Bleeping.
They normally reply over night and they know what they are talking about.
I am not a great lover of Norton products but their support is first class.
Hope this helps
Regards.

#5 missfilippa

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Posted 15 February 2005 - 03:05 AM

[SIZE=7]from missfilippa:
IF you are seeking to install another Symantec product, by simply installing it, the Norton 2004 AV wil be automatically uninstalled.

I had Norton AV 2004 and wanted to install 2005 (av and firewall). I called
symantec (norton) @, 1 800 441 7234. You can also try the SALES dept. @
1 800 631 8124.

I installed Nor AV 2005 right over 2004 and 2004 was uninstalled. Did the same with the 2004 Firewall and when I installed the 2005 version, the 2004 was
simply uninstalled. Good luck.........
missfilippa :thumbsup:


#6 missfilippa

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Posted 25 February 2005 - 08:30 PM

Try one of these tel. #s. 877-832-2810:-- 800 441 7234: ---- . Also[SIZE=14]
Also.. if you are intending to install another Norton product on the Laptop here is
a method I found when I wanted to Install NAV 200 over 2004 Professional..... :thumbsup:

Just install the new Norton product and the installation of the new product will
AUTOMATICALLY uninstall the older product... very neat IF you are installing
a new Version of the same product or another Norton product...

good luck, another tel#= 800 631 8124. Make sure they do NOT charge you a
fee. Therefore, best to call the sales office.... 800 631 8124...
missfilippa




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