Thank you Eyesee for your input. I am new to this type of Q and A, and did not realize the caplocks would cause the problem you mentioned. I apologize for my error on that. Truth is, I am an old man, and small type hurts my eyes, but I will persevere here. To follow up on your questions,
(Is the Compaq Restore cd for the EXACT make and model of the system you are trying to run it on?
In other words, did it come with the computer?) Yes it is, but did not come with computer
The QR is the exact CD for my make and model #5184 presario desk top. It was mailed to me when I first applied for an answer from the Compaq tech Rep.
(The EXACT error message would be helpful) Okay!
I will get that data and post it a.s.a.p..
(Assuming that it is, check the cd for scratches, fingerprints etc. If it is dirty or scratched badly it wont read correctly. You can use a little water and a soft cloth (tshirt type material) to clean it with.
If it is scratched a scratch repair kit may help)
Thanks for the cleaning tip, and all advice. I really appreciate it, and will re-post results within the week, as soon as I can.
Have a great week Eyesee