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My Mouse Disconnects And Reconnects | I Can't Right Click


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11 replies to this topic

#1 Kameron

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Posted 05 February 2007 - 04:16 PM

I've posted on BleepingComputer before and you guys have been a miracle for me. Well it's been awhile and now something weird is happening, My Mouse will automatically disconnect and reconnect and if my speakers are on I can hear it happen it makes that windows noise when somethingis connected to the computer and disconnected. Another thing is when I have my computer on for a long period of time when I go to Right Click Things the box will not appear (Like Copy, Past, Properties, ETC.) Please Help!

My HiJackThis Log:

===============================================

Logfile of HijackThis v1.99.1
Scan saved at 4:11:00 PM, on 2/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Tunebite\tunebite.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Dell Network Assistant\ezi_hnm2.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
c:\program files\aol\aol toolbar 4.0\AolTbServer.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\kameron\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [tunebite.exe] C:\Program Files\Tunebite\tunebite.exe -hidden
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Dell Network Assistant.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 4.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://www.support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://qtinstall.info.apple.com/qtactivex/QTPlugin.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {410A8B3C-7CCB-40E8-8B11-28B099E5C488} (Trend Micro Security Services Control) - http://tmss.trendmicro.com/Dashboard/contr...TMSSReportW.CAB
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1141574313765
O16 - DPF: {70EDCF63-CA7E-4812-8528-DA1EA2FD53B6} (VitaminCtrl Class) - https://www.videojetinc.com/VitaminCtrl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://rtc1.webresponse.one.microsoft.com/...p/TLIEFlash.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://filelodge.bolt.com/ImageUploader3.cab
O16 - DPF: {ADACAA8F-3595-47FE-9C31-9C7471B9BEC7} (OCXDownloadChecker Control) - http://webcam.geovision.com.tw/cab/OCXChecker_8000.cab
O16 - DPF: {DBAFE6AD-DC14-45DF-A3F7-F8832289A1CD} (DownloadFile Control) - http://webcam.geovision.com.tw/cab/DownloadFile_8000.cab
O16 - DPF: {DED4846F-31AF-4185-870A-19BE187A3B8F} (WebFormX Control) - http://72.17.185.242/WebSurveillance.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/41/install/gtdownde.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

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#2 DaveM59

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Posted 10 February 2007 - 01:55 PM

Hi Kameron,

Sorry for the delay, this forum is very busy right now.

I'm afraid I can't deliver a miracle. :thumbsup:

I have examined your log and I don't see any signs of malware. It is clean.

I think you have a hardware problem. You need to do some old-fashioned component-swapping to troubleshoot it.

Your description of your symptoms makes it sound like you are using a USB mouse. If that is the case, then:

Steps in order:

First, make sure your mouse is securely plugged into its socket. :flowers:

If you have a spare (empty) USB socket, try plugging it into a different socket. If that cures it, you have a bad socket.

Alternatively, if you have no empty sockets, switch sockets with another device such as your printer.

If that doesn't cure it, try a different USB mouse (need not be a new one, you could swap with a friend or relative temporarily. It just needs to work). If that cures it, your mouse is faulty.

If a different USB mouse does not help, try using a PS2 mouse instead. (This is the type with the round plug, the collar is usually green.) Note that you must power off and disconnect the power cable to your computer before inserting or removing a PS2 plug.

If you can't get help from anybody with the components and have to buy a new mouse I'd suggest getting one that will work with both a USB or (via adapter) a PS2 connection.

Let me know what you find out.

Dave

#3 Kameron

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Posted 10 February 2007 - 03:41 PM

Thanks Dave! I'll just switch the USB into a different socket.

#4 DaveM59

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Posted 10 February 2007 - 04:05 PM

OK -- did that fix it?

If not, try the following steps in the order they are written.

Dave

#5 Kameron

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Posted 10 February 2007 - 05:17 PM

I'm not really sure, but it's been working. Thanks!

#6 DaveM59

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Posted 10 February 2007 - 08:09 PM

If it keeps on working for a week, then I'd say it's fixed. I'll leave this topic open. Please let me know if the symptoms return...or if they don't.

Good luck,

Dave

Edited by DaveM59, 10 February 2007 - 08:09 PM.


#7 Kameron

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Posted 10 February 2007 - 10:57 PM

It still does it, and I really can't believe the buying new USB sockets because my printer stays connected fine so does my iPod when I put it into iTunes. Now also my other problem is when I stay on my computer for a logn period of time, my internet starst acting up. Like certain times I when I got to right click Windows Explorer won't show the white little box and stuff, or some internet pages won't load or anything. It must be something wrong with Windows Explorer.

#8 DaveM59

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Posted 11 February 2007 - 10:15 AM

Hi Kameron,

I really can't believe the buying new USB sockets



I did not suggest buying new USB sockets. You can't do that. They are soldered to the motherboard. If one goes bad (basically, a connection breaks) you just have to work around it.

I did mention that you could try swapping your mouse with somebody -- friend, relative -- and see if the problem is cured. That would point to the mouse as the bad component.

I would never suggest buying a new mouse on the chance that that might solve the problem. I was just trying to prepare you for the possibility that you might need to replace your mouse. They do fail sometimes, as do all hardware components, and when that happens replacement is the only cure.

However, we have some more information here:

when I stay on my computer for a logn period of time, my internet starst acting up. Like certain times I when I got to right click Windows Explorer won't show the white little box and stuff, or some internet pages won't load or anything



Does the right click problem happen while working with Windows Explorer? That is the program you use to move around your computer's drives and delete or move files. You open it by clicking Start, my computer. Or does it happen when using Internet Explorer? Or does it happen with both programs?

As a follow up -- what websites are you unable to access? Are there some that you can never connect to, or are the connection failures random? (i.e. you can connect one time but not another.)

This is a very important question. Please do enough experimentation to be sure of the answer. If your mouse problems happen when using the mouse for any sort of navigation, then you have either a mouse problem (hardware) or a Windows system problem. If the mouse works fine with some programs but not with another (for example, you can use it when working in Word or Excel, but it won't work in Internet Explorer) then you have a problem with that particular program.

Play around with it a while and tell me what you find.

Dave

#9 Kameron

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Posted 11 February 2007 - 11:41 AM

Sorry for misunderstanding you :flowers:

Alright well it happens sometimes when I'm like in "My Computer" or "My Documents" or even "Internet Explorer". Sometimes it doesn't connect but other times it will, so I'm sorta accessed to ANY websites out there. Hope that helps? :thumbsup:

#10 DaveM59

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Posted 11 February 2007 - 03:09 PM

Hi Kameron,

Yes that's clear. :flowers:

Next step is to borrow a different mouse and try that. I have been reading some of your earlier topics, apparently Grinler helped you fix you brother's computer. Maybe you could borrow his mouse for a while? He owes you a favor. :thumbsup:

Try the mouse long enough to assure yourself whether it shows the same problems, or not, then report back. Also let me know whether it's a USB mouse like yours, or a PS2 with the round plug.

If it is a PS2 please remember what I said before -- unlike USB, with PS2 you must power off the computer before disconnecting or connecting the mouse.

Dave

#11 Kameron

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Posted 14 February 2007 - 02:21 PM

Alright, we switched and everything is running smoothly. It's so weird that a laser mouse can affect the Computer's performance. I'll buy a new one, thanks! You can CLOSE the topic.

#12 DaveM59

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Posted 14 February 2007 - 05:34 PM

Hi again,

Glad you tracked down the problem.

Yes, you would think that an optical or laser mouse, with no moving parts, would last forever. But sometimes a connection gets loose, and then all sorts of strange things can happen.

Safe computing to you,

Dave

Since it appears to be resolved, this topic is now closed. If you want it re-opened, please PM a moderator and put the url in your request. This applies to the original poster only. Everyone else please start a new topic.




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