Posted 08 February 2007 - 11:10 PM
A. A. -
I used a computer on which money had never been loaded, installed the the 2005 version, and tried to open the last backup dated in Dec of 2005 using the p/w I know for sure was correct at that time. I also tried to open the backups from 2003, 04 and the most recent. Each time, I had received the incorrect user name/password error. Tried uninstalling and reinstalling and upgrading 2005 and 2006, same outcome.
Background: I had no problems when using the "Passport ID"; the issue started when I foolishly signed up for their "Windows Live ID" credentials, which would, they claimed, improve the security of my data. And that is exactly what happened. The next time I tried to use the program, I could not access my data, thus proving improved security? After requesting "password help", I got the standard change your password email, and did so, but still recv'd the error message and no access. After a month or so of fiddling around trying to gain access, resetting p/w install/uninstall, etc, decided there was nothing in the program I couldn't live without, gave up, bought Quicken, moved on. 6 mo later, thinking about doing my taxes, remembered the problem accessing historical data, figured I was probably out of luck, but thought maybe someone at BC might know a way out I could coax the program to give me back my info.
BTW, noticed your signature. If one of those ceremonial duties is to note my lack of a viable "disaster" plan, I definitely agree, all the backup disks in the world are just shiny round things, unless you know the right password.
AMD A10-7700K, MSI A68HM, 2 x 8GB Avexir DDR3 2133, 240GB SSD x 2 & 1TB SATAIII x 4, McAfee, Windows 10 Pro, Office 2016.