i bought WoW about a week ago and started playing...after about 2.5 hours of installing and 20 mins of play i got the BSOD...error message:
STOP: 0X0000008E (0XC0000005, 0X00000040, 0XA6B8383C, 0X00000000)
physical memory dump...blah blah blah....
i emailed blizz tech support and got this response:Hello Ed,
Thank you for contacting Blizzard Entertainment's Technical Support department.
My name is James K.
The particular issues you are experiencing can be caused by several things.
Please try each of the steps below, one at a time. Each one has the potential of
solving your issues, so please try the game again after each step.
1. With the game closed, please follow the instructions below to temporarily
reset WoW's cache and configuration data by backing up the WDB, WTF, and
These folders contain your saved macros and UI addons. By moving or deleting
these folders you will also remove any saved preferences, UI addons, or macros
you may have added. However, in order for us to troubleshoot the issue we need
to remove any modifications to the game and make sure we are diagnosing the
- Please go to the directory you have WoW installed to. By default, this is
"C:\Program Files\World of Warcraft", which you can find by going to My Computer
-> C: -> Program Files -> World of Warcraft.
a. Look for a folder called 'Interface', highlight it and press F2 to rename
it. Rename it to 'Interface.bak'.
b. Rename the 'WTF' folder to 'WTF.bak'
c. Open the 'Data' folder, then open 'enUS', followed by 'WDB'. Delete any
files contained within the 'WDB' folder, but do not delete the folder itself.
- Once you have made the changes listed above, you can close the Explorer
- Start the game again to see if this helps to resolve the issue.
When you re-launch the game be sure to use the Launcher.exe shortcut located in
the World of Warcraft directory (if you would like to bypass the Blizzard
Launcher use the WoW.exe). Do not launch the game using any third party UI
shortcuts. Please note that if you haven't successfully gotten into the game
yet, these folders may not exist. If that is the case, please move on to the
2. Be sure you have the latest video, sound, network card and motherboard
drivers. More information on identifying your video and sound driver versions
can be found at:
Drivers should be available from the manufacturer's website for each individual
component. Motherboard drivers will be available on your motherboard or system
manufacturer's site. It is important that you follow all precautions given by
your motherboard manufacturer when updating drivers or firmware. Links to
manufacturers' web sites can be found at:
3. Be sure you have all the available updates from:
4. Try running the game in openGL mode and without sound:
- Click Start
- Highlight Programs
- Highlight World of Warcraft without clicking on it.
- Right click on the World of Warcraft icon
- Click Properties
- In the Target field, add '-opengl' and '-nosound' after the last quotation
Example: "C:\Program Files\World of Warcraft\Launcher.exe" -opengl -nosound
- Click OK
- Try the game now with the icon you just modified.
You can also try running the game in a window by adding
to the line as explained above. You can also enter all three options at the same
time, but make sure that there is a space between each of them.
NOTE: The -opengl and -nosound are only for troubleshooting purposes. Please
continue with the following troubleshooting steps in order to help isolate the
5. You should check your World of Warcraft directory for corrupted files. We
have a repair utility that can check your files and replace any that may be
corrupted. The Repair.exe should be located in your World of Warcraft directory
(example C:\Program Files\World of Warcraft\Repair.exe).
If this file is not present you can download the latest version at:
("http://ftp.blizzard.com/pub/WoW/other/Repair.zip"). Be sure to unzip the file
into your World of Warcraft directory and run it from there.
If the repair utility instructs you to reinstall because the files are too
severely damaged, then you can try reverting the game back to a previous
version. To do this follow these steps:
- Go to your World of Warcraft directory.
- Double click on the Data folder.
- Remove the Patch.mpq file found there.
- Run the repair utility again.
Once this process completes, your game will need to be patched to the current
6. A program running on your machine could be causing issues. Please try closing
all non-Windows-critical applications, as explained on our support site:
7. We recommend that you check your hard disk for errors on a regular basis.
Instructions for doing so are on our ScanDisk/Defrag page:
Also, please note that some customers have reported that hard drives larger than
127 gigabytes in size can have issues if you do not have the latest Windows
Updates from the Microsoft site: http://windowsupdate.microsoft.com/
Make sure that you read all the documentation that came with your hard drive
and/or system. Many manufacturers have special instructions necessary for proper
use of 48-bit Logical Block Addressing on hard drives larger than 127 gigabytes.
8. World of Warcraft will attempt to use your hardware to its fullest capacity.
As a result, if you overclock your hardware in any way, it may cause problems
with World of Warcraft - even if all other applications on your computer are
stable with the overclocked settings. Please set all your components to their
factory default speeds while playing World of Warcraft.
9. If your system is becoming too hot, it may cause the game to freeze or crash.
You can test this by removing the side of your case from the computer for
troubleshooting purposes. If the issue goes away or prolongs it, then we suggest
making sure there isn't a lot of dust in your computer case and adding a fan to
your system to help distribute heat.
Please consult your CPU and Motherboard documentation regarding proper heat
ranges and monitoring or contact the manufacturers for further questions
10. Try uninstalling the game, then deleting the entire install folder from the
hard drive. Once you have done this, reinstall the game and try it again.
Re-establishing the data files this way can resolve general game issues in many
11. If your issue continues, reply back with a detailed description of which of
the above steps you tried and your results. Please attach any text files in the
"World of Warcraft\Errors" and "World of Warcraft\Logs" folder to your reply
along with two files, your dxdiag.txt and msinfo.txt for further analysis:
Important! - Please reboot your system prior to creating the dxdiag and msinfo
1. Click on 'Start'.
2. Click on 'Run'.
3. Type in DXDIAG and press Enter or click 'OK', this will open the DirectX
4. Run the DirectDraw, Direct3D and DirectSound tests found under the 'Display'
and 'Sound' tabs before creating the dxdiag.txt file.
5. Click on the 'Save All Information' Button (save this file to your Windows
desktop and name it dxdiag).
6. Click on the 'More Help' tab and open the Microsoft system information tool
7. Click on 'File' and choose 'Export' (save this file to your windows desktop
as a text file and name it MSInfo). Please make sure to save this file as a .txt
file and NOT as a .nfo file.
8. Attach the dxdiag.txt and msinfo.txt files to your response email.
Please let me know if I can help you with anything else.
If you reply, please include all previous text and files related to this e-mail.
i did all this to no avail...after i reinstalled WoW i did steps 1-9 again...still to no avail...
Windows XP sp2
please help...blizz tech support blows and i can't figure this crap out on my own...!!!!