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Something Wrong? Slow Computer!


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6 replies to this topic

#1 indarkflames

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Posted 02 February 2007 - 12:30 AM

Hello! My friends computer has been running extremely slower than usual, and we are concerned that
there might be something wrong with it. He informed me that he runs virus scanners and its been clean, and same with spyware/adware. Here is his hijackthis log.

Logfile of HijackThis v1.99.1
Scan saved at 9:12:18 PM, on 2/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:..WINDOWS..System32..smss.exe
C:..WINDOWS..system32..csrss.exe
C:..WINDOWS..system32..winlogon.exe
C:..WINDOWS..system32..services.exe
C:..WINDOWS..system32..lsass.exe
C:..WINDOWS..system32..svchost.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..TPSrv.exe
C:..WINDOWS..system32..svchost.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..pavsrv51.exe
C:..WINDOWS..System32..svchost.exe
C:..WINDOWS..system32..svchost.exe
C:..WINDOWS..system32..svchost.exe
c:..program files..panda software..panda platinum 2006 internet security..firewall..PNMSRV.EXE
C:..WINDOWS..system32..spoolsv.exe
C:..WINDOWS..Explorer.EXE
C:..PROGRA~1..Grisoft..AVGFRE~1..avgamsvr.exe
C:..PROGRA~1..Grisoft..AVGFRE~1..avgupsvc.exe
C:..PROGRA~1..Grisoft..AVGFRE~1..avgemc.exe
C:..Program Files..Diskeeper Corporation..Diskeeper..DkService.exe
C:..Program Files..Sony..Giga Pocket..shwserv.exe
C:..WINDOWS..system32..hkcmd.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..PavFnSvr.exe
C:..Program Files..Java..j2re1.4.2_05..bin..jusched.exe
C:..WINDOWS..SOUNDMAN.EXE
C:..Program Files..Common Files..Panda Software..PavShld..pavprsrv.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..AntiSpam..pskmssvc.exe
C:..Program Files..Sony..VAIO Update 2..VAIOUpdt.exe
C:..Program Files..D-Link..Air USB Utility..AirCFG.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..PsImSvc.exe
C:..Program Files..HP..HP Software Update..HPWuSchd.exe
C:..Program Files..HP..hpcoretech..hpcmpmgr.exe
C:..WINDOWS..system32..svchost.exe
C:..Program Files..Sony..VAIO Media Integrated Server..Platform..VMConsole.exe
C:..WINDOWS..system32..63646D6E6C6E69.exe
C:..Program Files..Common Files..Sony Shared..VAIO Entertainment..VzCdb..VzFw.exe
C:..Program Files..Common Files..Viewpoint..Toolbar Runtime..3.7.0..FotomatDeviceConnect.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..APVXDWIN.EXE
C:..PROGRA~1..Grisoft..AVGFRE~1..avgcc.exe
C:..Program Files..Viewpoint..Common..ViewpointService.exe
C:..Program Files..WZCBDL Service..WZCBDLS.exe
C:..Program Files..Kana WallChanger..KanaWall.exe
C:..Program Files..sony..usbsircs..usbsircs.exe
C:..Program Files..Sony..Giga Pocket..ReserveModule.exe
C:..Program Files..Sony..Giga Pocket..gps.exe
C:..Program Files..Viewpoint..Viewpoint Manager..ViewMgr.exe
C:..Program Files..Sony..Giga Pocket..RM_SV.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..SRVLOAD.EXE
C:..WINDOWS..System32..alg.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..AVENGINE.EXE
C:..PROGRA~1..MOZILL~1..FIREFOX.EXE
C:..Program Files..AIM6..aim6.exe
C:..Program Files..AIM6..aolsoftware.exe
C:..Documents and Settings..Ben Bacey..Desktop..HijackThis.exe
c:..program files..aim6..anotify.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..psimreal.exe

R1 - HKLM..Software..Microsoft..Internet Explorer..Main,Default_Page_URL = http://www.sony.com/vaiopeople
R1 - HKCU..Software..Microsoft..Internet Connection Wizard,ShellNext = http://www.sony.com/vaiopeople
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:..Program Files..AOL..AOL Toolbar 2.0..aoltb.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:..Program Files..Yahoo!..Companion..Installs..cpn..yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:..Program Files..Adobe..Acrobat 7.0..ActiveX..AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:..PROGRA~1..SPYBOT~1..SDHelper.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:..Program Files..AOL..AOL Toolbar 2.0..aoltb.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:..Program Files..Viewpoint..Viewpoint Toolbar..3.7.0..ViewBarBHO.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:..program files..google..googletoolbar3.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:..Program Files..AOL..AOL Toolbar 2.0..aoltb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:..Program Files..Yahoo!..Companion..Installs..cpn..yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:..program files..google..googletoolbar3.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:..Program Files..Common Files..Viewpoint..Toolbar Runtime..3.7.0..IEViewBar.dll
O4 - HKLM......Run: [IgfxTray] C:..WINDOWS..system32..igfxtray.exe
O4 - HKLM......Run: [HotKeysCmds] C:..WINDOWS..system32..hkcmd.exe
O4 - HKLM......Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM......Run: [CreateCD_Reminder] C:..WINDOWS..Sonysys..VAIO Recovery..reminder.exe
O4 - HKLM......Run: [SunJavaUpdateSched] C:..Program Files..Java..j2re1.4.2_05..bin..jusched.exe
O4 - HKLM......Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM......Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM......Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM......Run: [VAIO Update 2] "C:..Program Files..Sony..VAIO Update 2..VAIOUpdt.exe" /Stationary
O4 - HKLM......Run: [VAIO Recovery] C:..WINDOWS..Sonysys..VAIO Recovery..PartSeal.exe
O4 - HKLM......Run: [D-Link Air USB Utility] C:..Program Files..D-Link..Air USB Utility..AirCFG.exe
O4 - HKLM......Run: [HP Software Update] "C:..Program Files..HP..HP Software Update..HPWuSchd.exe"
O4 - HKLM......Run: [HP Component Manager] "C:..Program Files..HP..hpcoretech..hpcmpmgr.exe"
O4 - HKLM......Run: [VMConsole.exe] "C:..Program Files..Sony..VAIO Media Integrated Server..Platform..VMConsole.exe" /windowmin
O4 - HKLM......Run: [DiskeeperSystray] "C:..Program Files..Diskeeper Corporation..Diskeeper..DkIcon.exe"
O4 - HKLM......Run: [Windows Defender] "C:..Program Files..Windows Defender..MSASCui.exe" -hide
O4 - HKLM......Run: [A3A4ADAEACAEA9AE] 63646D6E6C6E69.exe
O4 - HKLM......Run: [ViewpointPhotosDeviceConnect] C:..Program Files..Common Files..Viewpoint..Toolbar Runtime..3.7.0..FotomatDeviceConnect.exe
O4 - HKLM......Run: [APVXDWIN] "C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..APVXDWIN.EXE" /s
O4 - HKLM......Run: [SCANINICIO] "C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..Inicio.exe"
O4 - HKLM......Run: [KernelFaultCheck] %systemroot%..system32..dumprep 0 -k
O4 - HKLM......Run: [AVG7_CC] C:..PROGRA~1..Grisoft..AVGFRE~1..avgcc.exe /STARTUP
O4 - HKCU......Run: [Kana WallChanger] "C:..Program Files..Kana WallChanger..KanaWall.exe"
O4 - HKCU......Run: [swg] C:..Program Files..Google..GoogleToolbarNotifier..1.0.720.3640..GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:..Program Files..Common Files..Adobe..Calibration..Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:..Program Files..Adobe..Acrobat 7.0..Reader..reader_sl.exe
O4 - Global Startup: Remocon Driver.lnk = ?
O4 - Global Startup: Timer Recording Manager.lnk = C:..Program Files..Sony..Giga Pocket..ReserveModule.exe
O8 - Extra context menu item: &AIM Search - res://C:..Program Files..AIM Toolbar..AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - res://c:..program files..aol..aol toolbar 2.0..aoltbhtml.dll/search.html
O8 - Extra context menu item: &Search - http://ka.bar.need2find.com/KA/menusearch.html?p=KA
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:..PROGRA~1..MICROS~3..OFFICE11..EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:..Program Files..Java..j2re1.4.2_05..bin..npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:..Program Files..Java..j2re1.4.2_05..bin..npjpi142_05.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:..Program Files..AOL..AOL Toolbar 2.0..aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:..PROGRA~1..MICROS~3..OFFICE11..REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:..Program Files..AIM..aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:..Program Files..Messenger..msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:..Program Files..Messenger..msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:..Program Files..AWS..WeatherBug..Weather.exe (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O20 - Winlogon Notify: avldr - C:..WINDOWS..SYSTEM32..avldr.dll
O20 - Winlogon Notify: igfxcui - C:..WINDOWS..SYSTEM32..igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:..WINDOWS..SYSTEM32..WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:..WINDOWS..system32..WPDShServiceObj.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:..PROGRA~1..Grisoft..AVGFRE~1..avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:..PROGRA~1..Grisoft..AVGFRE~1..avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:..PROGRA~1..Grisoft..AVGFRE~1..avgemc.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:..Program Files..Diskeeper Corporation..Diskeeper..DkService.exe
O23 - Service: Giga Pocket Hardware Detector - Sony Corporation - C:..Program Files..Sony..Giga Pocket..shwserv.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software International - C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..PavFnSvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:..Program Files..Common Files..Panda Software..PavShld..pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..pavsrv51.exe
O23 - Service: Pml Driver HPZ12 - HP - C:..WINDOWS..system32..HPZipm12.exe
O23 - Service: Panda Antispam Engine (pmshellsrv) - Panda Software International - C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..AntiSpam..pskmssvc.exe
O23 - Service: Panda Network Manager (PNMSRV) - Panda Software - c:..program files..panda software..panda platinum 2006 internet security..firewall..PNMSRV.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software - C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..PsImSvc.exe
O23 - Service: Sony TV Tuner Controller - Sony Corporation - C:..Program Files..Sony..Giga Pocket..halsv.exe
O23 - Service: Sony TV Tuner Manager - Sony Corporation - C:..Program Files..Sony..Giga Pocket..RM_SV.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:..Program Files..Common Files..Symantec Shared..Security Center..SymWSC.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Software - C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..TPSrv.exe
O23 - Service: VAIO Entertainment Aggregation and Control Service - Sony Corporation - C:..Program Files..Common Files..Sony Shared..VAIO Entertainment..VzRs..VzRs.exe
O23 - Service: VAIO Entertainment File Import Service - Sony Corporation - C:..Program Files..Common Files..Sony Shared..VAIO Entertainment..VzCdb..VzFw.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:..Program Files..Common Files..Sony Shared..VAIO Entertainment..VzCs..VzHardwareResourceManager..VzHardwareResourceManager.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter - Sony Corporation - C:..Program Files..Common Files..Sony Shared..VAIO Entertainment..VCSW..VCSW.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:..Program Files..Sony..VAIO Media Integrated Server..VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Unknown owner - C:..Program Files..Sony..VAIO Media Integrated Server..Platform..SV_Httpd.exe" /Service=VAIOMediaPlatform-IntegratedServer-HTTP /RegRoot="SOFTWARE..Sony Corporation..VAIO Media Platform..2.0" /RegExt="Applications..IntegratedServer..HTTP (file missing)
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:..Program Files..Sony..VAIO Media Integrated Server..Platform..UPnPFramework.exe
O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Unknown owner - C:..Program Files..Sony..VAIO Media Integrated Server..Platform..VmGateway.exe" /Service=VAIOMediaPlatform-Mobile-Gateway /RegRoot="SOFTWARE..Sony Corporation..VAIO Media Platform..2.0" /RegExt="..Addons..Packages..Mobile..Gateway" /DisplayName="VAIO Media Gateway Server (file missing)
O23 - Service: VAIO Media Video Server (VAIOMediaPlatform-VideoServer-AppServer) - Unknown owner - C:..Program Files..Sony..VAIO Media Integrated Server..Video..GPVSvr.exe" /Service=VAIOMediaPlatform-VideoServer-AppServer /DisplayName="VAIO Media Video Server (file missing)
O23 - Service: VAIO Media Video Server (HTTP) (VAIOMediaPlatform-VideoServer-HTTP) - Unknown owner - C:..Program Files..Sony..VAIO Media Integrated Server..Platform..SV_Httpd.exe" /Service=VAIOMediaPlatform-VideoServer-HTTP /RegRoot="SOFTWARE..Sony Corporation..VAIO Media Platform..2.0" /RegExt="..Applications..VideoServer..HTTP (file missing)
O23 - Service: VAIO Media Video Server (UPnP) (VAIOMediaPlatform-VideoServer-UPnP) - Sony Corporation - C:..Program Files..Sony..VAIO Media Integrated Server..Platform..UPnPFramework.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:..Program Files..Viewpoint..Common..ViewpointService.exe
O23 - Service: WZCBDL Service (WZCBDLService) - D-Link - C:..Program Files..WZCBDL Service..WZCBDLS.exe


Thank you for your time! :thumbsup:

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#2 indarkflames

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Posted 05 February 2007 - 04:07 PM

Umm its been over 3 days, as much as I know that bumping is prohibited, I am forced to in this case, besides making a new thread with the same topic.

#3 suebaby41

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Posted 08 February 2007 - 01:31 PM

Welcome to the BleepingComputer forum. We are currently studying your log and will have instructions for you shortly. Thank you for your patience.

During the cleaning process, if any other issues appear, please let us know.
If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.
You don't stop laughing when you get old; you get old when you stop laughing.
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#4 suebaby41

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Posted 09 February 2007 - 04:37 PM

The entries below indicate that you may have two antivirus programs, Panda Internet Security 2007 which includes- Panda Antivirus and Grisoft AVGFREE on your computer.

Panda Platinum 2006 Internet Security
c:..program files..panda software..panda platinum 2006 internet
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..PavFnSvr.exeC:..Program Files..Common Files..Panda Software..PavShld..pavprsrv.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..AntiSpam..pskmssvc.exe
C:..Program Files..Common Files..Panda Software..PavShld..pavprsrv.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..AntiSpam..pskmssvc.exe
C:..Program Files..Common Files..Panda Software..PavShld..pavprsrv.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..AntiSpam..pskmssvc.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..AVENGINE.EXE
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..psimreal.exe
C:..Program Files..Common Files..Panda Software..PavShld..pavprsrv.exe
C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..AntiSpam..pskmssvc.exe
O23 - Service: Panda Antispam Engine (pmshellsrv) - Panda Software International - C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..AntiSpam..pskmssvc.exe
O23 - Service: Panda Network Manager (PNMSRV) - Panda Software - c:..program files..panda software..panda platinum 2006 internet security..firewall..PNMSRV.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software - C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..PsImSvc.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Software - C:..Program Files..Panda Software..Panda Platinum 2006 Internet Security..TPSrv.exe


Grisoft..AVGFREE
C:..PROGRA~1..Grisoft..AVGFRE~1..avgamsvr.exe
C:..PROGRA~1..Grisoft..AVGFRE~1..avgupsvc.exe
C:..PROGRA~1..Grisoft..AVGFRE~1..avgemc.exe
O4 - HKLM......Run: [AVG7_CC] C:..PROGRA~1..Grisoft..AVGFRE~1..avgcc.exe /STARTUP
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:..PROGRA~1..Grisoft..AVGFRE~1..avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:..PROGRA~1..Grisoft..AVGFRE~1..avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:..PROGRA~1..Grisoft..AVGFRE~1..avgemc.exe


When you have more than one antivirus running at the same time, they conflict with each other rendering the computer vulnerable or unusable. It may even cause crashes. Please review this information:
Should you run more than one antivirus program at the same time?
Microsoft recommends that you have only one anti-virus program installed on your computer.

There are basically two types of antivirus programs: On-Access and On-Demand

On-Access Scanners, as the name implies, run in the background all the time the PC is turned on and running. The main function of an on-access scanner is to monitor activity on your machine.

On-Demand Scanners, such as Online Scans and scanners that run on your machine but are not actively scanning your machine, as the name implies, are scanners that only run when you ask them to run.

Antivirus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two antivirus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. I notice that you are using more than one antivirus program. This is very dangerous, as multiple antivirus programs can interfere with one another and actually allow MORE viruses to get through. Running two antivirus programs at the same time could lead to both of them trying to scan the same file at the same time, scan the same email at the same time and so on which could lead to conflicts. I strongly suggest you do one of the following:
  • Configure only one antivirus program to enable automatic realtime scanning and leave the rest disabled most of the time.
  • Go to "Start -> Control Panel -> Add/Remove Programs" and uninstall all but one antivirus program.

Edited by suebaby41, 09 February 2007 - 04:45 PM.

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#5 indarkflames

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Posted 09 February 2007 - 05:22 PM

Thank you, currently working on it.

#6 suebaby41

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Posted 11 February 2007 - 04:30 PM

Please let me know if you have any problems.
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#7 suebaby41

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Posted 28 February 2007 - 02:19 PM

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
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