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Getting Errors After Uninstalling Ms Multi-media Keyboard


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#1 sherrilw

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Posted 30 January 2007 - 04:43 PM

Hello all,

I am new so don't be too hard on me!! Last night I uninstalled the MS multimedia keyboard and got an error but the wizard helped me take it off. I rebooted and got a fatal execution error (0x7927e3e) and got the message "Application has generated an exeption that could not be handled Process id=0x748(1864). Thread ID=0x74c(1868). I clicked OK to terminate the application. Then I clicked cancel to debug the application. I clicked on cancel and got Registered JIT debugger is not available. An attempt to launch a JIT debugger with the following command resulted in an error code of 0x2(2). Please check computer settings. cordbg.exe!a0x748 I clicked on retry to have the process wait while attaching a debugger manually. I clicked on cancel to abort the JIT debug request and clicked on retry and the windows disappeared and this happens every time I boot the computer now. I don't know computer stuff so I don't even know where to start looking to help me except to come here and write down everything so hopefully someone would be able to help me. Thanks so much in advance. I don't want to have to go through this every time I boot. Oh, I also used system restore when I got an error after uninstalling which seemed to only make it worse. I don't know if that is relevant or not but I figured I should mention it. And while I am at it, everytime I try to remove the MSN explorer and the MSN messenger, I get errors and it won't let me take it off. Can someone help me as it takes up a lot of space and I never have used either one. Thanks again and sorry it's so long.

Sherri :thumbsup:

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#2 Andrew

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Posted 30 January 2007 - 07:32 PM

Hi Sherri, Welcome to BC!

Can you describe what you did to uninstall the keyboard? Do you mean that you uninstalled the program associated with it (either through Add/Remove Programs panel or by clicking an "Uninstaller" provided by the keyboard manufacturer, or by other means) or by removing the keyboard via the Device Manager (please let me know if these terms are confusing)

Uninstalling the program associated with the keyboard (the program most likely allows you to use the non-standard keys on the keyboard) may cause problems if Windows continues to attempt to start the program when it boots. So it may be as simple as removing the program's entry from the Windows startup procedure.

The error message your received (0x7927e3e) concerns me, however. My research tends to indicate that it is related to Micro$oft's .NET Framework 1.1. Can any of the .NET gurus out their confirm this? In any case, it may help to make sure that your have the most current .NET Framework version installed. You can visit http://www.microsoft.com/downloads/details...;displaylang=en to download the latest version (2.0).

As for removing MSN Explorer & Messenger (I remove them from every machine I install Windows on, real wastes of space IMHO) make sure you are logged on as an Administrator, otherwise it's not going to work! Let us know what version of Windows XP you are using so we can help you log on as the Administrator. You can find out what version you're running by going to the Start Menu and click on "Run..." in the box that appears type winver and press enter. A windows will pop up showing the Windows Version.

#3 sherrilw

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Posted 30 January 2007 - 10:32 PM

Hi,

MS version 5.1 service pack 2

I went to add/remove and it started to remove but then I got an error msg. Then the uninstall wizard wizard popped up and uninstalled at least 3 things that MS had under the programs list. I rebooted and kept getting fatal error or something like that so that's when I used system restore and there were all the errors that I have to put up with now every time I boot it. I wrote them all down in hopes of getting help getting back to "normal" I knew I shouldn't have bought anything with MS on it because everything is hard to remove and I always run into problems when I try to remove their stuff.

Do I have to have the original discs that came with the computer to get MSN Explorer and MSN Messenger off once and for all? It's hogging needed space.



Thanks so much for trying to help!

Sherri

#4 sherrilw

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Posted 31 January 2007 - 11:05 PM

Just bumping it back up in hopes that somebody will help me! Now I'm getting fatal execution error when I opened up word and typing a letter. It's just getting worse. HELP PLEASE!!

#5 Andrew

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Posted 01 February 2007 - 12:41 AM

You don't need the CD to uninstall a Windows Componant.

What Anti-virus & Anti-spyware software do you use? When was the ast time you performed a scan?

#6 sherrilw

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Posted 01 February 2007 - 09:40 PM

I use AVG Pro the latest full version and scan every morning at 8:30AM. The reason that I asked about having to use the CD to remove MSN explorer and messenger is when I try to remove them, I get an error and it says I have to have the discs that came with the computer to uninstall these two programs. I also have adaware that I use two or three times a day. I also have windows security but have disabled the virus protection because I have AVG Pro that takes care of that.

Every time I boot I get the following:

Fatal Execution Engine Error (0x7927e03e) I click OK Then I get another box that says:

Application has generated an exception that could be handled. Process id=0x758 (1880), thread id= 0x75c (1884)

I click OK to terminate the application because that is the fastest way to get rid of it. I posted in the first post everything else that happens if I don't. ie, debugger won't work blah, blah, blah.

Does anybody know if pcpitstop is a good program and if it would get rid of these errors if I downloaded and paid for their program so I don't have to keep bugging you guys?

Thanks so much for any help!

Sherri

Edited by sherrilw, 01 February 2007 - 09:42 PM.


#7 Andrew

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Posted 02 February 2007 - 02:03 AM

Okay, try the following resolutions. If Resolution 1 doesn't work, move to resolution 2.

From MS Knowledge Base Article 922377

Method 1: Manually remove the .NET Framework, and then reinstall the .NET Framework

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. (Note from Andrew: Let us know if you need additional help to edit the registry!)



1. On the computer that is experiencing this issue, remove the .NET Framework by using Add or Remove Programs. To do this, follow these steps:a. Click Start, click Run, type appwiz.cpl, and then click OK.

b. In the list of currently installed programs, click Microsoft .NET Framework 1.1, and then click Change/Remove.
c. Click Yes to remove the .NET Framework 1.1.
d. In the list of currently installed programs, click Microsoft .NET Framework 2.0, and then click Change/Remove.

Note If the .NET Framework 2.0 is not installed on the computer, skip this step, and then go to step 2.
e. Follow the instructions in the Microsoft .NET Framework 2.0 Setup Wizard to remove the .NET Framework 2.0 from the computer.

2. Click Start, click Run, type regedit, and then click OK.
3. Locate and then delete the following registry subkeys:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup
4. Click Start, click Run, type System32, and then click OK.
5. Delete the following files or folders:
  • URTTemp
  • Mscoree.dll
6. Click Start, click Run, type Microsoft.NET, and then click OK.
7. Delete the Framework folder.
8. Click Start, click Run, type msiexec /unregister, and then click OK.
9. Click Start, click Run, type msiexec /regserver, and then click OK.
10. Restart the computer.
11. Install the .NET Framework 1.1. To do this, follow these steps:a. Visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details...;displaylang=en (http://www.microsoft.com/downloads/details...;displaylang=en)
b. Follow the instructions on the Web site to download and to install the .NET Framework 1.1.

12. If the computer uses the .NET Framework 2.0, install the .NET Framework 2.0. To do this, follow these steps:a. Visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details...;displaylang=en (http://www.microsoft.com/downloads/details...;displaylang=en)
b. Follow the instructions on the Web site to download and to install the .NET Framework 2.0.

13. Install the .NET Framework 1.1 SP1 Update and all other .NET Framework updates. To do this, follow these steps:a. Visit the following Microsoft Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
b. Click Express.
c. Click Install Updates.



If this method does not resolve the issue, go to Method 2.



Method 2: Remove the .NET Framework by using the Installation Cleanup Utility, and then reinstall the .NET Framework

1. On the computer that is experiencing this issue, visit the following Microsoft Web site:
http://blogs.msdn.com/astebner/archive/200.../08/406671.aspx
2. Follow the instructions on the Web site to download the Installation Cleanup Utility.
3. Save the Installation Cleanup Utility on the computer.
4. In the folder where you saved the Installation Cleanup Utility, open the Cleanup_tool.exe file.
5. Click Yes to run the Installation Cleanup Utility.
6. Read the Microsoft Software License Agreement for Unreleased Microsoft Software, and then click Yes.
7. Click .NET Framework - All Versions, and then click Cleanup Now.

Note The Cleanup Now button will be unavailable until the .NET Framework is removed from the computer.
8. Restart the computer.
9. Install the .NET Framework 1.1. To do this, follow these steps:a. Visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details...;displaylang=en (http://www.microsoft.com/downloads/details...;displaylang=en)
b. Follow the instructions on the Web site to download and to install the .NET Framework 1.1.

10. If the computer uses the .NET Framework 2.0, install the .NET Framework 2.0. To do this, follow these steps:a. Visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details...;displaylang=en (http://www.microsoft.com/downloads/details...;displaylang=en)
b. Follow the instructions on the Web site to download and to install the .NET Framework 2.0.

11. Install the .NET Framework 1.1 SP1 Update and all other .NET Framework updates. To do this, follow these steps:a. Visit the following Microsoft Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
b. Click Express.
c. Click Install Updates.


Edited by Amazing Andrew, 02 February 2007 - 02:04 AM.


#8 sherrilw

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Posted 03 February 2007 - 03:55 AM

Hi again Andrew,

I want to thank you very much for trying to help me. I was looking through your instructions and was thinking that the 2nd option looks easier. I went to add/remove to see what the framework was. This is what there is:

MS .NET Framework 1.1
MS NET Framework 1.1 Hotfix (KB886903)
MSXML 4.0 SP2 (KB927978) Size 2.56MG

Does this make any difference? Should I try to remove all three of them and reinstall just the MS.NET Framework 1.1? Before I started removing stuff, I thought I should check with you first so you will know all of the information. There isn't any Framework 2.0 anywhere in the list of programs. Does the 1.1 need updating? Do you think that could be part of the problem? Maybe I should just take off all of it and start with downloading the newer version? I don't know!! This stuff is giving me a migraine!! Thanks for all of your help so far though. I just wish I knew more about these things! I will be waiting for your advice before I attempt anything.

Sherri

#9 sherrilw

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Posted 03 February 2007 - 06:49 PM

Bumping it back up for Andrew! Thanks Amazing![i]

#10 sherrilw

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Posted 04 February 2007 - 12:01 AM

Bumping back up again. There are a lot of people posting here every day and it is hard to keep this on the first page!

#11 Andrew

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Posted 04 February 2007 - 12:35 AM

Using method 2 involves the use of the Installation Cleanup Utility. Download it [url-[url="http://blogs.msdn.com/astebner/archive/2005/04/08/406671.aspx"]http://blogs.msdn.com/astebner/archive/200.../08/406671.aspx[/url] ]here[/url]. Then follow th directions for Method 2:
Remove the .NET Framework by using the Installation Cleanup Utility, and then reinstall the .NET Framework

1. On the computer that is experiencing this issue, visit the following Microsoft Web site:
http://blogs.msdn.com/astebner/archive/200.../08/406671.aspx
2. Follow the instructions on the Web site to download the Installation Cleanup Utility.
3. Save the Installation Cleanup Utility on the computer.
4. In the folder where you saved the Installation Cleanup Utility, open the Cleanup_tool.exe file.
5. Click Yes to run the Installation Cleanup Utility.
6. Read the Microsoft Software License Agreement for Unreleased Microsoft Software, and then click Yes.
7. Click .NET Framework - All Versions, and then click Cleanup Now.

Note The Cleanup Now button will be unavailable until the .NET Framework is removed from the computer.
8. Restart the computer.
9. Install the .NET Framework 1.1. To do this, follow these steps:a. Visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details...;displaylang=en (http://www.microsoft.com/downloads/details...;displaylang=en)
b. Follow the instructions on the Web site to download and to install the .NET Framework 1.1.

10. If the computer uses the .NET Framework 2.0, install the .NET Framework 2.0. To do this, follow these steps:a. Visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details...;displaylang=en (http://www.microsoft.com/downloads/details...;displaylang=en)
b. Follow the instructions on the Web site to download and to install the .NET Framework 2.0.

11. Install the .NET Framework 1.1 SP1 Update and all other .NET Framework updates. To do this, follow these steps:a. Visit the following Microsoft Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
b. Click Express.
c. Click Install Updates.




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