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Mstskmgr.exe


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3 replies to this topic

#1 cuss625

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Posted 30 January 2007 - 02:54 PM

Somehow I got this virus and can't get rid of it. I even tried to install Norton Anti-Virus, but it won't install. I'm assuming due to the virus. Any suggestions? Thanks.

Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Edited by Animal, 30 January 2007 - 02:57 PM.


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#2 quietman7

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Posted 30 January 2007 - 03:22 PM

Mstskmgr.exe is reported to use 14 or more path and file names in various locatons on your computer.

Since you tried to install NAV and failed, is it safe to say that you have no anti-virus protection?

Download DrWeb-CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in SAFE MODE" using the F8 method.

Scan with DrWeb-CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
  • Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the "Scan tab" and UNcheck "Heuristic analysis"
  • Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
  • Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
  • When done, a message will be displayed at the bottom advising if any viruses were found.
  • Click "Yes to all" if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
    (This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
  • Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
Next, download Sysclean Package & save it to your desktop.
  • Create a new folder on drive "C:\" and rename it Sysclean - (C:\Sysclean).
  • Place the sysclean.com inside that folder.
  • Then download the latest Virus Pattern Files - (Pattern files are usually named lptxxx.zip, where xxx is the pattern file number)
  • Extract (unzip) the lptxxx.zip pattern file into the Sysclean folder where you put sysclean.com. (Click here for information on how to extract a file if your not sure how to do this. DO NOT scan yet.
Reboot your computer in SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Note: Some anti-virus programs such as Avast will alert you to a virus attack when running sysclean so it's best to disable them before going to the next step. <- ignore if you don't have an AV.

Scan with Sysclean as follows:
  • Open the Sysclean folder and double-click on sysclean.com to start the scanning process.
  • Put a check mark on the "Automatically clean or delete infected files" option by clicking in the checkbox.
  • Click the Advanced >> button.
  • The scan options appear. Select the "Scan all local fixed drives".
  • Click the "Scan button" on the Trend Micro System Cleaner console.
  • It will take some time to complete. Be patient and let it clean whatever it finds.
  • Another MS-DOS window appears containing the log file generated in the System Cleaner folder.
  • To view the log, click the "View button" on the Trend Micro System Cleaner console. The Trend Micro Sysclean Package - Log window appears.
    • The Files Detected section shows the viruses that were detected by System Cleaner.
    • The Files Clean section shows the viruses that were cleaned.
    • The Clean Fail section shows the viruses that were not cleaned.
  • Exit when done, reboot normally and re-enable your anti-virus program.
Instructions with screenshots are here if you need them.

When using Sysclean its best to use the Administrator's account or an account with Administrative rights otherwise you will not have the rights to scan some locations. The scanning process may result in "Access Denied" messages for some files. This is normal because these files are protected by the system. This tool generates a log file (sysclean.log) in the same folder where the scan is completed.
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#3 cuss625

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Posted 30 January 2007 - 07:02 PM

I really appreciate everything you told me...but it didn't work...mstskmgr.exe is still present. I'll keep looking for a solution. Thanks.

#4 quietman7

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Posted 30 January 2007 - 07:42 PM

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.)

When you have done that, post your log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
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