That is possible. Do what you can with the cleaning tools in the guide. Make notes of what worked, didn't work, and what happened. Create an HJT log then create a new topic in this forum
, not here
and give it a good descriptive title. Briefly summarize what the problems are, what you have done to try to solve it, and what worked and didn't work and paste in your HJT log. That's where your notes are going to come in handy.
After you post your log, DO NOT
make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.Please be patient
as the HJT team is very busy. DO NOT
bump your log as the team may think that someone is already helping you. If you have not had a response in five days
, add a response to the five days no response
topic and paste in the link to your thread.