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Microsoft Works Suite 8


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#1 Bonneville

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Posted 28 January 2007 - 08:07 AM

:flowers: Hello again,

Now, here's my little dilemma; I am trying to install a new version of Microsoft Works Suite 2005 on a laptop computer.With the installation disc in situ, ready for installing, a message appears on the screen stating that for the installation to continue, all open programs should be closed and a list of these programs is shown. When I say list it simply advises that - iexplorer.exe - needs to close and that windows will close it for me by clicking on the relevant button. However nothing happens and so I have to attempt to close it manually.

On entering the task manger and opening processes, highlighting the -iexplorer.exe - and giving the command end task, it removes it's self from the list, but immediately then replicates itself in a randomly selected place within the working process list. Question , how do I close this process to enable installation of the software?

As a post scipt the internet service provider is AOL. ( By the way, this is not my laptop, but a friends ).


Regards,

Tony. :thumbsup:
Is all that we see or seem, but a dream within a dream ?

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#2 HitSquad

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Posted 28 January 2007 - 08:29 AM

Hi Tony.
It's most likely infected.
iexplorer.exe is associated with adware,spyware and trojans.
Better start there first. :thumbsup:

Edited by HitSquad, 28 January 2007 - 08:30 AM.


#3 Bonneville

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Posted 28 January 2007 - 11:33 AM

:flowers: Hi, Thanks.

Perhaps you could point me the way forward please on exactly how I start.

I have run AVG, Ad-Aware, Spy-bot, but with no detections, any further advise would be appreciated,

Tony. :thumbsup:
Is all that we see or seem, but a dream within a dream ?

#4 Orange Blossom

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Posted 28 January 2007 - 04:59 PM

Welcome to BC Bonneville :thumbsup:

I suggest you follow the directions in this guide. Then create an HJT log, you will find the directions in the guide.

Create a new topic in this forum, not here and give it a good descriptive title. Briefly summarize what the problems are, what you have done to try to solve it, and what worked and didn't work and paste in your HJT log.

After you post your log, DO NOT make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.

Please be patient as the HJT team is very busy. DO NOT bump your log as the team may think that someone is already helping you. If you have not had a response in five days, add a response to the five days no response topic and paste in the link to your thread.

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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