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Os Won't Load


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#1 Chris_com28

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Posted 27 January 2007 - 10:27 AM

I have a friend who has a problem with her computer. It will turn on and boot up but the OS doesn't seem to load. All she gets is the desktop background image.
Another problem she had that could be connected was that her anti-virus settings on Norton had been turned off. She tried to turn them back on but couldn't. She was then told that she would have to reinstall Norton. She tried to reinstall it but it but she couldn't do it. About a day later she encountered the OS problem.
Her boyfriend asked about it somewhere and they said they would have to reformat the disk. What we were wondering is if there's any way to copy some of the files over so she doesn't lose all of her work. Is that possible as I'm not sure there's any way to access the hard drive as the OS appears to be bust.

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#2 TheTerrorist_75

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Posted 27 January 2007 - 10:40 AM

Is this a proprietary computer such as a Dell, HP/Compaq or etc. with a recovery CD or was XP install from a full version CD? If it is a regular XP CD then they could do a repair install.

If it is a recovery CD I would slave the hard drive in another computer then retrieve the data by burning it to a CD then place the drive back in their computer and do a fresh install.
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#3 usasma

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Posted 28 January 2007 - 01:57 AM

The Norton problem is symptomatic of a virus infection (although it could be that Norton is just acting up).

If you slave the hard drive, be sure that the host computer has good, updated anti-virus protection on it.

You can also try a Live Linux distribution, a BartPE boot disk, the UBCD, or a DOS boot disk with CD support and an NTFS reader.
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