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Outlook Error, Blaming Symantec Winfax Pro

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5 replies to this topic

#1 katari


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Posted 26 January 2007 - 12:24 PM

I get an error when I use Outlook that is apparently caused by Winfax Pro. I get a popup that asks me to download something then this screen comes up:

Download updates for Symantec WinFax Pro

The problem was caused by Symantec WinFax Pro. WinFax Pro was
created by Symantec� Corporation. Symantec� Corporation informed Microsoft
that they have a solution available for the problem you reported. To learn
more about the solution, Symantec� Corporation recommends that you visit the
following website...

I go to the website and it is telling me how to troubleshoot WinFax Pro. I don't have WinFax Pro. It is no where in my system. I have found nothing on the web, and Symantec's phone support is non-existant.

Outlook then has to be restarted to be used again, very annoying.

Hopefully someone has an answer

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#2 acklan


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Posted 26 January 2007 - 04:35 PM

Do you have Antivirus and antispyware software on your computer? Have you run any scans lately?
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#3 Mr. Miner

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Posted 06 February 2007 - 11:21 AM

Have you figured this out yet? I'm having the same problem.

#4 Animal


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Posted 06 February 2007 - 02:51 PM

Seems a duplicate of this problem exists here http://www.compatdb.org/ubbthreads.php/ubb...r/176671/page/1

The solution was a reinstall of MS Office.

I realize that is not an answer, but it seems to be a fix.

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#5 spifkeen


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Posted 27 February 2007 - 04:12 PM

removing the extend.dat file should fix the error.
located in
C:\Documents and Settings\whatever user folder \Local Settings\Application Data\Microsoft\Outlook

#6 RSGeorge


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Posted 13 March 2007 - 06:40 AM

same problem, couldnt find any extend.dat file though. drove me mad for a few days then outlook popped up with a detect and repair option which sorted it out.

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