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Trying To Get Rid Of Virusburst--computer Now Stuck


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#1 ally1350

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Posted 25 January 2007 - 06:43 PM

Looking for some help:

I am currently on my laptop because my desptop computer is stuck.
I was follwing the instruction for removing Virusburst and now I can not do anything...help.
I can get to the desktop but if I click on IE or Outlook Express the computer/hourglass just sits there...the light on the front of the computer blinks sporatically.

I am confident someone can help me----please


Ally
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#2 Orange Blossom

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Posted 28 January 2007 - 03:33 PM

Welcome to BC :thumbsup:

Since you are stuck in removing Virusburst, I suggest you create an HJT log. You can find the directions near the end of this guide.

Create a new topic in this forum, not here and give it a good descriptive title. Briefly summarize what the problems are, what you have done to try to solve it, and what worked and didn't work and paste in your HJT log.

After you post your log, DO NOT make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.

Please be patient as the HJT team is very busy. DO NOT bump your log as the team may think that someone is already helping you. If you have not had a response in five days, add a response to the five days no response topic and paste in the link to your thread.

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 ally1350

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Posted 28 January 2007 - 04:26 PM

2nd time with this information.

Orange Blossom did not understand my first post.

She asked that I do a HJT and post it (basically).

In my original post I stated my computer was stuck.

I would love to supply a HJT log but my computer will not let get onto the internet....I am hoping there is another way to get the log.

This is what I can do:
-boot up normally but only to the desktop
-boot in safe mode but no internet..I can get to the desktop
-boot from the windows disk
-I can get to the Control Panel but I can not reload anything because a window comes up and says I can only load one device at a time.

This is what I can not do:
-get to the internet
-get email

These are the popups windows I get when I boot up:
-ATI WDM rage theather video
-HP photosmart 7400
-Photosmart 7400 series (Dot4prt)

I am running windows 2000 professional edition

Hopefully someone knows how to bypass something so I can get onto the internet to get an HJT log.


Ally1350

Edited by ally1350, 28 January 2007 - 04:27 PM.


#4 Orange Blossom

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Posted 28 January 2007 - 05:33 PM

ally1350:

I should have included a few other directions here. Use your laptop and download HiJackThis to a disk or flash drive. Install the program from it onto your desktop and create a log. My understanding is that it is only when you try to use IE or OE that your system freezes, so you should be able to run HiJack This.

Now go to your HiJack This post, click on Edit then Full Edit and paste in your log. When you have pasted in your log click on Complete Edit. :flowers: Hope this works.

Orange Blossom :thumbsup:

Edited by Orange Blossom, 28 January 2007 - 05:34 PM.

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 ally1350

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Posted 28 January 2007 - 06:56 PM

I will try it as soon as possible (within the next couple of hours), and let you know.....thanks for the help

Ally1350

#6 KoanYorel

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Posted 29 January 2007 - 11:18 AM

Hi ally1350,

I've split and moved your HJT log into the HJT forum here with a referral back to this thread.
http://www.bleepingcomputer.com/forums/ind...mp;#entry440362

Please be patient now and wait for assistance from the HJT Techs.
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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