Granny -- The first step is to produce a HijackThis logfile.
Please download the newest version of HijackThis (version 1.99)
and unzip it into a newly created folder (such as "C:\HJT) to ensure that backup files will be saved reliably .
Run the new version and create a logfile:
Press 'Scan' then 'Save Log' then 'Save' then 'Yes'.
In the Notepad window, use 'Edit > Select All', then 'Edit > Copy'
Then paste into a reply to this message and send it.
I'll be automatically alerted when that happens.
"Applying computer technology is simply finding the right wrench to pound in the correct screw." Anonymous