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Unable To Open Secured Site


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#1 ritz

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Posted 23 January 2007 - 03:10 PM

Hi! Please help! Sites that require secured information like filling up an online form won't open. Also, I tried to open my yahoo e-mail, the page is there but the e-mail itself is empty. Thanks.

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#2 TheTerrorist_75

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Posted 23 January 2007 - 04:29 PM

What browser and version?
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#3 ritz

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Posted 24 January 2007 - 01:01 PM

Internet explorer, i don't know the version, how do I look for it? Thanks.

#4 Joshuacat

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Posted 24 January 2007 - 01:33 PM

The version would be listed in Internet Explorer, under Help, About Internet Explorer.
You may find the the following topic helpful in fixing your issue.

Can't Access Secure Sites, Browser won't connect

Hope that helps.
JC

#5 ritz

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Posted 24 January 2007 - 01:37 PM

I appreciate your help.

Rita

#6 ritz

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Posted 24 January 2007 - 01:41 PM

Hi JC

Do I have to do all suggested 7 fixes?

Thanks,
Rita

#7 Joshuacat

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Posted 24 January 2007 - 06:25 PM

Rita:
I would do them in the order they are displayed. You can check to see if there is any change after completing a step. If there is, you don't have to complete the next step.

Hope that helps.

Edited by Joshuacat, 24 January 2007 - 06:26 PM.

JC

#8 ritz

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Posted 25 January 2007 - 12:07 PM

When I click on the Help (About Computer) , there's nothing indicated on the version & cipher strength.

#9 Joshuacat

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Posted 25 January 2007 - 07:09 PM

Here's another way we can find the version...Download and install SIW. - http://www.gtopala.com/siw_download.html

After SIW is installed, open it, double-click the Applications icon(Left-hand side)
Click the Internet Explorer icon
What is listed under Version?

One quick work-around would be download and install the Mozilla FireFox web browser.
All of you sites should work without problem within Firefox. - http://www.mozilla.com/en-US/firefox/

Are you using high-speed, or dial-up for internet access?
JC

#10 TheTerrorist_75

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Posted 26 January 2007 - 12:52 PM

When I click on the Help (About Computer) , there's nothing indicated on the version & cipher strength.



You need to click on Help in the Internet Explorer toolbar at the top then About Internet Explorer.

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#11 ritz

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Posted 01 February 2007 - 01:46 PM

Yes i did that "About Internet Explorer", but it's totally blank, no version, no cipher strength.

#12 ritz

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Posted 01 February 2007 - 01:49 PM

Hi JC,

Thanks, i'm going to try that Firefox web browser. I'm using high speed.

Thanks,
Rita

#13 Walkman

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Posted 01 February 2007 - 01:57 PM

Also, for future references, just about every program has a About and (or) a Help button, and within each of them you'll normally find the version no# of the program. If you don't have a About button, it's normally inside of the Help button when you click on it. This practice is standard in just about all software.

#14 TheTerrorist_75

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Posted 02 February 2007 - 07:20 AM

Yes i did that "About Internet Explorer", but it's totally blank, no version, no cipher strength.



You probably have the original install of IE which is outdated. Download and install the updated version of IE6.

Internet Explorer 6 Service Pack 1
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