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New Member Fromaustin Texas

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#1 chuckm51


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Posted 22 January 2007 - 06:49 AM

Hi all,
I fopund bleeping computer in a google search for help with malware in my computer. I hesitated coming to this site, because I couldn't tell for sure if it was a legitimate site, or another fake site disguised as a help site but really a spyware site. I saw sites for Pesttrap and spysheriff...just what I need!

I am working on my "new" compaq presario 732us. This was my daughter's computer in college. She graduated, and we gave her a new Dell for xmas. I got this one back. It was full of adware, spyware, games, etc., and took over 5 minutes to boot up. I could never speed it up much, and finally did a total system restore. Now It is quicker, but I got some pesky adware, and a blue screen of death!

I sure hope to find some help here. My skill level is pretty low...but I can read and follow directions if they are clear and use basic terms. Thanks for the time and effort you folks give to help dumb #$%@# like me.

Go Cyclones!

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#2 fozzie


    aut viam inveniam aut faciam

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Posted 22 January 2007 - 07:20 AM

Chuckm51 welcome at BC. Go through this tutorial where to post.

Try this for starters
Download and scan with SUPERAntiSypware Free for Home Users

* Double-click SUPERAntiSypware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Udates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
* When done, select "Scan for Harmful Software".
* There are three scanning options. Choose "Perform Complete Scan" and click "Next".
* When done, a Scan Summary will appear with potentially harmful items that were detected. Click "OK".
* Make sure they all have a checkmark next to them and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* Click Preferences and then click the statistics/logs tab.
* Click the dated log and press View log. A text file will appear so you can see the results.
* Select close to exit the program.

Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.

* Install AVG Anti-Spyware by double clicking the installer.
* Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
* On the main screen under Your Computer's security.
o Click on Change state next to Resident shield. It should now change to inactive.
o Click on Change state next to Automatic updates. It should now change to inactive.
o Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
o Wait until you see the Update succesfull message.
* Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
* Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.

Close ALL open Windows / Programs / Folders. Reboot in safe mode Please start AVG Anti-Spyware and run a full scan.

* Click on Scanner on the toolbar.
* Click on the Settings tab.
o Under How to act?
+ Click on Recommended Action and choose Quarantine from the popup menu.
o Under How to scan?
+ All checkboxes should be ticked.
o Under Possibly unwanted software:
+ All checkboxes should be ticked.
o Under Reports:
+ Select Automatically generate report after every scan and uncheck Only if threats were found.
o Under What to scan?
+ Select Scan every file.
* Click on the Scan tab.
* Click on Complete System Scan to start the scan process.
* Let the program scan the machine.
* When the scan has finished, follow the instructions below.
IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
o Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
o At the bottom of the window click on the Apply all Actions button. (3)

Posted Image

* When done, click the Save Scan Report button. (4)
o Click the Save Report as button.
o Save the report to your Desktop.
* Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Reboot in Normal Mode.

Please follow these steps :

• Defrag your system. Disk fragmentation slows the overall performance of your system. When files are fragmented, the computer must search the hard disk when a file is opened. Disk Defragmenter consolidates fragmented files and folders on the hard disk so that each occupies a single space on the disk. This speeds up reading and writing to the disk. Read "The Importance of Disk Defragmentation" for instructions.

• Check for disk errors by running CHKDSK. CHKDSK can be run from the Recovery Console, the command prompt or through the Windows GUI.
To run chkdsk from the Win XP GUI see these instructions.
To run chkdsk from the command prompt see these instructions.
To run chkdsk from the Recovery Console see these instructions.
The problem with running CHKDSK from Win XP is that it will not check files that are being used by Windows. Using chkdsk in the Recovery Console with the /r switch is a way to resolve this.

• Check for damaged, altered or missing critical system files by running the System File Checker. If SFC discovers that a protected file has been damaged, altered or missing, it restores the correct version of the file from the cache folder. You must be logged on as an administrator or as a member of the Administrators group to run sfc and it may ask you to insert your XP Installation CD so have it available.

• Clean up your hard drive by removing unused programs and transferring old data, pictures, music files to a CD or an external hard drive. When you have moved/saved the files you want to keep, run Disk Cleanup and let it scan your system for files to remove. "Don’t clean out the Prefetch folder" - This is a common myth that will not improve performance.

• Check for any unnecessary running services. If you have a typical installation, many services are configured as "automatic"; that is, they start automatically when the system starts or when the service is called for the first time. Use "Black Viper's Services Configuration" to help fine tune this area.

• Check for any unnecessary applications loading at startup when Windows boots with MSConfig. Some startup programs are necessary so be careful what you disable. If you are unsure what any of the startup entries are or if they are safe to disable, then search one of the following Startup Databases:
Startup Programs Database
StartupList Index

Note: MSConfig.exe is a troubleshooting utility used to diagnose system configuration issues. Although it works as a basic startup manager which allows you to enable/disable auto-start programs, msconfig should not be used routinely to disable startup programs.

A better alternative is to use a startup manager. If you have have Spybot S&D 1.4 installed, launch it, go to Mode and select Advanced. Then go to Tools, select System Startups. You will be provided with a list of programs that load when Windows starts. If you untick an entry it will no longer run at startup. This will allow you to experiment and see how your system performs with any of them disabled. Other startup managers you can download and use for free are Startup Control Panel, Autoruns and Starter by CodeStuff.

• Remove any third party "Memory Manager" or "Optimizer". Windows XP memory management was designed to make the best use of Ram and these memory management utilities defeat that purpose. They push applications out of RAM into the pagefile, creating holes in the RAM and by doing so, slow down your computer.

• Disable some visual effects. While visual embellishments that may be attractive, they don’t do anything else for you. Disabling some of them frees up system resources and makes the operating system perform better. Right click My Computer, choose > Properties > Advanced, click on "Settings" under performance...UNcheck all the visual effects, except for the last three. Click "Apply", then "OK", then "OK" again. Then right click your desktop and choose > Properties > Appearance > "Effects...Uncheck the first two boxes and hit "OK".

#3 tink536


    **pixie in training**

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Posted 22 January 2007 - 08:27 AM

Hi chuckm51,
Posted Image to Bleeping Computer!

Posted Image
Posted Image
I search for Sjogrens Syndrome Foundation...Who will you search for?

#4 jgweed


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Posted 22 January 2007 - 12:30 PM

It sometimes takes a lot longer to get rid of gunk and malware on a computer than it does getting it on the hard drive in the first place. But with patience, the right applications, and perhaps some help from other BC members, you can be successful.
Welcome to BC!
Whereof one cannot speak, thereof one should be silent.

#5 chuckm51

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Posted 22 January 2007 - 12:50 PM

Thank you for the advice. I have d/l'd and run all the virus programs recommended here...and it seems to have solved the problem, I think. My blue screen of death is gone and my snow covered plastic flamingos are back on my desktop as my wallpaper!! I am a happy camper at the moment.

Thanks again.

chuck monroe
austin texas

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