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New Computer Autoatically Shuts Down After Ten Minutes


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#1 hideo

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Posted 21 January 2007 - 07:43 PM

I am the owner of a new Compaq Presario SR1930Z. When I use the computer it turns of sporattically. It happens whenever I am working on it and I loose everything that I am working on.

HP Tech Support told me that it is probably a software problem and that I need to do a Recovery. Sometimes it even happens when I have the computer on and am not working on it. Once in a while it stays on longer than 10 min., but then eventually just shuts off.

I have checked the Control Panels and my computer is not set to shut off at a certain time. About one month ago someone installed Quick Books on it. I had a shut down problem about 2X after this but now it happens all the time.

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#2 nigglesnush85

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Posted 21 January 2007 - 07:52 PM

Hello

Have you run any antivirus scans?

http://www.trendmicro.com/en/products/desk...te/overview.htm

http://www.pandasoftware.com/products/ActiveScan.htm
Regards,

Alan.

#3 Budapest

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Posted 22 January 2007 - 07:36 AM

It could be a memory problem. It's not unheard of on new systems. You could run Memtest86 to check your memory for errors.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 fozzie

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Posted 22 January 2007 - 07:39 AM

go to START RUN type eventvwr . Look for red crosses to find out what is bothering you and post it overhere

#5 usasma

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Posted 22 January 2007 - 09:05 AM

Since it's new, it'd probably be easiest to backup all your data and do the restore like Compaq said.

That being said, someone here might isolate the problem fairly quickly and you'll be able to keep on computing all the while. But at some point you may decide to cut your losses (time-wise) and do the restore.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#6 hideo

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Posted 25 January 2007 - 10:53 AM

Wow! What a speedy forum. Thank you all for your time. I will try everything mentioned and post ASAP. As for testing for viruses, I tries with AVAST but my computer shuts down in 10 minutes so I cannot come close to completing a scan. I have successfully run Adaware though.
Thanks Again and I will post soon.

#7 TheTerrorist_75

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Posted 25 January 2007 - 11:00 AM

Does it shutdown in Safe Mode?
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#8 hideo

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Posted 25 January 2007 - 08:44 PM

Hello Again. I will try my computer in Safe Mode and run memory test for errors soon (my kids are on the loose. However, I do have the info Fozzie asked for. Here is where the x's where:

Source Catagory Event
Application error none 1001
Application error none 1000
Applicartion Hang none 1001
Application Hang (101) 1002
Application Hang (101) 1002
Application Hang none 1001
Application Hang (101) 1002
Application Hang (101) 1002
Application Hang none 1001
Applcation Hang (101) 1002
Application Error none 1000
Application Hang (101) 1002
Application Hang (101) 1002
Application Error none 1000
microsoft works 8 none 1000
Application Hang (101) 1002
Application Hang (101) 1002
AVAST client 90

Hope this helps. Thank you all for trying, even if my computer can't be fixed.
-H.

#9 fozzie

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Posted 25 January 2007 - 10:06 PM

It appears that applications are hanging.Please follow these steps :

• Defrag your system. Disk fragmentation slows the overall performance of your system. When files are fragmented, the computer must search the hard disk when a file is opened. Disk Defragmenter consolidates fragmented files and folders on the hard disk so that each occupies a single space on the disk. This speeds up reading and writing to the disk. Read "The Importance of Disk Defragmentation" for instructions.

• Check for disk errors by running CHKDSK. CHKDSK can be run from the Recovery Console, the command prompt or through the Windows GUI.
To run chkdsk from the Win XP GUI see these instructions.
To run chkdsk from the command prompt see these instructions.
To run chkdsk from the Recovery Console see these instructions.
The problem with running CHKDSK from Win XP is that it will not check files that are being used by Windows. Using chkdsk in the Recovery Console with the /r switch is a way to resolve this.

• Check for damaged, altered or missing critical system files by running the System File Checker. If SFC discovers that a protected file has been damaged, altered or missing, it restores the correct version of the file from the cache folder. You must be logged on as an administrator or as a member of the Administrators group to run sfc and it may ask you to insert your XP Installation CD so have it available.

• Clean up your hard drive by removing unused programs and transferring old data, pictures, music files to a CD or an external hard drive. When you have moved/saved the files you want to keep, run Disk Cleanup and let it scan your system for files to remove. "Don’t clean out the Prefetch folder" - This is a common myth that will not improve performance.

• Check for any unnecessary running services. If you have a typical installation, many services are configured as "automatic"; that is, they start automatically when the system starts or when the service is called for the first time. Use "Black Viper's Services Configuration" to help fine tune this area.

• Check for any unnecessary applications loading at startup when Windows boots with MSConfig. Some startup programs are necessary so be careful what you disable. If you are unsure what any of the startup entries are or if they are safe to disable, then search one of the following Startup Databases:
Startup Programs Database
StartupList Index

Note: MSConfig.exe is a troubleshooting utility used to diagnose system configuration issues. Although it works as a basic startup manager which allows you to enable/disable auto-start programs, msconfig should not be used routinely to disable startup programs.

A better alternative is to use a startup manager. If you have have Spybot S&D 1.4 installed, launch it, go to Mode and select Advanced. Then go to Tools, select System Startups. You will be provided with a list of programs that load when Windows starts. If you untick an entry it will no longer run at startup. This will allow you to experiment and see how your system performs with any of them disabled. Other startup managers you can download and use for free are Startup Control Panel, Autoruns and Starter by CodeStuff.

• Remove any third party "Memory Manager" or "Optimizer". Windows XP memory management was designed to make the best use of Ram and these memory management utilities defeat that purpose. They push applications out of RAM into the pagefile, creating holes in the RAM and by doing so, slow down your computer.

• Disable some visual effects. While visual embellishments that may be attractive, they don’t do anything else for you. Disabling some of them frees up system resources and makes the operating system perform better. Right click My Computer, choose > Properties > Advanced, click on "Settings" under performance...UNcheck all the visual effects, except for the last three. Click "Apply", then "OK", then "OK" again. Then right click your desktop and choose > Properties > Appearance > "Effects...Uncheck the first two boxes and hit "OK".


After that take this online test to rule out any malware issues. Please post back whether you have any result...

#10 usasma

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Posted 26 January 2007 - 07:53 AM

Did you check the System category for errors?

Try double clicking on the Application errors and see if you can find a common thread among them.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 fozzie

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Posted 26 January 2007 - 08:02 AM

I did a search on this particular event. Based on the fact you have multiple entries this could indicate that more programs are hanging or that the PC is retrying to start that programm. As John mentioned it is crucial to find out which prgramm since for every individual programm there appears to be a solution.




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