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Xp Running Slow


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#1 bobcarolgees

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Posted 19 January 2007 - 10:14 AM

Hi, i'm new to this so please bear with me. On starting the computer it takes an age for any of the desktop shorcuts or programmes to appear on the screen, and when they eventually do on loading any of them or especially internet explorer it takes forever to eventually load. I have stopped things running in the start-up and have cleaned up the desktop, defragged and uninstalled any programmes I rarely use. I have checked for spyware, used CW shredder and also have done a full scan with ZoneAlarm but nothing.
Here is the log file, any help appreciated. Thanks :thumbsup:

Logfile of HijackThis v1.99.1
Scan saved at 14:55:04, on 19/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\System32\imapi.exe
C:\Program Files\Lexmark 3100 Series\lxbrbmgr.exe
C:\PROGRA~1\LEXMAR~1\LXBRKsk.exe
C:\WINDOWS\Mixer.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\btbb_wcm\McciTrayApp.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
C:\Program Files\MarkAny\ContentSafer\MAAgent.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Program Files\Lexmark 3100 Series\lxbrbmon.exe
C:\Program Files\Lexmark 3100 Series\lxbrcmon.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\WINDOWS\system32\ZONELABS\avsys\ScanningProcess.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ZONELABS\avsys\ScanningProcess.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\Michael\My Documents\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~4\Office12\GRA8E1~1.DLL
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe
O4 - HKLM\..\Run: [Lexmark 3100 Series] "C:\Program Files\Lexmark 3100 Series\lxbrbmgr.exe"
O4 - HKLM\..\Run: [LXBRKsk] C:\PROGRA~1\LEXMAR~1\LXBRKsk.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [btbb_wcm_McciTrayApp] C:\Program Files\btbb_wcm\McciTrayApp.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SMSTray] C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
O4 - HKLM\..\Run: [MAAgent] C:\Program Files\MarkAny\ContentSafer\MAAgent.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E85B3193-524B-467B-A548-CE110BC6929C}: NameServer = 62.6.40.162 194.74.65.69
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~4\Office12\GR99D3~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe

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#2 DaveM59

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Posted 22 January 2007 - 09:25 PM

Hi Bobcarolgees,

Welcome to Bleeping Computer. :thumbsup:

I have examined your HijackThis log and I don't see any signs of malware.

That's good, but it still leaves us not knowing why your computer is misbehaving.

On starting the computer it takes an age for any of the desktop shorcuts or programmes to appear on the screen, and when they eventually do on loading any of them or especially internet explorer it takes forever to eventually load.


Do other programs load faster than Internet Explorer? How do your programs run? (IE, others e.g. word processor, spreadsheet?) Do file downloads go okay? E-mail downloads and uploads?

What I'm trying to pin down here is whether this is a general system slowdown or whether it is associated with certain programs or events (e.g. bootup).

Please think about whether this slowdown coincided with the installation of a new piece of hardware or software, or a software upgrade. You may find your answer there.

One quick check I might suggest: Press <Ctrl>-<Alt>-<Del> to open Task Manager, then click on the Processes tab. Place a check next to Show processes from all users. Scroll down and see if any of the processes is running at a high percentage of CPU usage. On a normal system at idle the System Idle Process should show about 98 percent, meaning nothing else is using the CPU. The next columns to the right, memory usage and peak memory usage, may also show something out of line if one process is using a large amount of memory. If you see anything showing high CPU usage or high Memory usage, make a note of it. Now open Intenet Explorer. Task Manager should remain on top (it is set to do this by default). Look at the CPU usage while IE loads. Is anything other than Internet Explorer using a lot of CPU cycles while IE loads?

Please post back with your observations and answers.

Dave

#3 bobcarolgees

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Posted 23 January 2007 - 11:24 AM

Thanks for the reply, It was running slower when I had zone alarm to run on start-up which I have since disabled and it does improve the speed slightly. I have checked in task manager. System idle process seems to fluctuate between 87 and 97. Other than the task manager the only other process that seems to be using any CPU is CRSS.exe which again fluctuates but seems to go up to 5 or so when IE loads and then down to around 3 when it isnt.

In terms of memory SVCHOST.exe is using 10,722 K BUT including this one I have SIX of these file names showing in task manager. Is this right??!

I have SVCHOST.exe System 1,220k
SVCHOST.exe system 2,216k
SVCHOST.exe Local service 1,500k
SVCHOST.exe system 10,722k
SVCHOST.exe network service 2,608k
SVCHOST.exe system 2,672

Thanks

#4 DaveM59

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Posted 23 January 2007 - 12:59 PM

Hi again,

Multiple instances of svchost.exe is perfectly normal.

I don't recommend disabling your firewall or antivirus. I ran across some topics on the internet that indicated some people were having trouble with slow bootup associated with Zone Labs software. However, if you want to check this you need to physically disconnect your computer from the internet.

Never go online without a firewall and antivirus running!

You did not answer my other questions about the nature of this slowdown.

Do other programs load faster than Internet Explorer? How do your programs run? (IE, others e.g. word processor, spreadsheet?) Do file downloads go okay? E-mail downloads and uploads?

What I'm trying to pin down here is whether this is a general system slowdown or whether it is associated with certain programs or events (e.g. bootup).

Please think about whether this slowdown coincided with the installation of a new piece of hardware or software, or a software upgrade. You may find your answer there.


Dave

#5 DaveM59

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Posted 11 February 2007 - 10:53 AM

Hi Bobcarolgees, anything to report?

#6 DaveM59

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Posted 18 February 2007 - 09:56 AM

Due to lack of feedback, this topic is now closed. If you want it re-opened, please PM me and put the url in your request.

This applies to the original poster only. Everyone else please start a new topic.




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