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#1 ~at a loss~

~at a loss~

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Posted 19 January 2007 - 02:20 AM

Good day all
I believe I have been infected by mssync20.exe.
I have these programs running to detect it:
AVG Antivirus
AVG Spyware
Ad Aware SE
Spybot Search and Destroy

This seemed to start last week when suddenly computer would go to Blue Screen of Death. I ran Norton AV which I had at the time, didn't find it. A few days later out of the blue my Norton became completely screwed, would not load, gave all sorts of error messages..after immense frustration I removed the entire program and all it's components I could find and began to run the programs listed above instead.

Today I ran Trojanhunter in safe mode and it finally gave me six different registry entries for the mssync20..and also when I had the latest blue screen crash the error message said the file mssync 20 appeared to be the problem.

Here is the problem I have, aside from the terrible fact that this is a deadly keystroke, password stealing trojan and I am absolutely terrified it has gotten some of my credit card numbers from online Christmas shopping..I know I must get into the registry to fix this, if I can, but I am afraid I will delete and or destroy some vital files, as I am not an advanced user.

I can however, follow directions if anyone would care to help me in depth.
Some other online advice I read in response to this problem by other people said I had to reformat my whole system, as this Trojan cannot be deleted in any way.

Please tell me experts, is this true?
I am downloading Hijack this so that if needed I can go to that forum and copy and paste it for some help.

Is there anyone with some patience who can help me, I am really upset about this.
Thank you so much for taking the time


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#2 ~at a loss~

~at a loss~
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Posted 19 January 2007 - 02:30 AM

I apologize, I'm new..I realize I forgot to say that I am using Windows Xp sp 2 for the home user and that I did run the Memtest 86+ when I first got the blue screens to see if it was a memory module problem. It passed five times in a row and that led me to think maybe it was a virus, trojan, etc, thus leading to the whole Norton fiasco, etc.
thanks again..

ps. does anyone know how to get that off my signature where it shows the font size and color and all that? I assume I've forgotten to hit some setting somewhere on my controls. I just wanted it to say shamrockgirl and that's it..but that's the least of my problems, for sure..


#3 fozzie


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Posted 19 January 2007 - 03:26 AM

IMPORTANT NOTE: Backdoor Trojans are very dangerous because they provide a means of accessing a computer system that bypasses security mechanisms. Remote attackers use backdoor Trojans as part of an exploit to to gain unauthorized access to a computer and take control of it without your knowledge. If your computer was used for online banking or has credit card information on it, all passwords should be changed immediately to include those used for email, eBay and forums. You should consider all your passwords to be compromised. They should be changed by using a different computer and not the infected one. Do not change passwords or do any transactions while using the infected computer because an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breech.

please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.

When you have done that, post a log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

#4 whintersby


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Posted 19 January 2007 - 05:40 AM

I notice you have Prevx1 installed, even though it is supposedly capable of removing this malicious file?! Very strange:

Looks like HiJackThis will be in order :thumbsup:

#5 tg1911


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Posted 19 January 2007 - 07:22 AM

ps. does anyone know how to get that off my signature where it shows the font size and color and all that? I assume I've forgotten to hit some setting somewhere on my controls. I just wanted it to say shamrockgirl and that's it..but that's the least of my problems, for sure..

I've sent you a PM, explaining how to fix your sig, so it'll post properly.
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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