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Add/remove Programs List Will Not Populate


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#1 graham

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Posted 18 January 2007 - 01:32 PM

Hi,

Could you please help me. I have recently inherited a laptop that seemed to have no end of problems. I have already had some help in cleaning up some malware problems on the hijack this forum for which I am very grateful.

I cannot get the add/remove programs list in the control panel to populate at all. I am also having difficulties with installing windows updates. I can download them fine but they always fail to install. I have tried downloading them individually without any success.

I have tried running sfc /scannow. The scan box appears momentarily but then disappears afer about a minute or so with no outcome.

The OS on the laptop is XP home with service pack 2

many thanks for you help in advance.

Graham

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#2 nigglesnush85

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Posted 18 January 2007 - 02:07 PM

Hello, have you tried going to start run then type in sfc /scannow
Regards,

Alan.

#3 graham

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Posted 19 January 2007 - 04:53 AM

Thanks,

but if you read my original post I have stated that I tried to run sfc /scannow.

#4 fozzie

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Posted 19 January 2007 - 05:36 AM

Please read article.

BE AWARE YOU SHOULD BACKUP YOUR REGISTRY BEFORE MAKING ANY CHANGES

How to backup registry

#5 graham

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Posted 19 January 2007 - 09:12 AM

Hi Fozzie,

Thanks for that. When I click the article link it takes me to an A-Z list, specifically items listed under C. Which part should I actually follow and carry out?

Cheers
Graham

#6 TMacK

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Posted 19 January 2007 - 01:36 PM

Cabinet Files - Restore.

This will restore Windows files.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#7 usasma

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Posted 20 January 2007 - 02:39 PM

Since this laptop is a recent acquisition - maybe you should consider restoring it to the factory state rather than trying to repair it? This may be the easiest and quickest way to get it working.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 graham

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Posted 21 January 2007 - 07:36 AM

resoting it to the factory settings would be my choice, but the OS came pre loaded onto the laptop and I do not have a disc of the XP OS.

What do I do now?

cheers
Graham

#9 usasma

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Posted 21 January 2007 - 08:34 AM

Dunno if this will help - but try this link to see if you can create your own restore disks: http://www.pcworld.com/article/id,122487-page,1/article.html

To run any of the more drastic repair tools, you're going to need a system disk. Please let us know the make and model of the laptop so we can recommend some more specific steps to take.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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