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Printer Unable To Print


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#1 Michelle Heich

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Posted 17 January 2007 - 09:11 PM

The printer HPLaserjet 8150 Series PCL is connected as network printer where everyone prints to it. There are two of the same printers where one is connected in the morning as the AM printer and the other as the PM printer.
For two days now the AM printer stopped printing giving the error as " check the right side of the printer, you have paper jam". But when I removed the printer trays both A4 and A3 trays, there was no paper jam stuck in the printer.
We also started using Recycle papers to start printing (one sided print only), A4 and A3.
I TRIED all the basic trouble shooting but couldn't get the printer to print.

please help!!!!

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#2 projectfocus

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Posted 18 January 2007 - 05:41 AM

Try opening the machine right up and remove the toner cartridge. You are likely to find that the paper is stuck there.
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#3 stevealmighty

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Posted 18 January 2007 - 10:47 AM

Also, if paper has been removed and torn in the process, there may be a sensor switch stuck which would indicate a jam. Check the entire paper path, there may be a tiny piece of paper that's keepin it from registering a "clear path".

Now that you mentioned "recycled" paper, ensure that if you're using single sided print paper, that you only print on the side intended for printing, which is indicated by an arrow on the end of the package. This will reduce the amount of paper lint in the tops of the rollers which cause slipping and jamming. It's also a good idea to have your printer cleaned at least once a year (more frequently if it's used more). Hiring someone is the safest way to have it cleaned properly, although you can do it yourself with a lint free cloth and some denatured alcohol (used lightly on the rollers/wheels in paper path to remove paper lint and ink).

Have you tried shutting the power off, unpluggin it from the wall, turning the power switch back on and letting it sit there for a while (to think about what it's done :thumbsup: ). Sometimes printers jam then just "aren't smart enough" to recognize that the jam is removed.

If it still recognizes a jam, then as projectfocus said, the toner cartiridge is a good place to start looking.
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