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When I Run Spyware Remover, Programs Freeze


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#1 Luke9687

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Posted 17 January 2007 - 12:13 AM

Whenever I run my anti-virus programs, or spyware removal programs, the program freezes and will not finish. I use Avast as my anti-virus. So far, it has done that with Ad-Aware, Spyware Terminator, and AVG. It will go for about 5 minutes then just freeze. I was running the AVG spyware remover, and a popup came up and stated "Something bad happened in the application. Error diagnostic file save to 'C:\Programfiles\Grisoft\AVG\Anti-Spyware7.5\avgas.err". I click "ok" and the program disappears.

Also, I went to run House Call and the same thing happened, program just disappeared.

I went through the tutorial on this site, and when I typed in "cleanmgr" to run the disk cleanup manager it doesn't come up. The error report pops up instead. It seems the only program to finish is Spybot, but obviously it isn't finding all the problems.

I am running XP and IE version 6.

Any help is appreciated.

Thanks
Luke

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#2 tg1911

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Posted 17 January 2007 - 12:31 AM

Have you tried running your programs in Safe Mode?
How to start Windows in Safe Mode
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#3 Luke9687

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Posted 17 January 2007 - 01:01 AM

I have tried rebooting in safe mode. Same result. I think I may have a serious issue.

#4 fozzie

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Posted 17 January 2007 - 03:05 AM

Can you post the error files overhere? Can you also do the following :

START RUN type eventvwr and look for red crosses and post back what is mentioned there. A very good and complete online test you can find here. Take the complete test and post those results as well

#5 Luke9687

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Posted 18 January 2007 - 02:52 PM

I am not getting error messages except for the one instance that I mentioned above. The when I run the anti-virus or spyware remover it scans for awhile then just freezes. It won't progress any further. I tried the link you have posted, ran the scan and the same thing happened. It just froze.

Another thing I didn't mention is that when I do a google search, I click on the link and am always redirected to another website. Usually an advertisement.

When I go to Run>eventvwr I see the red X's everywhere. Mostly under the system portion. The Anti Virus portion has quit a few also. The application portion has some too.

Any help appreciated.

Luke




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