Without SP2 you are vulnerable to all sorts of exploits that the Norton will not protect you against. Also, without antispyware protection, you're vulnerable to that also.
That being said, when you got to SERVICES.MSC, right click on the Help and Support service and select "Properties". In the next screen you'll see the path to the executable for the Help and Support service - please note that it runs under svchost.exe.
When you start the Help and Support applet from the Start Menu, it launches processes called "HelpCtr.exe", "HelpSvc.exe", and "HelpHost.exe" on my system.
If this is occurring spontaneously on your system, then it's because something on your system is "calling" it up. This could be something scheduled in Windows, it could be something that's caused by a corruption in Windows, or it could be caused by malware.
The malware is the most likely reason here because you don't have SP2 or antispyware protection. So, the first thing to try is these 2 free, online scans to ensure that your system is clean:http://safety.live.com/http://housecall.trendmicro.com/
I'd suggest updating to SP2 immediately - here's a link with info on doing it: http://aumha.net/viewforum.php?f=45
I'd also suggest getting some antispyware protection. Here's a link to the one I use (it's free): http://www.microsoft.com/downloads/details...;displaylang=en
Let us know the results of the 2 online scans and we can move on from there.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
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