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Windows Crashing


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#1 trumanpriest

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Posted 13 January 2007 - 10:16 PM

This is my first post here. I feel kinda moochie asking for help but I don't have any other options. My Machine is less than a year old and I still have about 87 days left in warranty- so I'm not overly worried there. I am a physics & math major and I really can't be without my computer though so I am honestly hoping that this isn't what I think it is.
My machine has been crashing now for about a month. Originally I had a dual boot set up with XP-MCE (factory os) and Vista RC1. The XP build would crash erratically all of the time yet the vista build was solid as a rock. So I re-imaged the XP build and removed VISTA thinking maybe it was part of the issue. However the computer is still crashing. All drivers updated, memtest86 passes 100%, no virii, no greyware/spyware, etc...done every stress test I can think of via Everest and SiSoft sandra, 3dmark06, pcmark05 all result with no errors and at the right figures for my system, registry cleaned, defragmented, everything done that I can think of to do. Checked the minidump files and this is what I get (sorry it is long)

___________________________________________________
___________________________________________________

Microsoft ® Windows Debugger Version 6.6.0007.5
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini011207-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\local cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.050301-1519
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Fri Jan 12 23:00:52.390 2007 (GMT-6)
System Uptime: 0 days 2:58:49.079
Loading Kernel Symbols
...............................................................................................................................................
Loading User Symbols
Loading unloaded module list
...........................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9C, {4, 8054d5f0, b2000000, 70f0f}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
x86 Processors
If the processor has ONLY MCE feature available (For example Intel
Pentium), the parameters are:
1 - Low 32 bits of P5_MC_TYPE MSR
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of P5_MC_ADDR MSR
4 - Low 32 bits of P5_MC_ADDR MSR
If the processor also has MCA feature available (For example Intel
Pentium Pro), the parameters are:
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
IA64 Processors
1 - Bugcheck Type
1 - MCA_ASSERT
2 - MCA_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing MCA.
3 - MCA_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
4 - MCA_FATAL
FW reported a fatal MCA.
5 - MCA_NONFATAL
SAL reported a recoverable MCA and we don't support currently
support recovery or SAL generated an MCA and then couldn't
produce an error record.
0xB - INIT_ASSERT
0xC - INIT_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
0xD - INIT_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
0xE - INIT_FATAL
Not used.
2 - Address of log
3 - Size of log
4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
AMD64 Processors
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 00000004
Arg2: 8054d5f0
Arg3: b2000000
Arg4: 00070f0f

Debugging Details:
------------------

NOTE: This is a hardware error. This error was reported by the CPU
via Interrupt 18. This analysis will provide more information about
the specific error. Please contact the manufacturer for additional
information about this error and troubleshooting assistance.

This error is documented in the following publication:

- Bios and Kernel Developers Guid for AMD Athlon® 64 and AMD Opteron® Processors
Bit Mask:

MA Model Specific MCA
O ID Other Information Error Code Error Code
VV SDP ___________|____________ _______|_______ _______|______
AEUECRC| | | |
LRCNVVC| | | |
^^^^^^^| | | |
6 5 4 3 2 1
3210987654321098765432109876543210987654321098765432109876543210
----------------------------------------------------------------
1011001000000000000000000000000000000000000001110000111100001111


VAL - MCi_STATUS register is valid
Indicates that the information contained within the IA32_MCi_STATUS
register is valid. When this flag is set, the processor follows the
rules given for the OVER flag in the IA32_MCi_STATUS register when
overwriting previously valid entries. The processor sets the VAL
flag and software is responsible for clearing it.

UC - Error Uncorrected
Indicates that the processor did not or was not able to correct the
error condition. When clear, this flag indicates that the processor
was able to correct the error condition.

EN - Error Enabled
Indicates that the error was enabled by the associated EEj bit of the
IA32_MCi_CTL register.

PCC - Processor Context Corrupt
Indicates that the state of the processor might have been corrupted
by the error condition detected and that reliable restarting of the
processor may not be possible.

BUSCONNERR - Bus and Interconnect Error BUS{LL}_{PP}_{RRRR}_{II}_{T}_err
These errors match the format 0000 1PPT RRRR IILL



Concatenated Error Code:
--------------------------
_VAL_UC_EN_PCC_BUSCONNERR_30F

This error code can be reported back to the manufacturer.
They may be able to provide additional information based upon
this error. All questions regarding STOP 0x9C should be
directed to the hardware manufacturer.

BUGCHECK_STR: 0x9C_IA32_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

PROCESS_NAME: Idle

LAST_CONTROL_TRANSFER: from 806e7bff to 804f9c37

STACK_TEXT:
8054d5c8 806e7bff 0000009c 00000004 8054d5f0 nt!KeBugCheckEx+0x1b
8054d6f4 806e2c52 80042000 00000000 00000000 hal!HalpMcaExceptionHandler+0xdd
8054d6f4 00000000 80042000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x4a


STACK_COMMAND: kb

SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: 0x9C_IA32_AuthenticAMD_ANALYSIS_INCONCLUSIVE

BUCKET_ID: 0x9C_IA32_AuthenticAMD_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner
---------

Please someone give me the good news that I am a retard and that this is not my X2 CPU biting the dust. Thank you everyone in advance, whether I am helped or not.

-----------------------------------------------------------
System SPECS

2.20 gigahertz AMD Athlon 64 X2 Dual Core
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Board: ASUSTek Computer INC. NAGAMI 1.02
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 3.11 09/19/2006
2048 Megabytes Installed Memory DDR-3200
NVIDIA GeForce 7600 GT
500Watt PSU

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#2 usasma

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Posted 14 January 2007 - 10:18 AM

This is a Machine Check Exception that your processor reported to Windows. It's saying that the Bus Connect feature caused an error - but this doesn't necessarily mean that it's the mobo that's the problem.

First, double check to ensure that your drivers are actually updated. Particularly, ensure that the motherboard/chipset drivers are completely up-to-date.

Have you updated the BIOS? If not, don't do it now - it can wait until last because it's a dangerous process.

Next, try testing one stick of RAM at at time - and try the test in each slot. This may reveal a problem that wasn't evident in the overall test. Are you using ECC RAM or non-ECC RAM?

Then try running the free diagnostic software available from the maker of your hard drive - this'll help to rule out hard drive problems.

Then, try removing all non-essential hardware to see if you can reproduce the problem in a "stripped" system. Here's a mini-guide that'll give some tips: http://www.bleepingcomputer.com/forums/t/70216/hardware-troubleshooting-via-system-stripdown/

Also, leave Task Manager open to the Performance tab and try a catch a peek at it just prior to the crash - it may reveal some extra info about what's happening (such a processor, memory, or pagefile surges). You can also try this with the Processes tab to see if it's a particular piece of software that's causing this. This may also give some clues on how to reproduce the error.

Are there any other dump files on your system? Try analyzing them. Most important for us are the error messages (The STOP or BugCheck codes) along with the file names of where the error occurred. If there are more, we may be able to compare them to find more info about the error. You can also check your Event Viewer for error messages that may help us to narrow this down a bit.

What's the exact make and model of your system? This will help us to identify common issues. From my research the motherboard that you're using is typically part of an HP system. If this is the case, we'll need the exact model number in order to research it further.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 trumanpriest

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Posted 14 January 2007 - 11:46 AM

Thanks For the reply usasma, just some additional info. The ram is non-ecc. I've tried without the geforce 7600gt in and still get the same problems. I'll do an isolated ram test as you advised tomorrow and the HD utility. The Bios should be up to date but I will check on that too.
The system is an HP Pavilion a1450n Factory Specifications. The power supply was bought from CompUSA and is a 500W NorwoodMicro, I needed more than what came with it for the graphics card I bought. Everything looks fine with the PSU- voltages across the board seem fine; cpu=1.39, +12v=12.24, +5v=5.05, +3.3v=3.32. Cpu core temp is 27C.
Normally it will lockup- I turned of the "restart option" but before that it would lockup and then restart. I have gotten 1 BSOD and that was when I was messing around underclocking everything to see if it would help so it may not be valid, IRQL_NOTLESSTHAN_OR_EQUAL something to that effect. I haven't been able to reproduce it though, so I think it was from me screwing around. Oh yes and then there is the wonderful "Windows has recovered from a serious error" Screen on every reboot- which microsoft attempts to blame on faulty hardware.
There were several minidump files all saying the same thing.
Last night I upgraded the system to Vista just to see and so far 12+hrs uptime not a problem in the world. I will roll back in a few days. One question that I have is concearning restore disks. I made the system restore cd's from HP's little program however I made them after the computer was having it's restarting problems. Is it possible that when I made the disks it took some aspects of the current OS that might of been corrupt, or do they use a clean image file? Just for curiosity. The thing that worries me the most is that after a clean install it does the same thing.
Thanks for the help I'll have the time to check all of the other stuff tomorrow and I'll post what I find.

Edited by trumanpriest, 14 January 2007 - 11:47 AM.


#4 usasma

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Posted 14 January 2007 - 02:05 PM

The most likely thing (IMO) is that the XP restore CD's that you made also incorporated the error. Also, since the Vista install is still sailing along smoothly - this also points to an operating system problem rather than a hardware problem.

The easiest thing to do is to order restore disks from HP - they run about $20 shipping included. They usually get them to you within 4 or 5 days.

When you restore the system, do it in it's original configuration (without the new video card) - this will ensure that the restore works as intended. You can leave the PSU in as it won't affect the restore. If you'd like to preserve the setup with the new video card in, I'd suggest using an imaging program to do this - rather than the HP utility. That way there won't be any conflicts between the HP setup and your new hardware.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 trumanpriest

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Posted 14 January 2007 - 08:07 PM

Ok, as it turns out Vista IS having problems it is just much better at covering them up and running despite. I saved my even viewer log if anyone has the time to check it out for me I would greatly appreciate it. http://www.filefactory.com/file/c6ddc0/ Here

#6 usasma

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Posted 15 January 2007 - 12:14 AM

Wow! That's one messed up Event Viewer log! :thumbsup:

Looks like we're back to hardware troubleshooting. From your log, there's problems with assigning IRQ's in slot's 2 and 4 (among other things) - what's in those slots on your system?

I'd suggest starting off with the bare system as it came from the factory - and we can move up from there if we don't find any errors. This would include the factory restore disks and then removing all non-essential hardware. Here's a suggested procedure that I wrote up for hardware stripdown: http://www.bleepingcomputer.com/forums/t/70216/hardware-troubleshooting-via-system-stripdown/

The point here is to test the system with the minimum amount of hardware possible. Then add one piece at a time until the errors occur. Don't assume that the last piece added is the problem - it could just be a fluke, or it could be a combination that causes it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 trumanpriest

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Posted 15 January 2007 - 03:39 PM

Ok, I'm happy as anything right now but I also feel a bit foolish. After finding all of those errors yesterday, I said screw it and downloaded the Seagate HD tools. I completly wiped and tested and then formated the drive and then installed my MCE recovery disks. After install I let it run just the base OS at 800x600 for the night just to see if I would get any errors in eventviewer. Awakened this morning and checked it out and there was nothing. Clean and wonderful. Went out and downloaded the latest Nvidia WHQL driver- no tweaked drivers, no beta. installed and pleased to say that as of now the machine has everything reinstalled on it program wise etc and not an error in the world. I found out that the Nvidia driver I had been running as my "safe driver" was in fact a beta. I'm not yet prepared to blame it on that because I have yet to install any of the AMD dual core optimizers or Ntune (I had it installed but never used it), or any of those programs yet, but at this point everything is perfect (I also have an USB2.0 TV Tuner device that is NOT MCE certified that I have not tried to install yet). Not an error to be found anywhere. Ran PCMark05 this morning and actually hit just shy of 5000. Thats 200 pts better than I have ever had the thing running. So- it would appear that one of the drivers I was running screwed the whole thing up. I don't know if that is possible considering the errors that eventviewer was giving previously, but the machine is MS updated for everything and still not an error out there. I'm happy but at the same time I am kinda concearned. Trying to resolve this problem I came across hundreds of people with the same problems that I was having and saw several people replace motherboards, send their graphics cards in, buy new ram, etc.... and it seems that someone (nvidia, my guess) put out a real crappy driver (I know it was a beta, but nvidias betas are generally pretty safe.) I'm sure it could just be a combination of things also, over 90% of what I saw were Nvida cards with AMD64 chips (most Dual Core) there may just be a compounded issue there with compatibility across some of the drivers.

Anyways, I'll update if I see any problems arise, I'm halfway tempted to try and reproduce the problem just to see who the culprit is, but then again with all of the havoc it wreaked on my system I don't think I'm brave enough to risk causing a real hardware error.

usasma- Thank you so much for all of the energy you put into looking at things for me and trying to help me figure this out. I've never posted on a board before (most of the time if you look hard enough someone else already has) but I have read plenty of self righteous Hardware/Software guru posts to say that you are genuinely appreciated and far too unique; no sarcasm, no trying to show how smart you are or how dumb others are, etc....it is rare man, and I just want to say thank you very much. This forum is lucky to have you and any other forum would be better if they had you. Thanks man. -TP

#8 usasma

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Posted 16 January 2007 - 08:19 AM

Thanks for the kind words! :thumbsup: And now for my standard speil....

This is the true spirit of the internet community. When I started learning about computers years ago, people gave freely of themselves to help me learn. I hope to repay them by giving freely to others.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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