IMO it's likely that your system is infected and this is contributing to your problems.
You'll test your system by seeing if any of the errors that you were experiencing before are still there.
Do your USB ports still work? If so, you can copy the Norton to a USB drive and install it that way.
Can your computer connect to the web? If so, try these 2 free, online scans and let us know the results:http://safety.live.com/http://housecall.trendmicro.com/
Another more drastic option is to remove the hard drive, slave it to another computer, and scan it from there.
Once we're sure that this isn't virus related - then we can work on fixing the CD/DVD drive.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
)**If you need a more detailed explanation, please ask for it. I have the Knack
. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.
<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.