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Disk Drive, Ccapp, Memory, And Java Problem


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#1 Salina

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Posted 13 January 2007 - 05:28 PM

My disk drive is not working properly. I put a disk in and it sounds like it is turning but my computer is not registering anything.

The program “ccAPP” keeps on being unresponsive but I do not know what it is.

Every once in awhile memory errors come up but every time I go to write down what is said it goes away.


I try to update my Java and this message comes up “Java update cannot proceed with the current internet connection settings of your system. In your Windows Control Panel, please check Internet Options-> Connections to make sure the settings and proxy information are correct.” I looked in my Internet Options but I did not know what to do.

Any help anyone can give will be much appreciated. Thank You

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#2 usasma

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Posted 13 January 2007 - 06:11 PM

ccApp belongs to Norton Antivirus. If it's giving problems, you may be infected. Try this free, online scan: http://safety.live.com/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Salina

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Posted 13 January 2007 - 09:51 PM

I used the scan and it said there was no virus found.

#4 TheTerrorist_75

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Posted 13 January 2007 - 10:45 PM

ccAPP.exe has been known to cause problems. It is probably what is causing your connection issue for Java. I hate Norton. Which version do you have?
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#5 Salina

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Posted 13 January 2007 - 11:36 PM

I have Norton Internet Security 2006 (Symantec Corporation)

#6 usasma

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Posted 14 January 2007 - 10:33 AM

Try removing the Norton Internet Security completey (tool here: http://service1.symantec.com/SUPPORT/tsgen...005033108162039 )

Then test the system to see if the problem persists (DO NOT remain hooked up to the web for long (no more than 5 minutes) in this condition! Your system is unprotected at this point and you are vulnerable to attacks.)

If you're bound and determined to use the Norton products, then download and install another copy. If you'd like to switch to other products here's a couple of free alternatives:

http://free.grisoft.com/doc/28415/lng/us/tpl/v5
http://www.microsoft.com/downloads/details...;displaylang=en
http://www.majorgeeks.com/Sygate_Personal_...Free_d3356.html

Edited by usasma, 14 January 2007 - 10:37 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Salina

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Posted 14 January 2007 - 02:05 PM

Ok I uninstalled Norton but I do not understand how I should test it. Another thing is that I must have Norton in order to hook up to my College networ; I must reinstall it. But I have another problem; my TSST corp CDRW/DVD TSL 462D is not working. So, I cannot reinstall it from my disk. I am using my home computer for the Internet but I am leaving for school at the end of the week. I must have this fixed and I must admit I am a bit worried. I go into my device manager and I uninstall TSST corp CDRW/DVD TSL 462D and go to ADD Hardware and reinstall it, but it does not help. My computer can find my drive hardware but it still does not work. What should I do?

#8 usasma

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Posted 14 January 2007 - 05:57 PM

IMO it's likely that your system is infected and this is contributing to your problems.

You'll test your system by seeing if any of the errors that you were experiencing before are still there.

Do your USB ports still work? If so, you can copy the Norton to a USB drive and install it that way.

Can your computer connect to the web? If so, try these 2 free, online scans and let us know the results:

http://safety.live.com/
http://housecall.trendmicro.com/

Another more drastic option is to remove the hard drive, slave it to another computer, and scan it from there.

Once we're sure that this isn't virus related - then we can work on fixing the CD/DVD drive.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Salina

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Posted 14 January 2007 - 10:35 PM

Dell helped me fix my disk drive and inturn my java is now fine. I reinstalled Norton and did their scan as well as your two and no viruses was found.

#10 usasma

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Posted 15 January 2007 - 12:45 AM

What did Dell do to help fix your disk drive? I'm glad that you system turned out to be clean - it's a bear to fix the viruses that cause this in infected systems.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Salina

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Posted 15 January 2007 - 03:16 PM

They told me to goto one of their links and follow these steps:

Manual steps to delete the UpperFilters and LowerFilters registry values that can cause CD access problems
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To manually delete the UpperFilters and LowerFilters registry values, follow these steps:
1. Start Registry Editor (Regedt32.exe).
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor.
NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

#12 usasma

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Posted 16 January 2007 - 08:13 AM

Great tip! Thanks!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 Salina

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Posted 16 January 2007 - 08:05 PM

no problem, bye!




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