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Need Help - Adware On My Computer

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3 replies to this topic

#1 erikk


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  • Local time:09:21 AM

Posted 12 January 2007 - 11:38 PM

I recently tried to dwnload a bittorrent client, but in the process I think i loaded some adware/spyware/malware. I get a pop-up every couple of minutes while browsing on my IE.

I have tried several removal tools including Ad-Aware SE, Spybot, smitrem, smitfraudfix, roguescan and avg among others, but this has not worked. I cant afford to buy any of the removal tools online so im looking for some help from this forum.

Here is my log from HijackThis.

Logfile of HijackThis v1.99.1
Scan saved at 10:15:51 PM, on 1/12/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Network ICE\BlackICE\blackd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
c:\program files\firm applications\media viewer\services\streamviewerservice.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\Program Files\2Wire\Gateway\2PortalMon.exe
C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe
C:\Program Files\RSA Security\Web PassPort\Plug-In\system\sdtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\RSA Security\Web PassPort\Plug-In\System\sdlss.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Network ICE\BlackICE\blackice.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Accenture Connection\9341989\Program\IgniteService.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Acesoft\Tracks Eraser Pro\autocomp.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ctcpx2101.accenture.com:3128
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\Gateway\2PortalMon.exe
O4 - HKLM\..\Run: [Accenture Connection] "C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe"
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\RSA Security\Web PassPort\Plug-In\system\sdtray.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [WSAdminOn] C:\WINDOWS\SOURCE\Utilities\wsadminon.exe
O4 - HKCU\..\Run: [MSMSGS] C:\Program Files\Messenger\MSMSGS.EXE /background
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MICROS~3\wcescomm.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [body noun] C:\DOCUME~1\IREY2~1.F62\APPLIC~1\01UPLO~1\Win jump mags.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: RealSecure® Desktop Protector.lnk = ?
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=https://portal.accenture.com
O15 - Trusted Zone: *.accenture.com
O15 - Trusted Zone: *.accenture.com (HKLM)
O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner Class) - https://esupport.accenture.com/inc/sdccommo...oad/tgctlar.cab
O16 - DPF: {036F8A56-0BC8-4607-8F98-D3231E6FF5ED} (CentraUpdaterAxCtl Class) - https://virtualclassroomext.accenture.com/S...raUpdaterAx.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/6247971C.../bridge-c18.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2D43C9E8-E08F-11D3-95A4-0090271F0946} (Keon Class) - https://enrolltoken.accenture.com/WebPassPo...WebPassPort.cab
O16 - DPF: {377B5106-3B4E-4A2D-8520-8767590CAC86} (SVG Document) - http://download.adobe.com/pub/adobe/magic/.../en/SVGView.exe
O16 - DPF: {4A3CBDDD-C4DC-4C38-B44F-704DAEF628AE} (PjAdoInfo3 Class) - http://prism/projectserver/objects/pjclient.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by103fd.bay103.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1120777526814
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {AF9A1421-E128-4D5F-A37E-039F305867B9} (Pj11enuC Class) - http://prism/projectserver/objects/1033/pjcintl.cab
O16 - DPF: {B24F0664-7DDA-40B6-B38C-A4FD68DE8685} - https://virtualclassroomext.accenture.com/S...aDownloader.cab
O16 - DPF: {C432C4BD-3566-411C-8F3C-E5E0D3AE5D33} (CBrowser Class) - http://www.streamingfaith.com/common/mbrow...MINIBrowser.CAB
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://capeclearevents.webex.com/client/T2...ent/ieatgpc.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup161.cab
O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) -
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain =
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com,allstate.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain =
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com,allstate.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com,allstate.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com,allstate.com
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\blackd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Apache Geronimo v1.1 Server (Geronimo) - Unknown owner - C:\Intalio\wrapper-windows-x86-32-3.2.3\bin\wrapper.exe
O23 - Service: MC/Empower i.collect Service (iCollectService) - Unknown owner - C:\WINDOWS\system32\acstp\icserv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IgniteService - Unknown owner - C:\Program Files\Accenture Connection\9341989\Program\IgniteService.exe" -Service (file missing)
O23 - Service: Accenture Media Viewer (MediaViewer) - - c:\program files\firm applications\media viewer\services\streamviewerservice.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\RapApp.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: TIBCO EMS Server (tibemsd) - Unknown owner - C:\tibco\ems\bin\emsntsct.exe
O23 - Service: Windows Management Updater (WinManUpdater) - Unknown owner - C:\WINDOWS\smss.exe (file missing)
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

Please help.

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#2 Monty007


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  • Local time:10:51 PM

Posted 13 January 2007 - 01:26 AM

What versoin of IE are you using? When trying to remove a stuborn spyware, run windows in safe mode then run your spyware program. I use Super anti spyware its free and works well.
Also what is the name of this popup you get? The link or whatever.

#3 _Peter_


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  • Local time:08:21 AM

Posted 13 January 2007 - 01:32 AM

One of your running processes "streamviewerservice" looks kinda suspicious. If I were you, I'd try to shut it down in task manager and see what happens. You should also consider getting rid of that bittorent client you downloaded.

#4 resp


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Posted 13 January 2007 - 01:33 AM

This will be probably moved to the appropriate forum for Hijackthis logs :thumbsup:

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