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Might Be Easy...but


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#1 Newslady

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Posted 11 January 2007 - 05:56 PM

Hi there! I'm working on a Gateway Laptop computer. It is model # 400VTX running Win XP Home.

Here's the problem - a few months ago the user was trying to take an online class. She had problems, the computer slowed to a crawl. THen she couldn't get on the network. Thru calls to tech support she set her computer to an earlier restore point.

The problem now is that her screen has everything large. I went in the usual way to change the screen resolution - right click on the desktop, properties, settings, and then try to move the slider. Nothing happens.

It seems to me that she needs a new driver. That something may have happened to it. But I have no idea how to go about finding out which one I need.

I'd appreciate any suggestions!

Thanks!

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#2 usasma

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Posted 11 January 2007 - 06:10 PM

Go here: http://support.gateway.com/support/default.asp
and enter the Serial Number - it'll then let you find the downloads for that system.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Newslady

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Posted 11 January 2007 - 06:23 PM

I did that. And I get a list of drivers. Would it be the one for the motherboard? Or the one for the video card? I tried to install the one for the video card, but nothing changed. Maybe I did it wrong. That was why I came here.

#4 usasma

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Posted 11 January 2007 - 06:41 PM

It depends on what's wrong with the laptop. At a minimum you should install the motherboard/chipset drivers (may be a different name), the video driver, and the monitor driver (if required).

Let us know the exact make and model of the laptop and we'll be able to go in and look at the drivers.

Also, FWIW, Gateway has a recovery program built into the D: drive. It doesn't have a copy of the i386 directory, but will copy one from any other disk when you insert it and run the recovery. This'll put the system back to it's "just left the factory" state (presuming that you use the same OS to recover it).

This "trick" comes in handy when trying to upgrade from XP MCE to XP Pro. Since it's not a supported upgrade path, you downgrade (using the restore program with an XPHome CD) and then upgrade normally to XP Pro.l
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Andrew

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Posted 11 January 2007 - 06:44 PM

Try going to the Device Manager and see whether there are any yellow question marks next to any devices. If so, determine what the device is (should be simple enough) and then download the latest driver for it.

#6 Newslady

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Posted 11 January 2007 - 07:24 PM

When I go to the Device Manager there are yellow question marks next to:

VIDEO CONTROLLER
VIDEO CONTROLLER (VGA COMPATIBLE)

When I hit update driver it goes through but doesn't find the driver.

I think I might be trying to install the driver incorrectly. I went to the Gateway support site, downloaded the driver, unzipped the file and saved it to the desktop. WHen I click on it to open and install it, it unzips the files again and again. It keeps teling me that these files already exist and asking if I want to unzip them anyway. I have to say yes to all of the the files. Am I doing this all wrong?

If this helps - when I go to the Gateway support website the serial number of this particular laptop is 0030204473.

Thanks for your help!

#7 Andrew

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Posted 11 January 2007 - 07:44 PM

You may need to go to the location the files were unzipped to and double-click the "Setup.exe" or similar file. Make a note of the location when you run the file.

Many driver packages are shipped in self-extracting archives (SFX) and you have to run the setup program after having unzipped it (and its supporting files) into another folder.

If the self extration is malfunctioning, you can use winRAR to access most SFX and manually extract them to a folder.

Edited by Amazing Andrew, 11 January 2007 - 07:48 PM.


#8 Newslady

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Posted 11 January 2007 - 08:12 PM

Great - that helped! See, I KNEW it was something EASY!

I got the files to extract, then I actually READ the Help File that popped up and told me what to do next. It worked! Driver is installed, and the screen resolution is now adjustable!

Thanks so much!

#9 usasma

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Posted 11 January 2007 - 10:18 PM

Glad to hear that it worked!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 Andrew

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Posted 12 January 2007 - 05:30 PM

That's why they call 'em "readme".

Glad to help!




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